ADMINISTRATION GUIDE Cisco Small Business IP Phones Models SPA301, SPA303, SPA501G, SPA502G, SPA504G, SPA508G, SPA509G, SPA512G, SPA514G, SPA525G, SPA525G2, and WIP310
Contents Chapter 1: Getting Started 11 Overview of the Phones 12 Cisco Attendant Console 12 Changing the Cisco SPA500DS Attendant Console Display Network Configurations 12 14 Cisco SPA9000 Voice System 15 Cisco Unified Communications 500 Series for Small Business 15 Other SIP IP PBX Call Control Systems 15 Updating Firmware 16 Determining the Firmware Version 17 Determining the IP Address of the Phone 18 Downloading the Firmware 19 Installing the Firmware 19 Using the Web-Based Co
Contents Chapter 2: Configuring Lines Configuring a Line Key 36 37 Configuring Shared–Line Appearance 37 Configuring Call Appearance Per Line 40 Expand Call Appearance Per Line 41 Configuring Unused Line Keys to Access Services 41 Configuring Call Park on the Cisco SPA525G or Cisco SPA525G2 (MetaSwitch) 42 Assigning Busy Lamp Field, Call Pickup, or Speed Dial Functions to Unused Lines 43 Configuring Call Pickup and Busy Lamp Field 44 Configuring Speed Dial 45 Configuring Audio Indication
Contents Enabling Do Not Disturb 57 Enabling the Missed Call Shortcut 57 Logging Missed Calls 57 Enabling Paging (Intercom) 58 Configuring Paging Groups Enabling Service Announcements Customizing Phone Softkeys Programmable Softkeys 58 60 60 64 Configuring PSK Fields 65 Configuring Toggling for PSKs 67 Configuring PSKs to Call XML Scripts 67 Physical Hold Button and PSK Linking 68 Configuring the Message Waiting Indicator 69 Configuring Ring Tones 70 Configuring On-Demand Ring Ton
Contents Enabling and Configuring the Phone Web Server 84 Configure the Web Server from the Phone Web Interface 84 Configure the Web Server from the Phone Screen Interface 85 Configuring LDAP for the Cisco SPA300 Series and Cisco SPA500 Series IP Phones 85 Configuring BroadSoft Settings (Cisco SPA300 Series and Cisco SPA500 Series) 90 Configuring BroadSoft Directory 90 Configuring Synchronization of Do Not Disturb and Call Forward on a Per Line Basis (Applicable to Broadsoft) 91 Configuring S
Contents Configuring SIP 104 Configuring Basic SIP Parameters 104 Configuring SIP Timer Values 108 Configuring Response Status Code Handling 111 Configuring RTP Parameters 111 Configuring SDP Payload Types 113 Configuring SIP Settings for Extensions 116 Configuring a SIP Proxy Server 122 Configuring Subscriber Information Parameters 124 Configuring the IP Phone Communications Protocol 125 Configuring the Protocol on a Cisco SPA525G or Cisco SPA525G2 126 Configuring the Protocol on a C
Contents Configuring VLAN Settings 142 Configuring Cisco Discovery Protocol (CDP) 142 Configuring LLDP-MED 142 TLV Information 144 Configuring the VLAN Settings 150 Configuring SSL VPN on the Cisco SPA525G or Cisco SPA525G2 152 Configuring the VPN on the Security Appliance 153 Configuring the VPN on the Cisco SPA525G or Cisco SPA525G2 153 Chapter 6: Provisioning 156 Redundant Provisioning Servers 157 Retail Provisioning 157 Automatic In-House Preprovisioning 158 Using HTTPS 159 Se
Contents Tone Script 178 Example: Dial Tone 178 Example: SIT Tone 179 Ring Script 180 Call Progress Tones 181 Distinctive Ring Patterns 181 Example 1: Normal Ring 181 Example 2: Distinctive Ring (short, short, short, long) 182 Distinctive Call Waiting Tone 182 Control Timer Values (sec) 183 Configuring Supplementary Services (Star Codes) 184 Entering Star Code Values 184 Activating or Deactivating Supplementary Services 188 Vertical Service Announcement Codes (Cisco SPA300 Series
Contents Dial Plan Timer (Off-Hook Timer) Syntax for the Dial Plan Timer Interdigit Long Timer (Incomplete Entry Timer) Syntax for the Interdigit Long Timer Interdigit Short Timer (Complete Entry Timer) Syntax for the Interdigit Short Timer 205 205 206 206 207 207 Editing Dial Plans on the IP Phone 208 Resetting the Control Timers 209 Chapter 9: Configuring LED Patterns 210 LED Script Examples 213 LED Pattern 213 Appendix A: Cisco SPA IP Phone Field Reference Info Tab 215 216 System Infor
Contents SIP Tab 234 SIP Parameters 234 SIP Timer Values (sec) 239 Response Status Code Handling 242 RTP Parameters 243 SDP Payload Types 245 NAT Support Parameters 249 Linksys Key System Parameters 252 Provisioning Tab 253 Regional Tab 253 Call Progress Tone Description 253 Distinctive Ring Patterns 256 Control Timer Values (sec) 258 Vertical Service Activation Codes 259 Vertical Service Announcement Codes 264 Outbound Call Codec Selection Codes 265 Time (Cisco SPA525G or C
Contents Extension Mobility 293 Programmable Softkeys 294 Ext Tab 295 General 295 Share Line Appearance 296 NAT Settings 297 Network Settings 298 SIP Settings 299 Call Feature Settings 303 Proxy and Registration 306 Subscriber Information 309 Audio Configuration 310 Dial Plan Script 314 User Tab 316 Call Forward 316 Speed Dial 316 Supplementary Services 317 Camera Settings (Cisco SPA525G or Cisco SPA525G2) 317 Web Information Service Settings (Cisco SPA525G or Cisco SPA5
Contents Firmware Upgrade Appendix B: Where to Go From Here Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 327 328 11
1 Getting Started This chapter contains basic information on Cisco SPA300 Series, Cisco SPA500 Series, and Cisco Wireless-G IP phones.
1 Getting Started Overview of the Phones Overview of the Phones The Cisco SPA IP Phone family is a line of full-featured VoIP (Voice-over-Internet Protocol) phones that provide voice communication over an IP network. They provide all the features of traditional business phones, such as call forwarding, redialing, speed dialing, transferring calls, conference calling, and accessing voice mail. Calls can be made or received with a handset, a headset, or a speaker.
1 Getting Started Cisco Attendant Console To configure these options from the phone: Cisco SPA5XX: STEP 1 Press the Setup button. STEP 2 Scroll to Att. Cons. Preferences and press select. STEP 3 Choose Font Size or Contrast from the menu and press edit: • To change the font size, press option to switch between 10 and 12 point font. Press ok to save. • To change the display contrast, use the keypad to enter a number value from 1 to 30. The higher the number, the greater the contrast on the display.
1 Getting Started Network Configurations Network Configurations The Cisco SPA IP phones can be used as part of a Cisco SPA9000 Voice System phone network, any vendor SIP network, or Cisco Unified Communications 500. The Cisco SPA IP phones support Session Initiation Protocol (SIP). The Cisco SPA300 Series or the Cisco SPA500 Series IP phones also support Smart Phone Control Protocol (SPCP).
1 Getting Started Network Configurations Cisco SPA9000 Voice System The Cisco SPA9000 Voice System is an affordable and feature-rich voice-over-IP (VoIP) telephone system that is designed for small businesses. The Cisco SPA9000 Voice System uses standard TCP/IP protocols and can provide global connectivity through any Internet Telephony Service Provider (ITSP) that supports SIP. At minimum, the Cisco SPA9000 Voice System includes a Cisco IP PBX and one or more Cisco SPA IP phones.
1 Getting Started Updating Firmware Updating Firmware Phones should be updated to the latest firmware before using any administration features. There are several ways to update your firmware: SIP Phones • Cisco SPA9000 Voice System Setup Wizard—If you are using the Cisco SPA IP phones with a Cisco SPA9000 Voice System, see the Cisco SPA9000 Voice System Setup Wizard User Guide for instructions.
1 Getting Started Updating Firmware Determining the Firmware Version To determine the current firmware version: Cisco SPA301G STEP 1 Quickly press the asterisk (*) button four times to enter the IVR menu. STEP 2 Enter 150#. The firmware version is recited. Cisco SPA501G STEP 1 Press the Setup button. The IVR configuration menu is announced. STEP 2 Enter 150#. The firmware version is recited. Cisco SPA303, Cisco SPA500 Series STEP 1 Press the Setup button. STEP 2 Scroll to Product Info and press Select.
1 Getting Started Updating Firmware Determining the IP Address of the Phone Before you update the device, you must know the IP address of the phone you are upgrading. Often an IP address is assigned by a DHCP server, so the phone must be booted up and connected to the subnetwork. To display your IP address: Cisco SPA301 STEP 1 Quickly press the asterisk (*) button four times to enter the IVR menu. STEP 2 Enter 110#. The IP address is recited. Cisco SPA501G STEP 1 Press the Setup button.
1 Getting Started Updating Firmware STEP 3 The IP Address field displays the IP address. Downloading the Firmware To download firmware from Cisco.com to your PC: STEP 1 Direct your browser to the URL http://www.cisco.com/cisco/software/ navigator.html?a=a&i=rpm. STEP 2 Follow the instructions on the page to locate your product and download the firmware file. STEP 3 If the firmware file you download is in zip format, double-click the file and extract its contents to a single folder or to the desktop.
Getting Started Using the Web-Based Configuration Utility 1 STEP 4 Browse to select the firmware file from your PC. Click Submit. The firmware is installed and your phone reboots. Cisco WIP310 STEP 1 Turn off your Cisco WIP310 and connect it to your computer by using a USB cable. STEP 2 Double-click the executable file for the firmware upgrade (for example, double- click wip310-5-0-11.exe). STEP 3 Follow the on-screen instructions.
Getting Started Using the Web-Based Configuration Utility 1 Allowing Web Access to the IP Phone To view the phone parameters by using the phone web user interface, the configuration profile must be enabled. To make changes to any of the parameters by using the phone web user interface, the configuration profile must be writable. Your system administrator might have disabled the phone option to make the phone web user interface viewable or writable.
Getting Started Using the Web-Based Configuration Utility 1 STEP 5 To save your change, press Save. Cisco SPA501G To allow or disallow from the phone viewing of the phone web user interface by using the IVR: STEP 1 Press the Setup button on the phone. The configuration menu is announced. STEP 2 In the IVR menu, enter 7932. STEP 3 Press 1 to enable the web server, then press #. STEP 4 To save the configuration, press 1; to review, press 2; to re-enter, press 3; to exit, press *.
Getting Started Understanding Administrator and User Views 1 STEP 3 Scroll to highlight Misc Settings and press Select . STEP 4 Press the left arrow to ensure that Enable Web Server is set to On. STEP 5 Press Select to save this setting. Saving the Configuration Profile Click Submit All Changes when you have finished modifying the fields in the phone web user interface to update the configuration profile. The phone is rebooted and the changes are applied.
Getting Started Understanding Administrator and User Views 1 Restricting User Access to the Phone Interface Menus (Cisco SPA300 and Cisco SPA500 Series) The Admin account can set the phone web user interface to allow or disable access by the User account. Allowing User account access gives a user the option of setting parameters, such as speed dial numbers and caller ID blocking through the phone web user interface.
1 Getting Started Viewing Phone Information Viewing Phone Information You can check the current status of the Cisco SPA IP phones by clicking the Info tab. The Info tab shows information about all phone extensions, including phone statistics and the registration status. Viewing Reboot Reasons The phone stores the most recent five reasons the phone was refreshed or rebooted. When the phone is reset to factory defaults, this information is deleted.
1 Getting Started Viewing Phone Information Reason Description System n The reboot was triggered by system events (for example, running out of resources). IP Changed The reboot was triggered after the phone IP address was changed. The following is a list of the supported reboot/refresh reasons (Cisco SPA525G or Cisco SPA525G2): Reason Description Upgrade The reboot was a result of an upgrade operation (regardless whether the upgrade completed or failed).
Getting Started Using IVR on IP Phones Without Screens 1 Viewing the Reboot History on the Phone Web User Interface The Info > System Information > Reboot History page displays the device reboot history, the five most recent reboot dates and times and a reason for the reboot. Each field displays the reason for the reboot and a time stamp indicating when the reboot took place.
Getting Started Using IVR on IP Phones Without Screens 1 Some menus require entering of more information or numbers. Press 9 on the IVR menu to be guided through a list of commonly used tasks or enter the number of the desired menu to go directly to that feature. Enter the number of the settings you want to change: • • • 1—Network - 1—Connection Type—Recites the connection type. Press 1 to change the connection type, then press 0 for DHCP or press1 for static IP. To save, press1. To review, press 2.
1 Getting Started Using IVR on IP Phones Without Screens - 4—Factory Reset—Restores the phone to the factory default software and settings. Enter 1 to confirm or * to cancel. - 5—Debug Server—Recites the address of the debug server. Press 1 to change, or * to go back. The following table lists the IVR options that you can enter immediately after accessing the IVR system. Number Option 100 Indicates that Dynamic Host Configuration Protocol (DHCP) is enabled.
1 Getting Started Using IVR on IP Phones Without Screens Number Option 87778 (Cisco SPA501G) Restore the phone user settings to the default. (Clears all user settings such as speed dials.) 732668 Reboot the phone. Enter # and hang up to begin rebooting. 111 Set a static IP address. Enter the IP address (use * to enter the decimal (.)), then press #. Enter 1 to confirm, or * to exit. If you chose to reset, hang up to exit and begin the restore process.
1 Getting Started Ensuring Voice Quality Number Option 723646 Enable or disables access to the administrative (admin) login on the configuration utility. Press 1 to enable or 0 to disable, then press #. To save, press 1; to review, press 2; to re-enter, press 3; to exit, press *. Ensuring Voice Quality Voice quality perceived by the subscribers of the IP Telephony service should be indistinguishable from that of a PSTN.
1 Getting Started Ensuring Voice Quality Codec Complexity and Description MOS G.729 and G.729A G.729A low-medium complexity. G.729 medium complexity. 4 G.729A requires about half the processing power of G.729. The G.729 and G.729A bit streams are compatible and interoperable, but not identical. G.723.1 High complexity. Cisco SPA IP phones support the use of ITU G.723.1 audio codec at 6.4 kbps. Up to two channels of G.723.1 can be used simultaneously. For example, Line 1 and Line 2 can use G.723.
1 Getting Started Ensuring Voice Quality The table approximates the bandwidth budget for each side of the conversation (in each direction) using different codecs and the number of calls the network might support. The table is based on the following assumptions: • Bandwidth calculated with no silence suppression, as the use of silence suppression can reduce the average bandwidth budget by 30 percent or more.
1 Getting Started Ensuring Voice Quality • The encoder and decoder pair in a compression algorithm is known as a codec. The compression ratio of a codec is expressed in terms of the bit rate of the compressed speech. The lower the bit rate, the smaller the bandwidth required to transmit the audio packets. Although voice quality is usually lower with a lower bit rate, it is usually higher as the complexity of the codec gets higher at the same bit rate.
1 Getting Started Ensuring Voice Quality • Echo—Impedance mismatch between the telephone and the IP telephony gateway phone port can lead to near-end echo. Cisco SPA IP phones have a near-end echo canceller with at least 8 ms tail length to compensate for impedance mismatch. Cisco SPA IP phones implement an echo suppressor with CNG so that any residual echo is not noticeable. • Hardware noise—Certain levels of noise can be coupled into the conversational audio signals because of the hardware design.
2 Configuring Lines The Cisco SPA IP phones provide different numbers of lines depending on the phone model. Each line corresponds to a phone number (or extension) used for calls. Each line can support two calls. For example, a four-line phone can handle eight calls. One call can be active (in conversation) and seven can be on hold.
2 Configuring Lines Configuring a Line Key Configuring a Line Key Each line key can be assigned multiple extensions, a short name, and share call appearance. The number of line keys depends on the model of the IP phone (does not apply to the Cisco WIP310). Generally you should reserve Line Key 1 on the IP phone as the primary and private extension of the designated user. To configure a phone line: STEP 1 Click Admin Login > advanced > Voice > Phone.
2 Configuring Lines Configuring a Line Key Call information (such as calling party or called party) displays on all devices that are sharing a line. If one of the devices turns on the Privacy feature, other devices that share the line will not see outbound calls that are made from the device that turned on privacy. All devices will still see inbound calls to the shared line. Devices with shared-call appearances can initiate independent transfer or conference transactions.
2 Configuring Lines Configuring a Line Key STEP 6 In the Subscription Expires field, enter the number of seconds before the SIP subscription expires. Until the subscription expires, the phone gets NOTIFY messages from the SIP server on the status of the shared phone extension. The default is 60 seconds. STEP 7 In the Restrict MWI (message waiting indicator) field, choose yes to set the message waiting indicator to light only for messages on private lines (SIP).
2 Configuring Lines Configuring a Line Key Configuring Call Appearance Per Line In the Phone tab, Call Appearance Per Line (under Miscellaneous Line Key Settings) lets you choose the number of calls per line button. The default value is 2. This option is not supported on the Cisco SPA501G and Cisco SPA301 phones. Also, this feature is only supported when the phones are operating in SIP mode.
2 Configuring Lines Configuring a Line Key Expand Call Appearance Per Line To expand the call appearances per line: STEP 1 Click Admin Login > advanced > Voice > Phone. STEP 2 In the Miscellaneous Line Key Settings section in the Call Appearance Per Line field, choose how many calls per line to allow from the drop-down.
2 Configuring Lines Configuring a Line Key • type: - xml: pressing the line button accesses XML services. The XML service configured on the Phone tab under the launches the page identified in the XML Service field (see Configuring XML Services). You can specify a different XML service to connect to by using the syntax fnc=xml;URL=http://xxx.xx.xxx/entry.html where xxx.xx.xxx is the URL of the XML service. - mp3: pressing the line button starts the mp3 player.
Configuring Lines Assigning Busy Lamp Field, Call Pickup, or Speed Dial Functions to Unused Lines 2 STEP 4 Choose the line key to configure (line 5 in this example): a. From the Extension drop down list, choose Disabled. b. From the Share Call Appearance drop-down list, choose private. c. Enter the following string in the Extended Function field: fnc=prk;sub=05@domain.com where: - fnc: function - prk: call park - sub: call park orbit, or location where the call is parked.
Configuring Lines Assigning Busy Lamp Field, Call Pickup, or Speed Dial Functions to Unused Lines 2 Configuring Call Pickup and Busy Lamp Field You must enable BLF to configure call pickup. In this example, the assistant Bob (extension 200) has an idle line (line 4) on his Cisco SPA508G. He would like to be able to see if his supervisor Stephanie (extension 300) is on the phone, and pick up calls that are ringing at her extension.
Configuring Lines Assigning Busy Lamp Field, Call Pickup, or Speed Dial Functions to Unused Lines 2 If the phone LEDs display orange or slow blinking orange, there is a problem: Orange indicates that the phone failed to subscribe (received a 4xx response) and slow-blinking orange denotes an undefined problem (there might be no response to the subscribe request, or the BLF). When the phone is successfully configured, Bob can monitor Stephanie’s line.
Configuring Lines Configuring Audio Indication for Call Pickup Event 2 Configuring Audio Indication for Call Pickup Event You can configure the phone to play the Call Pickup tone when there are incoming calls to any of the lines that the user is monitoring with the Call Pickup function. To configure Audio Indication: STEP 1 Click Admin Login > advanced > Voice > Att(endant) Console.
3 Customizing Standard Features This chapter describes customizing the Cisco SPA IP phones and contains the following sections: • Configuring Phone Information and Display Settings • Configuring Linksys Key System Parameters • Enabling Call Features • Customizing Phone Softkeys • Configuring the Message Waiting Indicator • Configuring Ring Tones • Configuring RSS Newsfeeds (Cisco SPA525G or Cisco SPA525G2) • Configuring Audio Settings • Enabling Wireless (Cisco SPA525G or Cisco SPA525G2 on
Customizing Standard Features Configuring Phone Information and Display Settings 3 Configuring Phone Information and Display Settings The phone web user interface allows you to customize settings such as the phone name, background photo, logo, and screen saver. Configuring the Phone Name Navigate to Admin Login > advanced > Voice > Phone. Under General, enter the Station Name for the phone. This name displays in the corporate directory.
Customizing Standard Features Configuring Phone Information and Display Settings 3 Customizing the Startup Screen You can create a text or 128-by-48 pixel by 1-bit deep image logo to display when the IP phone boots up. (Not applicable to Cisco WIP310 or the Cisco SPA501G.) A logo displays during the boot sequence for a short period after the Cisco logo displays. To configure a custom logo: STEP 1 For the Cisco SPA303 and Cisco SPA5XXG, click Admin Login > advanced > Voice > Phone.
Customizing Standard Features Configuring Phone Information and Display Settings 3 Changing the Display Background You can use a picture to customize the background on your IP phone screen. (Not applicable to Cisco WIP310 or the Cisco SPA501G.) Phone models and acceptable image file types are: • Cisco SPA303 and Cisco SPA500 Series: Bitmap format, 1 bit-per-pixel color, size 128-by-48 pixels. • Cisco SPA525G or Cisco SPA525G2: Either .
Customizing Standard Features Configuring Phone Information and Display Settings 3 If the HTTP Refresh Timer is set in the server response to BMP Picture Download URL, the phone downloads the picture from the link and displays it on the IP phone screen. The phone automatically retrieves the picture after the specified number of seconds. STEP 5 If you selected Text Logo, enter a text string in the Text Logo field. STEP 6 Click Submit All Changes.
Customizing Standard Features Configuring Phone Information and Display Settings 3 To configure the screen saver: Cisco SPA303 or Cisco SPA5XXG STEP 1 Click Admin Login > advanced > Voice > Phone. STEP 2 In the General section, in the Screen Saver Enable field, choose yes to enable. STEP 3 In the Screen Saver Wait field, enter the number of seconds of idle time to elapse before the screen saver starts. STEP 4 In the Screen Saver Icon field, choose the display type: • A background picture.
Customizing Standard Features Configuring Phone Information and Display Settings 3 STEP 5 In the Screen Saver Refresh Time field, enter the number of seconds before the screen saver should refresh (if, for example, you chose a rotation of pictures). STEP 6 Click Submit All Changes. Configuring the LCD Contrast You can configure the LCD contrast on the Cisco SPA300 Series and Cisco SPA500 Series IP phones. (Not applicable to the Cisco WIP310.
Customizing Standard Features Configuring Linksys Key System Parameters 3 STEP 3 In the Back Light Timer field, enter the number of seconds of idle time that can elapse before the back light turns off. STEP 4 Click Submit All Changes. Configuring Linksys Key System Parameters To configure the phone as part of a Linksys Key System (for use with the Cisco SPA9000): STEP 1 Click Admin Login > advanced > Voice > SIP.
Customizing Standard Features Enabling Call Features 3 Enabling Call Features This section describes how to enable and disable call features on the phone. Enabling Anonymous Call and Caller ID Blocking Services To enable Anonymous Call and Caller ID Blocking navigate to Admin Login > advanced > Voice > User. Under Supplementary Services under the type of call blocking, choose yes to enable or no to disable: • Block ANC Serv—Blocks anonymous calls. • Block CID Serv—Blocks outbound caller ID.
Customizing Standard Features Enabling Call Features 3 Enabling Call Park and Call Pickup Services Call park allows users to put a call on a line and make it available for another user to pick up. Call pickup allows a user to pick up a phone that is ringing at another user phone. Call park and call pickup are available on IP phones when used with a Cisco SPA9000 system. To enable call park and call pickup, navigate to Admin Login > advanced > Voice > Phone.
Customizing Standard Features Enabling Call Features 3 Enabling Conferencing To allow the user to perform call conferencing, navigate to Admin Login > advanced > Voice > Phone. Under Supplementary Services in the Conference Serv field, choose yes to enable. Enabling Do Not Disturb You can allow users to turn the Do Not Disturb feature on or off. This feature directs all incoming calls to voice mail or, if voice mail is not configured, plays a message to the caller saying the user is unavailable.
Customizing Standard Features Enabling Call Features 3 Enabling Paging (Intercom) The paging, or intercom feature, allows two types of paging, single page and group paging. When paging occurs, the speaker on the paged IP phone is automatically activated unless the handset or headset is being used. A user can directly contact another user by phone.
Customizing Standard Features Enabling Call Features 3 Where: • IP address: Multicast IP address of the phone that listens for and receives pages. • port: Port on which to page; use different ports for each paging group. All phones in the same paging group must use the same port number. • name (optional): The name of the paging group. In this name, do not use the pggrp string because it is reserved. Using it causes the script not to work, as in these examples: pggrp=224.168.168.
Customizing Standard Features Customizing Phone Softkeys 3 Enabling Service Announcements Service Announcements allows a user to send announcement requests to a customer-supplied announcement server. (Not applicable to the Cisco WIP310.) To configure Service Announcements, navigate to Admin Login > advanced > Voice > Phone. Under Supplementary Services, in the Service Annc Serv list, choose yes to enable. Customizing Phone Softkeys You can customize the softkeys displayed on the phone.
3 Customizing Standard Features Customizing Phone Softkeys Keyword Key Label Definition Available Phone States acd_login Login Logs user in to Automatic Call Distribution (ACD). Idle acd_logout Logout Logs user out of ACD. Idle alpha Alpha Enter alphabetic characters in a data entry field. Off-Hook, Dialing Input answer Answer Answers an incoming call. Ringing avail Avail Denotes that a user who is logged in to an ACD server has set his status as available.
3 Customizing Standard Features Customizing Phone Softkeys Keyword Key Label Definition Available Phone States conf Conf Initiates a conference call. Requires that Conf Serv is enabled and there are two or more calls that are active or on hold. Connected, Start-Conf confLx Conf Line Conferences active lines on the phone. Requires that Conf Serv is enabled and there are two or more calls that are active or on hold. Connected delchar delChar Deletes a character when entering text.
3 Customizing Standard Features Customizing Phone Softkeys Keyword Key Label Definition Available Phone States gpickup GrPickup/ grPick Allows user to answer a call ringing on an extension by discovering the number of the ringing extension. Idle, Off-Hook (no input) hold Hold Put a call on hold. Connected, Start-Xfer, StartConf, Conferencing ignore Ignore Ignores an incoming call. Ringing join Join Connects a conference call.
3 Customizing Standard Features Customizing Phone Softkeys Keyword Key Label Definition Available Phone States resume Resume Resumes a call that is on hold. Idle, Hold, Shared-Held right Right Moves the cursor to the right. Dialing (input) starcode Input Star Code/ *code Displays a list of star codes that can be selected. Off-Hook, Dialing (input) toggle Toggle Switches between two calls that are active or on hold.
Customizing Standard Features Customizing Phone Softkeys 3 To configure programmable softkeys: STEP 1 Click Admin Login > advanced > Voice > Phone. STEP 2 Under Programmable Softkey Enable, choose yes to enable. STEP 3 In the PSK number field, enter the string for the PSK. See the different types of PSKs described in the following section. STEP 4 Click Submit All Changes. Configuring PSK Fields PSKs can be configured as speed dials.
3 Customizing Standard Features Customizing Phone Softkeys Softkey Speed Dial Extension Example Configure the Cisco SPA525G or Cisco SPA525G2 phone with softkey that, when pressed, dials the Sales Department extension (200). You want this button to display on the far lower left of the IP phone screen when the phone is idle, when the phone is off hook, or when the phone is connected on a call.
Customizing Standard Features Customizing Phone Softkeys 3 Configuring Toggling for PSKs You can now configure PSKs to toggle, or switch between two PSK actions. This is useful when you want a user to be able to switch between two star code actions that have been defined for a PSK. For example, a PSK could be configured to toggle between turning call forwarding on and off using the “call forwarding on” star code (*72) and the “call forwarding off” star code (*73).
Customizing Standard Features Customizing Phone Softkeys 3 where fnc is the function of the key (an XML script), scriptURL.xml is the URL where the script is located, and scriptname is the name of the script. The scriptname field displays on the softkey on the IP phone screen. Cisco recommends a maximum of 8 characters for a Cisco SPA300 Series or Cisco SPA500 Series phone and 10 characters for a Cisco SPA525G or Cisco SPA525G2 phone.
Customizing Standard Features Configuring the Message Waiting Indicator 3 STEP 1 Click Admin Login > advanced > Voice > Phone. STEP 2 Under Programmable Softkey Enable, choose yes to enable. STEP 3 In the Programmable Softkeys section, edit the following: • PSK1: fnc=sd;ext=*67@$PROXY;nme=hold;ext2=*68@$PROXY;nme2= resume;holdkey=yes • Connected Key List: Edit the field to add psk1|1 to the string, editing the existing softkeyname|1 to PSK1.
3 Customizing Standard Features Configuring Ring Tones Configuring Ring Tones You can define up to 12 ring tones for a Cisco SPA300 Series or Cisco SPA500 Series IP phone. In addition to these 12 ring tones, 4 user-configurable ring tones can be used in place of some of the default ring tones. See Appendix A, “Ring Tone (Cisco SPA300 Series and Cisco SPA500 Series),” for more information about ring tones. Cisco WIP310 ring tones are not configurable from the phone web user interface.
Customizing Standard Features Configuring Ring Tones 3 n=warble;w=file://Warble.raw;c=1 You can also download one of two available ring tones (user ring tone 1 or 2) by using TFTP: http://phone_ip_addr/ringtone1?[url] The [url] syntax is tftp://host[:port]/path. • The default host is the TFTP host. • Port is optional. The default port is 69. • The link is case sensitive.
Customizing Standard Features Configuring Ring Tones 3 STEP 3 In one or more of the ten ring tone fields, enter the following: n=office;w=[tftp://]host[:port]/path;c=0 Specify the URL to download in the host/port/path field. If the connection cannot be established, a default ring tone is played. STEP 4 Click Submit All Changes.
Customizing Standard Features Configuring Ring Tones 3 STEP 5 Enter a name for the ring tone. This name will appear in the display on the phone. You choose the file name later. STEP 6 Enter the target. You can have up to two customized ring tones uploaded to the phone. STEP 7 (Optional) Click Preview to preview the ring tone. Click Options to change the start or end positions, or to squeeze or stretch the audio. STEP 8 Click Upload to Phone to upload the ring tone to the phone.
Customizing Standard Features Configuring Ring Tones 3 STEP 5 Close the Ring Tone Utility windows. Assigning a Ring Tone to an Extension To assign a ring tone to an extension: STEP 1 Click Admin Login > advanced > Voice > Ext Ext tab. STEP 2 Under Call Feature Settings in the Default Ring field, choose from the following: • No Ring • 1 through 12 • User 1 • User 2 STEP 3 Click Submit All Changes.
Customizing Standard Features Configuring RSS Newsfeeds (Cisco SPA525G or Cisco SPA525G2) 3 Configuring RSS Newsfeeds (Cisco SPA525G or Cisco SPA525G2) The Cisco SPA525G or Cisco SPA525G2 provides the option to view RSS newsfeeds for news in the categories of local, world, finance, sports, and politics. Newsfeeds provided by Yahoo are supported for U.S. customers only. To configure newsfeeds: STEP 1 Click Admin Login > advanced > Voice > User.
3 Customizing Standard Features Configuring Audio Settings Configuring Audio Settings You can configure default audio settings for the phone. The volume settings can be modified by the user by pressing the volume control button on the phone, then pressing the Save soft button. (Not applicable to the Cisco WIP310.) To configure the audio volume settings: STEP 1 Click Admin Login > advanced > Voice > User.
3 Customizing Standard Features Configuring Audio Settings Parameter Description Electronic Hookswitch Control Some headsets enable you to answer and end phone calls by using controls located on the headset. Set this parameter to yes if the user is using a headset with a control function.
Customizing Standard Features Enabling Wireless (Cisco SPA525G or Cisco SPA525G2 only) • 3 Set a value that is loud enough to hear clearly without producing echo (an indication that the input gain is too high). Enabling Wireless (Cisco SPA525G or Cisco SPA525G2 only) The Cisco SPA525G or Cisco SPA525G2 provides a Wireless-G interface. If a wired link is connected to the phone, the wireless connection is automatically disabled.
Customizing Standard Features Configuring Bluetooth (Cisco SPA525G or Cisco SPA525G2 only) 3 Enabling Bluetooth from the Web Interface To enable Bluetooth from the phone web user interface: STEP 1 Click Admin Login > advanced > Voice > System. STEP 2 Under Bluetooth Settings in the Enable BT field, choose yes to enable or no to disable. STEP 3 Click Submit All Changes. Enabling Bluetooth from the Phone To enable Bluetooth from the IP phone screen: STEP 1 Press the Setup button.
Customizing Standard Features Configuring Bluetooth (Cisco SPA525G or Cisco SPA525G2 only) 3 To enable a Bluetooth headset from the IP phone screen: STEP 1 Enable Bluetooth as described in “Enabling Bluetooth from the Web Interface.” STEP 2 Press the Setup button. STEP 3 Scroll to User Preferences and press Select. STEP 4 Scroll to Bluetooth Configuration and press Select.
Customizing Standard Features Configuring Bluetooth (Cisco SPA525G or Cisco SPA525G2 only) 3 Pairing Your Cisco SPA525G2 with a Bluetooth-Enabled Mobile Phone This feature is based on the following standard Bluetooth profiles: • Phone Book Access Profile 1.0 • Handsfree Profile 1.5 • Handset Profile 1.1 Make sure your mobile phone provides support for one of the above profiles. Cisco provides a reference list of Bluetooth-enabled mobile phones supported with the Cisco SPA525G2.
Customizing Standard Features Configuring Bluetooth (Cisco SPA525G or Cisco SPA525G2 only) 3 STEP 6 Scroll to Bluetooth Profiles and press the Right Arrow key to enter the profile screen. STEP 7 Press Scan to scan for your mobile phone. Depending on the network environment (such as the number of Bluetooth devices and the noise level), your Bluetooth headset might not appear on the found devices list. Ensure the headset is powered on and has Bluetooth activated, and retry the Scan.
Customizing Standard Features Enabling SMS Messaging 3 STEP 4 Scroll to Bluetooth Profiles and press the Right Arrow key. The mobile phone appears in the list of Bluetooth devices. Enabling SMS Messaging The Cisco SPA IP phones can receive and display text messages by using SIP (RFC-3428). Cisco WIP310 users can send and receive text messages. When this feature is enabled, the IP phone screen displays messages up to 255 characters in length.
Customizing Standard Features Enabling and Configuring the Phone Web Server 3 STEP 3 (Optional) To enable receipt of text messages from a third party directly without proxy involvement, in the Text Message from 3rd Party field, choose yes to enable. STEP 4 Click Submit All Changes. Cisco WIP310 STEP 1 Click Admin Login > advanced > Phone. STEP 2 Under SMS Enable, choose yes to enable. STEP 3 Click Submit All Changes.
Customizing Standard Features Configuring LDAP for the Cisco SPA300 Series and Cisco SPA500 Series IP Phones 3 appears when an administrator clicks Admin Login. The maximum password length is 32 characters. STEP 6 In the User Password field, enter a password if you want users to log in to the phone web user interface with a password. The password prompt appears when users click User Login. The maximum password length is 32 characters STEP 7 Click Submit All Changes.
Customizing Standard Features Configuring LDAP for the Cisco SPA300 Series and Cisco SPA500 Series IP Phones 3 The instructions in this section assume you have the following equipment and services: • A LDAP server, such as OpenLDAP or Microsoft Active Directory Server 2003 • A Cisco SPA300 Series or Cisco SPA500 Series IP phone running firmware version 6.1.3a or higher To prepare the LDAP Corporate Directory Search: STEP 1 Click Admin Login > advanced > System.
Customizing Standard Features Configuring LDAP for the Cisco SPA300 Series and Cisco SPA500 Series IP Phones 3 Parameter Description LDAP Auth Method Select the authentication method that the LDAP server requires: None—No authentication is used between the client and the server. Simple—The client sends its fully-qualified domain name and password to the LDAP server. Might create security issues. Digest-MD5—The LDAP server sends authentication options and a token to the client.
Customizing Standard Features Configuring LDAP for the Cisco SPA300 Series and Cisco SPA500 Series IP Phones 3 Parameter Description LDAP First Name Filter Define the search for the common name [cn]. For example, cn:(cn=*$VALUE*). This searches for the text string anywhere in the beginning, middle, or at the end of a name. You must enter a value in both the last name and first name fields so that the LDAP corporate directory option displays on the phone.
Customizing Standard Features Configuring LDAP for the Cisco SPA300 Series and Cisco SPA500 Series IP Phones 3 Parameter Description LDAP Display Attrs Enter the format of LDAP results display on phone where: • a—Attribute name • cn—Common name • sn—Surname (last name) • telephoneNumber—Phone number • n—Display name For example, n=Phone causes Phone: to be displayed in front of the phone number of an LDAP query result when the detail soft button is pressed.
Customizing Standard Features Configuring BroadSoft Settings (Cisco SPA300 Series and Cisco SPA500 Series) 3 Configuring BroadSoft Settings (Cisco SPA300 Series and Cisco SPA500 Series) Configuring BroadSoft Directory The BroadSoft directory service enables users to search and view their personal, group, or enterprise contacts. This application feature uses BroadSoft's Extended Services Interface (XSI). To configure the BroadSoft Directory service: STEP 1 Click Admin Login > advanced > Voice > Phone.
Customizing Standard Features Configuring BroadSoft Settings (Cisco SPA300 Series and Cisco SPA500 Series) 3 To improve security, the SPA phone firmware places access restrictions on the host server and directory name entry fields. Field Access Restriction Dir. Name Admin password required (if set) Host Server Admin password required (if set) Type None User ID None Password None STEP 3 Click Submit All Changes.
Customizing Standard Features Configuring BroadSoft Settings (Cisco SPA300 Series and Cisco SPA500 Series) 3 STEP 3 Under Call Feature Settings in the Device Feature Sync field, choose yes to enable DND/CFWD. STEP 4 Under SIP, enable the relevant event package (Talk Package, Hold Package, and Conference Package). STEP 5 Click Submit All Changes.
3 Customizing Standard Features Configuring XML Services Configuring Broadsoft ACD Support To enable broadsoft ACD support, navigate to Admin Login > advanced > Voice > Ext n. Under Call Feature Settings, in the Broadsoft ACD list, choose yes to enable broadsoft ACD support.
3 Customizing Standard Features Configuring XML Services Cisco XML Object Supported Phone CiscoIPPhoneImage Cisco SPA525G or Cisco SPA525G2 CiscoIPPhoneImageFile CiscoIPPhoneGraphicMenu CiscoIPPhoneFileMenu CiscoIPPhoneStatusFile CiscoIPPhoneResponse CiscoIPPhoneErrror CiscoIPPhoneGraphicFileMenu Init:CallHistory Cisco SPA5XXG Key:Headset EditDial:n You can use macro variables in XML URLs.
Customizing Standard Features Configuring XML Services 3 To configure the phone to connect to an XML Directory service: STEP 1 Click Admin Login > advanced > Voice > Phone. STEP 2 Enter the following information: • XML Directory Service Name: Name of the XML Directory. Displays on the user phone as a directory choice. • XML Directory Service URL: URL where the XML Directory is located. STEP 3 Click Submit All Changes.
Customizing Standard Features Configuring Music On Hold 3 Configuring Music On Hold Your phone can play music on hold if it is part of a system that has a music-on-hold (MOH) server. To configure music on hold: STEP 1 Click Admin Login > advanced > Voice > Ext_n. STEP 2 Under Call Feature Settings in the MOH Server field, enter the user ID or the URL of the MOH streaming audio server. If you enter a user ID (no server), the current or outbound proxy is contacted. Defaults to blank (no MOH).
Customizing Standard Features Configuring Video Surveillance (Cisco SPA525G or Cisco SPA525G2) 3 STEP 3 In the EM User Domain field, enter the domain for the phone, or the authentication server. For example, @domain.com, which is appended to the user ID (userID@domain.com) for authentication to the HTTP server. STEP 4 Click Submit All Changes. The phone reboots. You must also configure the Extension Mobility parameters in the profile rule field in the Provisioning tab.
Customizing Standard Features Configuring Video Surveillance (Cisco SPA525G or Cisco SPA525G2) 3 Configuring the User Name and Account on the Camera To configure the username and account: STEP 1 Download and install the software release for the camera that provides video monitoring support. For more information, consult the release notes for the camera software. STEP 2 Use the phone web user interface to create a user ID and password that are used by the phone to connect to the camera.
Customizing Standard Features Configuring Video Surveillance (Cisco SPA525G or Cisco SPA525G2) 3 STEP 8 (Optional) In the Associated Caller ID field, enter the phone number of the phone associated with the camera. For example, if the camera is located in the lobby, you can enter the extension of the lobby phone if one is installed there. People monitoring that camera from their phone can press Call to dial the number of the phone associated with the camera.
4 Configuring SIP, SPCP, and NAT The Cisco SPA IP phones use the following protocols: • Session Initiation Protocol (SIP)—Cisco SPA300 Series, Cisco SPA500 Series, Cisco WIP310 • Cisco Smart Phone Control Protocol (SPCP)—Cisco SPA300 Series, Cisco SPA500 Series This chapter describes how to configure the phone protocols: • SIP and Cisco IP Phones • Configuring SIP • Configuring the IP Phone Communications Protocol • Configuring the Protocol on a Cisco SPA300 Series or Cisco SPA500 Series IP Phon
4 Configuring SIP, SPCP, and NAT SIP and Cisco IP Phones SIP UA 2 4 SIP Proxy RTP SIP Proxy 3 SIP Proxy 1 SIP UA In typical commercial IP telephony deployments, all calls go through a SIP proxy server. The requesting phone is called the SIP user agent server (UAS), while the receiving phone is called the user agent client (UAC). SIP message routing is dynamic.
Configuring SIP, SPCP, and NAT SIP and Cisco IP Phones 4 SIP Over TCP To guarantee state-oriented communications, Cisco IP phones can use TCP as the transport protocol for SIP. This protocol provides guaranteed delivery that assures that lost packets are retransmitted. TCP also guarantees that the SIP packages are received in the same order that they were sent. TCP overcomes the problem UDP ports have of being blocked by corporate firewalls.
Configuring SIP, SPCP, and NAT SIP and Cisco IP Phones 4 The default priority is 0 and default weight is 1. The default port is 0, and the application substitutes the proper port value (for example, port 5060 for SIP). RFC3311 Support The Cisco SPA525G or Cisco SPA525G2 support RFC-3311, the SIP UPDATE Method. Support for SIP NOTIFY XML-Service The Cisco SPA300 Series and Cisco SPA500 Series IP phones support the SIP NOTIFY XML-Service event.
4 Configuring SIP, SPCP, and NAT Configuring SIP Configuring SIP SIP settings for the Cisco SPA IP phones are configured for the phone in general and for individual extensions. Configuring Basic SIP Parameters To configure general SIP parameters, navigate to Admin Login > advanced > Voice > SIP. Under SIP Parameters, make these changes: Parameter Description Max Forward The number of proxies or gateways that can forward the request to the next downstream server.
4 Configuring SIP, SPCP, and NAT Configuring SIP Parameter Description DTMF Relay MIME Type MIME Type used in a SIP INFO message to signal a DTMF event. This parameter must match that of the service provider. Defaults to application/dtmf-relay. Hook Flash MIME Type MIME Type used in a SIPINFO message to signal a hook flash event. Remove Last Reg If set to yes, removes the previous registration before re-registering (if the value is different). Defaults to no.
4 Configuring SIP, SPCP, and NAT Configuring SIP Parameter Description Notify Conference If set to yes, Cisco SPA IP phones send out a NOTIFY with event=conference when starting a conference call (with the BroadSoft Conference Package). Defaults to no. RFC 2543 Call Hold If set to yes, Cisco SPA IP phones include Session Description Protocol (SDP) syntax c=0.0.0.0 when sending a SIP re-INVITE to a peer to hold the call. If set to no, Cisco SPA IP phones do not include the c=0.0.0.0 syntax in the SDP.
4 Configuring SIP, SPCP, and NAT Configuring SIP Parameter Description CTI Enable If set to yes, enables the computer telephony integration (CTI), where a computer can act as a call center handling all sorts of incoming and outgoing communications., including phone calls, faxes, and text messages.
4 Configuring SIP, SPCP, and NAT Configuring SIP Parameter Description Dialog SDP Enable When enabled and the Notify message body is too big causing fragmentation, the Notify message xml dialog is simplified; Session Description Protocol (SDP) is not included in the dialog xml content. Display Diversion Info Parses Diversion Header information in an incoming SIP Invite and displays it as the Caller ID. Configuring SIP Timer Values All SIP timer values are in seconds.
4 Configuring SIP, SPCP, and NAT Configuring SIP Parameter Description INVITE Expires The length of time the INVITE is valid. If you enter 0, the Expires header is not included in the request. Ranges from 0 to 19999999999999999999999999999999. Defaults to 240 seconds. ReINVITE Expires ReINVITE request Expires header value. If you enter 0, the Expires header is not included in the request. Ranges from 0 to 19999999999999999999999999999999.
4 Configuring SIP, SPCP, and NAT Configuring SIP Parameter Description Reg Retry Long Random Delay Random delay added to Register Retry Long Intvl value when retrying REGISTER after a failure. Minimum and maximum random delay to be added to the long timer. Random delay range (in seconds) to add to the Register Retry Long Intvl when retrying REGISTER after a failure. Defaults to 0, which disables this feature. Not applicable to Cisco WIP310.
Configuring SIP, SPCP, and NAT Configuring SIP 4 Configuring Response Status Code Handling To configure response status code handling , under Response Status Code Handling make these changes: • SIT1 through SIT4 RSC—SIP response status code for the appropriate Special Information Tone (SIT). If you set the SIT1 RSC to 404, when the user makes a call and a failure code of 404 is returned, the SIT1 tone is played.
4 Configuring SIP, SPCP, and NAT Configuring SIP • RTCP Tx Interval—Interval for sending out Real-Time Transport Control Protocol (RTCP) sender reports on an active connection. During an active connection, the Cisco SPA IP phones send out compound RTCP packets. Each compound RTP packet, except the last one, contains a sender report (SR) and a source description (SDES). The last RTCP packet contains an additional BYE packet.
4 Configuring SIP, SPCP, and NAT Configuring SIP Configuring SDP Payload Types Configured dynamic payloads are used for outbound calls only when the Cisco IP phone presents a Session Description Protocol (SDP) offer. For inbound calls with a SDP offer, the phone follows the caller’s assigned dynamic payload type. Cisco IP phones use the configured codec names in outbound SDP. For incoming SDP with standard payload types of 0-95, the Cisco IP phone ignores the codec names.
4 Configuring SIP, SPCP, and NAT Configuring SIP Parameter Description G726r32 Dynamic Payload RTP Payload Type Number that indicates the transmitted packet is using the G726r32 codec. The range is from 0 to 268435455. Defaults to 2. G726r40 Dynamic Payload RTP Payload Type Number that indicates the transmitted packet is using the G.726-40 codec Ranges from 96 to 27. Defaults to 96. Not applicable to Cisco SPA525G or Cisco SPA525G2.
4 Configuring SIP, SPCP, and NAT Configuring SIP Parameter Description G726r24 Codec Name G.726-24 codec name used in SDP. Defaults to G726-24. Not applicable to Cisco SPA525G or Cisco SPA525G2. G726r32 Codec Name G.726-32 codec name used in SDP. Defaults to G726-32. G726r40 Codec Name G.726-40 codec name used in SDP. Defaults to G726-40. Not applicable to Cisco SPA525G or Cisco SPA525G2. G729a Codec Name G.729a codec name used in SDP. Defaults to G729a. G729b Codec Name G.
4 Configuring SIP, SPCP, and NAT Configuring SIP Configuring SIP Settings for Extensions To configure the network settings for SIP extensions, navigate to Admin Login > advanced > Voice > Ext_n. Under Network Settings, configure the following fields: Parameter Description SIP ToS/DiffServ Value Time of service (ToS)/differentiated services (DiffServ) field value in UDP IP packets carrying a SIP message. Defaults to 0x68. SIP CoS Value [0-7] Class of service (CoS) value for SIP messages.
4 Configuring SIP, SPCP, and NAT Configuring SIP Parameter Description SIP 100REL Enable Support of 100REL SIP extension for reliable transmission of provisional responses (18x) and use of PRACK requests. Select yes to enable. Otherwise, select no. Defaults to no. EXT SIP Port The external SIP port number substituted for the actual SIP port in all outgoing SIP messages. If 0 is specified, no SIP port substitution is performed. Defaults to blank. The range is from 0 to 65535.
4 Configuring SIP, SPCP, and NAT Configuring SIP Parameter Description Referee Bye Delay Delay time for the Referee Bye Delay. Enter the appropriate period of time in seconds. Defaults to 0. SIP Debug Option How SIP messages are received at or sent from the proxy listen port to the log. Select: • none—No logging. • 1-line—Logs the start-line only for all messages. • 1-line excl. OPT—Logs the start-line only for all messages except OPTIONS requests/responses. • 1-line excl.
4 Configuring SIP, SPCP, and NAT Configuring SIP Parameter Description Sticky 183 When enabled, the IP telephony ignores further 180 SIP responses after receiving the first 183 SIP response for an outbound INVITE. To enable this feature, select yes. Otherwise, select no. Defaults to no. Auth INVITE When enabled, authorization is required for initial incoming INVITE requests from the SIP proxy. To enable this feature, select yes. Otherwise, select no. Defaults to no.
4 Configuring SIP, SPCP, and NAT Configuring SIP Parameter Description Set G729 annexb G.729 Annex B (G.729b) that provides silence compression by enabling a voice activity detection (VAD) module. It uses 2-byte Silence Insertion Descriptor (SID) frames transmitted to initiate comfort noise generation (CNG). If transmission is stopped and the link goes quiet because of there is no speech transmitted, the receiving side might assume that the link has been cut.
4 Configuring SIP, SPCP, and NAT Configuring SIP Parameter Description Voice Quality Report Address The name of the collector that collects the statistics from SIP PUBLISH events. For example, collector@fullyqualified-domain-name (collector@reports.cisco.com) or collector@IP-address (collector@192.168.5.1). The SIP event package, SIP PUBLISH, enables the collection and reporting of metrics that measure the quality for VoIP sessions.
4 Configuring SIP, SPCP, and NAT Configuring SIP Configuring a SIP Proxy Server To configure SIP proxy and registration parameters, navigate to Admin Login > advanced > Voice > Ext_n. Under Proxy and Registration, configure the following fields: Parameter Description Proxy SIP proxy server and port number set by the service provider for all outbound requests. For example: 192.168.2.100:6060. The port number is optional. The default is port 5060.
4 Configuring SIP, SPCP, and NAT Configuring SIP Parameter Description Use OB Proxy In Dialog SIP requests are sent to the outbound proxy within a dialog. This field is ignored if Use Outbound Proxy is set to no, or Outbound Proxy is blank. To enable this feature, select yes. Otherwise, select no. Defaults to yes. Register Enables periodic registration with the proxy. This parameter is ignored if a proxy is not specified. To enable this feature, select yes. Otherwise, select no. Defaults to yes.
4 Configuring SIP, SPCP, and NAT Configuring SIP Parameter Description Proxy Fallback Intvl Sets the delay after which the phone retries from the highest priority proxy (or outbound proxy) after it has failed over to a lower priority server. The phone should have the primary and backup proxy server list from a DNS SRV record lookup on the server name. It needs to know the proxy priority; otherwise, it does not retry. The range is from 0 to 65535. Defaults to 3600 seconds.
4 Configuring SIP, SPCP, and NAT Configuring the IP Phone Communications Protocol Parameter Description Use Auth ID Enables the authentication ID and password for SIP authentication. To enable this feature, select yes. Otherwise, select no. Defaults to no. Auth ID Authentication ID for SIP authentication. Defaults to blank.
Configuring SIP, SPCP, and NAT Managing NAT Transversal with Cisco IP Phones 4 Configuring the Protocol on a Cisco SPA525G or Cisco SPA525G2 To configure the protocol on the Cisco SPA525G or Cisco SPA525G2, navigate to Admin Login > advanced > Voice > System. Under System Configuration in the SPA525-protocol field, choose SCCP or SIP. To configure the phone to automatically detect the protocol being used on the network that it is connected to, in the SPA525-auto-detect-sccp field, choose yes.
Configuring SIP, SPCP, and NAT Managing NAT Transversal with Cisco IP Phones 4 NAT Mapping with Session Border Controller We recommend that you choose an service provider that supports NAT mapping through a Session Border Controller. With NAT mapping provided by the service provider, you have more choices in selecting a router. NAT Mapping with SIP-ALG Router NAT mapping can be achieved by using a router that has a SIP Application Layer Gateway (ALG).
Configuring SIP, SPCP, and NAT Managing NAT Transversal with Cisco IP Phones 4 STEP 6 (Optional) Set NAT Keep Alive Enable to yes. The service provider might require the phone to send NAT keep alive messages to keep the NAT ports open. Check with your service provider to determine the requirements. STEP 7 Click Submit All Changes. STEP 8 Configure the firewall settings on your router to allow SIP traffic. See Configuring SIP.
Configuring SIP, SPCP, and NAT Managing NAT Transversal with Cisco IP Phones • Send Resp To Src Port • STUN Enable 4 STEP 3 Enter the IP address for your STUN server in the STUN Server field. STEP 4 Click Ext_n. STEP 5 Set NAT Mapping Enable to yes. STEP 6 (Optional) Set NAT Keep Alive Enable to yes. The service provider might require the phone to send NAT keep alive messages to keep the NAT ports open. Check with your service provider to determine the requirements. STEP 7 Click Submit All Changes.
Configuring SIP, SPCP, and NAT Managing NAT Transversal with Cisco IP Phones 4 The address and port number must be reachable from the Cisco IP phone. The port number appears on the output log file name. The default output file is syslog.514.log (if port number was not specified). STEP 4 Set the Debug Level to 3. STEP 5 To capture SIP signaling messages, click the Ext tab and navigate to SIP Settings. Set the SIP Debug Option to Full.
5 Configuring Security, Quality, and Network Features This chapter describes how to configure security, voice quality, and optional network features for the phone: • Setting Security Features • Configuring Voice Codecs • Configuring Domain and Internet Settings • Setting Optional Network Servers • Configuring VLAN Settings • Configuring SSL VPN on the Cisco SPA525G or Cisco SPA525G2 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 131
Configuring Security, Quality, and Network Features Setting Security Features 5 Setting Security Features The security features ensure that calls are secure and authenticated. Challenging SIP Initial INVITE and MWI Messages The SIP INVITE (initial) and Message Waiting Indication (MWI) messages in a session can be challenged by the endpoint. The challenge restricts the SIP servers that are permitted to interact with the devices on a service provider network.
Configuring Security, Quality, and Network Features Setting Security Features 5 Securing Voice Traffic with SRTP Secure Real-Time Transport Protocol (SRTP) is a secure protocol for transporting real-time data over networks. It provides media encryption to ensure that media streams between devices are secure and that only the intended devices receive and read the data. Cisco SPA IP phones use SRTP to securely send and receive voice traffic to and from phones and gateways that support SRTP.
Configuring Security, Quality, and Network Features Configuring Voice Codecs 5 Secure Call Indication Tone This tone is played when a call that has been successfully switched to secure mode. It should be played only for a short while (less than 30 seconds) and at a reduced level (less than -19 dBm), so it does not interfere with the conversation. To configure the tone, navigate to Admin Login > advanced > Voice > Regional.
Configuring Security, Quality, and Network Features Configuring Voice Codecs 5 To configure the voice codecs on each extension, navigate to Admin Login > advanced > Voice > Ext_n. Under Audio Configuration, configure the following parameters: Parameter Description Preferred Codec Preferred codec for all calls. (The actual codec used in a call still depends on the outcome of the codec negotiation protocol.
Configuring Security, Quality, and Network Features Configuring Voice Codecs 5 Parameter Description G729a Enable To enable the use of the G.729a codec at 8 kbps, select yes. Otherwise, select no. Defaults to yes. G722 Enable Enables use of the G.722 codec. Defaults to yes. Not applicable to the Cisco WIP310. G723 Enable To enable the use of the G.723a codec at 6.3 kbps, select yes. Otherwise, select no. Defaults to yes.
Configuring Security, Quality, and Network Features Configuring Voice Codecs 5 Parameter Description Silence Supp Enable To enable silence suppression so that silent audio frames are not transmitted, select yes. Otherwise, select no. Defaults to no. DTMF Tx Method The method for transmitting DTMF signals to the far end. The options are: InBand, audio video transport (AVT), INFO, Auto, InBand+INFO, or AVT+INFO. • InBand sends DTMF by using the audio path. • AVT sends DTMF as AVT events.
Configuring Security, Quality, and Network Features Configuring Domain and Internet Settings 5 Parameter Description Use Remote Pref Codec To set the phone to communicate by using the remote phone-preferred codec, select yes. If set to no, the Cisco IP phone communicates by using its own preferred codec (as indicated in the Preferred Codec field and in the SDP by order of preferences). The default vale is no.
Configuring Security, Quality, and Network Features Configuring Domain and Internet Settings 5 • Dynamic Host Configuration Protocol (DHCP) receives an IP address from the network DHCP server. Cisco SPA IP phones typically operate in a network where a DHCP server assigns the devices their IP addresses. Because IP addresses are a limited resource, the DHCP server periodically renews the device lease on the IP address.
Configuring Security, Quality, and Network Features Setting Optional Network Servers - PPPoE Login Name—The account name assigned by the ISP for connecting on a PPPoE link. - PPPoE Login Password—The password assigned by the ISP. - PPPoE Service Name—The service name assigned by the ISP. 5 The Cisco SPA301 or Cisco SPA501G can be configured by using the IVR. See Using IVR on IP Phones Without Screens.
Configuring Security, Quality, and Network Features Setting Optional Network Servers • 5 DNS Server Order—Method for selecting the DNS server. The options are: - Manual—Enter the IP address of the DNS server manually; do not use the DHCP-supplied DNS table. - Manual/DHCP—Look for a manual entry of the IP address of the DNS server. Use the DHCP-supplied DNS table if it is not found. - DHCP/Manual—Use the DHCP-supplied DNS table.
Configuring Security, Quality, and Network Features Configuring VLAN Settings 5 Configuring VLAN Settings If you use a VLAN, your IP phone voice packets are tagged with the VLAN ID. (This section does not apply to the Cisco WIP310.) Configuring Cisco Discovery Protocol (CDP) CDP is negotiation-based and determines which VLAN the IP phone resides in. If you are using a Cisco switch, Cisco discovery protocol (CDP) is available and enabled by default.
Configuring Security, Quality, and Network Features Configuring VLAN Settings 5 • IEEE 802.3 MAC/PHY Configuration/Status TLV (for wired network only) • LLDP-MED Capabilities TLV • LLDP-MED Network Policy TLV (for application type=Voice only) • LLDP-MED Extended Power-Via-MDI TLV (for wired network only) • LLDP-MED Firmware Revision TLV • End of LLDPDU TLV The outgoing LLDPDU contains all the above TLVs when if applicable.
Configuring Security, Quality, and Network Features Configuring VLAN Settings 5 • There is no full validation of all TLVs; TLVs that do not apply to the phones are ignored. • Protocol state machines as stated in the standards are only used for reference. TLV Information These sections provide the TLV information. Chassis ID TLV For the outgoing LLDPDU, the TLV supports sub-type=5 (Network Address).
Configuring Security, Quality, and Network Features Configuring VLAN Settings 5 Port Description TLV For the outgoing LLDPDU, in the Port Description TLV, the value for the port description is the same as “Port ID TLV” for CDP. The incoming LLDPDU, the Port Description TLV, is ignored and not validated. Only one Port Description TLV is allowed for outgoing and incoming LLDPDUs. System Name TLV For the outgoing LLDPDU, in the System Name TLV, the value is the same as ‘Platform TLV” for CDP.
Configuring Security, Quality, and Network Features Configuring VLAN Settings 5 Bit 10, 11, 13 and 14 should be set. The value for 2 octets operational MAU type should be set to reflect the real operational MAU type: • 16—100BASE-TX full duplex • 15—100BASE-TX half duplex • 11—10BASE-T full duplex • 10—10BASE-T half duplex For example, in most cases, the phone is set to 100BASE-TX full duplex. The value 16 should then be set.
5 Configuring Security, Quality, and Network Features Configuring VLAN Settings Network Policy TLV Outgoing LLDPDU—The phone will send out only one Network Policy TLV with the Application Type Value set to 1 (Voice). Before the VLAN or DSCP is determined, the Unknown Policy Flag (U) is set to 1. If the VLAN setting or DSCP is known, the value is set to 0. When the policy is unknown, all other values are set to 0. Before the VLAN is determined or used, the Tagged Flag (T) is set to 0.
Configuring Security, Quality, and Network Features Configuring VLAN Settings 5 LLDP-MED Inventory Management TLV This TLV is optional for Device Class III. For the outgoing LLDPDU, we support only Firmware Revision TLV. The value for the firmware revision is the firmware version. For the incoming LLDPDU, the TLVs are all ignored and not validated. Only one Firmware Revision TLV is allowed for the outgoing and incoming LLDPDUs.
Configuring Security, Quality, and Network Features Configuring VLAN Settings 5 QoS Resolution for LLDP-MED If CoS is applicable and if CoS=0, the default will be used for the specific extension as previously described. But the value shown on L2 Priority for TLV for outgoing LLDPDU is based on value used for extension 1. If CoS is applicable and if CoS != 0, CoS will be used for all extensions.
5 Configuring Security, Quality, and Network Features Configuring VLAN Settings LLDP-MED and Multiple Network Devices If the same application type is used for network policy but different Layer 2 or Layer 3 QoS Network policies are received by the phones from multiple network connectivity devices, the last valid network policy is honored.
5 Configuring Security, Quality, and Network Features Configuring VLAN Settings Parameter Description Enable PC Port VLAN Tagging Enables VLAN and priority tagging on the phone data port (802.1p/q). This feature facilities tagging of the VLAN ID (802.1Q) and priority bits (802.1p) of the traffic coming from the PC port of the IP phone. Choose Yes to enable the tagging algorithm. Defaults to No. PC Port VLAN ID The phone tags all of the untagged frames coming from the PC.
Configuring Security, Quality, and Network Features Configuring SSL VPN on the Cisco SPA525G or Cisco SPA525G2 5 Configuring SSL VPN on the Cisco SPA525G or Cisco SPA525G2 The Cisco SPA525G or Cisco SPA525G2 can be used in a virtual private network (VPN) to allow users secure access to the office phone network from remote locations or to connect the Internet and use VPN to access the company phone network. This feature works on the Cisco SPA525G or Cisco SPA525G2 using either SIP or SPCP.
Configuring Security, Quality, and Network Features Configuring SSL VPN on the Cisco SPA525G or Cisco SPA525G2 5 3. Configure the VPN user settings using the phone web user interface or on the IP phone by using the IP phone screen. Configuring the VPN on the Security Appliance This configuration is for example purposes. Specific configuration instructions are not presented in this document.
Configuring Security, Quality, and Network Features Configuring SSL VPN on the Cisco SPA525G or Cisco SPA525G2 5 User Settings Enter the user settings for the phone, using either the phone web user interface or the phone itself: STEP 1 Navigate to Admin Login > advanced > Voice > System. (Not applicable to the Cisco SPA525G or Cisco SPA525G2 in SPCP mode.) STEP 2 Under VPN Settings, enter the following: • In the VPN Server field, enter the IP address of the VPN server.
Configuring Security, Quality, and Network Features Configuring SSL VPN on the Cisco SPA525G or Cisco SPA525G2 5 STEP 9 (Optional) To connect to the VPN when the phone is powered on, ensure that Connect on Bootup is enabled. STEP 10 To connect to the VPN, ensure that Connect is enabled. STEP 11 Press Save. After the VPN connection is established, a VPN icon appears in the upper right of the IP phone screen.
6 Provisioning Phones can be provisioned to download configuration profiles or updated firmware from a remote server when they are connected to a network, when they are powered up, and at set intervals. Provisioning is typically part of high-volume, Voice-over-IP (VoIP) deployments and limited to service providers. Configuration profiles or updated firmware are transferred to the device by using TFTP, HTTP, or HTTPS.
6 Provisioning Redundant Provisioning Servers Additional information is available in: • Cisco SPA3xx, SPA50xG, and SPA525G SPC Templates for Configuration Files, available on the Cisco Support Community at: https://supportforums.cisco.com/docs/DOC-10008 • Cisco SPA9000 Administration Guide Redundant Provisioning Servers The provisioning server may be specified as an IP address or as a fully qualified domain name (FQDN). The use of a FQDN facilitates the deployment of redundant provisioning servers.
Provisioning Automatic In-House Preprovisioning 6 http://192.168.1.102/admin/resync?https://prov.supervoip.com/cisco-init/ 1234abcd In this example, 1234abcd is the PIN number of the new account. The remote provisioning server is configured to associate the Cisco IP phone that is performing the resync request with the new account, based on the URL and the supplied PIN.
6 Provisioning Using HTTPS Using HTTPS The Cisco IP phone provides a reliable and secure provisioning strategy based on HTTPS requests from the Cisco IP phone to the provisioning server, using both server and client certificates for authenticating the client to the server and the server to the client. To use HTTPS with Cisco IP phones, you must generate a Certificate Signing Request (CSR) and submit it to Cisco.
6 Provisioning Using HTTPS Client Certificates In addition to a direct attack on the Cisco IP phone, an attacker might attempt to contact a provisioning server using a standard web browser, or other HTTPS client, to obtain the Cisco IP phone configuration profile from the provisioning server. To prevent this kind of attack, each Cisco IP phone also carries a unique client certificate, also signed by Cisco, including identifying information about each individual endpoint.
Provisioning Manually Provisioning a Phone from the Keypad 6 STEP 4 Email the CSR (in zip file format) to the Cisco support person or to ciscosb-certadmin@cisco.com. The certificate is signed by Cisco and given to you. Manually Provisioning a Phone from the Keypad Typically Cisco SPA IP phones are configured to be provisioned when first connected to the network and at configured intervals that are set when the phone is preprovisioned (configured) by the service provider or the VAR.
Provisioning Manually Provisioning a Phone from the Keypad 6 Cisco WIP310 STEP 1 Press Select to choose Settings and press Select again. STEP 2 Navigate to Misc Settings. STEP 3 Navigate to profile rule. Enter the profile rule in the following format: protocol://server[:port]/profile_pathname For example, to have the Cisco WIP310 provisioning done by a Cisco SPA9000, enter: 192.168.2.64/cfg/generic.xml STEP 4 Press the Resync softkey. Cisco SPA525G or Cisco SPA525G2 STEP 1 Press the Setup button.
Provisioning Updating Profiles and Firmware 6 FXS_Port_Impedance "600" ; # options: 600/900/600+2.16uF/900+2.16uF/ 270+750||150nF/220+820||120nF/220+820||115nF/370+620||310nF FXS_Port_Input_Gain "-3" ; FXS_Port_Output_Gain "-3" ; DTMF_Playback_Level "-16" ; DTMF_Playback_Length ".1" ; Detect_ABCD "Yes" ; Playback_ABCD "Yes" ; Caller_ID_Method "Bellcore(N.Amer,China)" ; # options: Bellcore(N.
6 Provisioning Updating Profiles and Firmware Allow and Configure Profile Updates The profile updates can be allowed at specified intervals. Updated profiles are sent from a server to the phone by using TFTP, HTTP, or HTTPS. To configure a profile update: STEP 1 Click Admin Login > advanced > Voice > Provisioning. STEP 2 Under Configuration Profile in the Provision Enable field, choose yes.
6 Provisioning Updating Profiles and Firmware Parameter Description Resync Error Retry Delay If a resync operation fails because the IP Telephony device was unable to retrieve a profile from the server, if the downloaded file is corrupt, or an internal error occurs, the device tries to resync again after a time specified in seconds. If the delay is set to 0, the device does not try to resync again following a failed resync attempt.
6 Provisioning Updating Profiles and Firmware Parameter Description Profile Rule Profile Rule B Profile Rule C Profile Rule D Remote configuration profile rules evaluated in sequence. Each resync operation can retrieve multiple files, potentially managed by different servers. DHCP Option To Use DHCP options, delimited by commas, used to retrieve firmware and profiles. Transport Protocol The transport protocol used to retrieve firmware and profiles.
6 Provisioning Updating Profiles and Firmware Parameter Description Report Rule The device provides a mechanism for reporting its current internal configuration to the provisioning server. The URL in this field specifies the destination for a report and can include an encryption key. The phones will report the status.xml data if [--status] is specified in report rule. The status report file path should be defined after the [--status] keyword, separated with a comma.
Provisioning Updating Profiles and Firmware 6 Allow and Configure Firmware Updates The firmware updates can be allowed at specified intervals. Updated firmware is sent from a server to the phone by using a TFTP or HTTP. Security is less of an issue with a firmware upgrade, because firmware does not contain personal information. To configure a firmware update: STEP 1 Click Admin Login > advanced > Voice > Provisioning. STEP 2 Under Firmware Upgrade in the Upgrade Enable field, choose yes.
6 Provisioning Updating Profiles and Firmware Parameter Description Upgrade Enable Allows firmware update operations independent of resync actions. Defaults to yes. Upgrade Error Retry Delay The interval applied in the event of an upgrade failure. The firmware upgrade error timer activates after a failed firmware upgrade attempt and is initialized with this value. The next firmware upgrade attempt occurs when this timer counts down to zero. The default is 3600 seconds.
6 Provisioning Updating Profiles and Firmware Launch a Firmware Update by using a Browser Command An upgrade command entered into the browser address bar can be used to upgrade firmware on a phone. The phone updates only when it is idle. The update is attempted automatically after the call is complete. To update the phone firmware, enter this command: http://phone-ip-address/admin/upgrade?protocol://servername[:port]]/firmware-path • protocol defaults to TFTP.
Provisioning Configuring a Custom Certificate Authority • • 6 port defaults to: - 69 for TFTP - 80 for HTTP - 443 for HTTPS profile-pathname defaults to the path for the new synchronization profile (for example, http://192.168.2.217admin/resync?tftp:// 192.168.2.251/spaconf.cfg). Rebooting a Phone by using a Browser Command You can remotely reboot a Cisco IP phone by entering a command in a web browser URL field.
6 Provisioning General Purpose Parameters General Purpose Parameters The general purpose parameters GPP_* are used as free string registers when configuring the Cisco IP phones to interact with a particular provisioning server solution. The GPP_* parameters are empty by default.
6 Provisioning Using TR-069 As a bidirectional SOAP/HTTP-based protocol, it provides the communication between customer-premises equipment (CPE) and Auto Configuration Servers (ACS). It includes both a safe auto configuration and the control of other CPE management functions within an integrated framework. The protocol allows the automatic configuration of Internet access devices, such as modems, routers, gateways, set-top box, and VoIP-phones.
6 Provisioning Using TR-069 Field Description Connection Request Password Enter the password used to authenticate the ACS making a connection request to the CPE. Periodic Inform Interval The duration in seconds of the interval between CPE attempts to connect to the ACS when Periodic Inform Enable is set to yes. Periodic Inform Enable From the drop-down menu, select yes to enable CPE connection requests. Enter no to disable connection requests.
6 Provisioning Using TR-069 Field Description BACKUP ACS URL Enter the backup URL of the ACS using the CPE WAN Management Protocol. This parameter must be in the form of a valid HTTP or HTTPS URL. The host portion of this URL is used by the CPE to validate the ACS certificate when using SSL or TLS. BACKUP ACS User Enter the backup username that authenticates the CPE to the ACS by using the CPE WAN Management Protocol. This username is used only for HTTP-based authentication of the CPE.
7 Configuring Regional Parameters and Supplementary Services Use the Regional tab to configure regional and local settings, such as Vertical Service Activation codes (star codes), Vertical Service Announcement codes, and local language and dictionary.
Configuring Regional Parameters and Supplementary Services Scripting for Cadences, Call Progress Tones, and Ring Tones 7 Scripting for Cadences, Call Progress Tones, and Ring Tones Cisco SPA IP phones have configurable call progress tones. Parameters for each type of tone can include a number of components, defining frequency, amplitude and cadence. Cadence Script A CadScript is a mini-script that specifies the cadence parameters of a signal up to 127 characters in length.
Configuring Regional Parameters and Supplementary Services Scripting for Cadences, Call Progress Tones, and Ring Tones 7 Example 2: Distinctive Ring (short, short, short, long) 60(.2/.2,.2/.2,.2/.2,1/4) Where: • Number of Cadence Sections = 1 • Cadence Section 1: Section Length = 60s • Number of Segments = 4 • Segment 1: On=0.2s, Off=0.2s • Segment 2: On=0.2s, Off=0.2s • Segment 3: On=0.2s, Off=0.2s • Segment 4: On=1.0s, Off=4.
Configuring Regional Parameters and Supplementary Services Scripting for Cadences, Call Progress Tones, and Ring Tones • Number of Cadence Sections = 1 • Cadence Section 1: Section Length = 10 s • Number of Segments = 1 • Segment 1: On=forever, with Frequencies 1 and 2 • Total Tone Length = 10s • Example 2: Stutter Tone • 350@-19,440@-19;2(.1/.
Configuring Regional Parameters and Supplementary Services Scripting for Cadences, Call Progress Tones, and Ring Tones • Number of Segments = 4 • Segment 1: On=0.38s, Off=0s, with Frequency 1 • Segment 2: On=0.38s, Off=0s, with Frequency 2 • Segment 3: On=0.38s, Off=0s, with Frequency 3 • Segment 4: On=0s, Off=4s, with no frequency components • Total Tone Length = 20s 7 Ring Script A RingScript is a mini-script that describes a ring tone.
Configuring Regional Parameters and Supplementary Services Call Progress Tones 7 total-time specifies the total number of seconds to play the ring tone before it times out. Call Progress Tones For definitions of all call progress tones, see Call Progress Tone Description. Distinctive Ring Patterns Ring cadence defines the ringing pattern that announces a telephone call. The Cisco WIP310 has only eight distinctive ring pattern fields.
Configuring Regional Parameters and Supplementary Services Distinctive Call Waiting Tone 7 Example 2: Distinctive Ring (short, short, short, long) 60(.2/.2,.2/.2,.2/.2,1/4) where: • Number of Cadence Sections = 1 • Cadence Section 1: Section Length = 60s • Number of Segments = 4 • Segment 1: On=0.2s, Off=0.2s • Segment 2: On=0.2s, Off=0.2s • Segment 3: On=0.2s, Off=0.2s • Segment 4: On=1.0s, Off=4.
Configuring Regional Parameters and Supplementary Services Control Timer Values (sec) 7 Control Timer Values (sec) The table describes Control Timer parameters. Field Description Reorder Delay Delay after far end hangs up before reorder (busy) tone is played. Ranges from 0 to 255 seconds. 0 = play immediately inf = never play 255 = return the phone immediately to on-hook status and do not play the tone. Defaults to 5. Call Back Expires Expiration time of a call back activation request.
Configuring Regional Parameters and Supplementary Services Configuring Supplementary Services (Star Codes) 7 Field Description Interdigit Short Timer Short timeout between entering digits when dialing. The Interdigit Short Timer is used after any one digit, if at least one matching sequence is complete as dialed, but more dialed digits would match other as yet incomplete sequences. Ranges from 0 to 64 seconds. Defaults to 3.
Configuring Regional Parameters and Supplementary Services Configuring Supplementary Services (Star Codes) 7 • Call Forward All Act (*72)—Call forwards all inbound calls. Applies to primary extension only. • Call Forward All Deact (*73)—Cancels call forward all. Applies to primary extension only.0 • Call Forward Busy Act (*90)—Call forwards on busy. Applies to primary extension only. • Call Forward Busy Deact (*91)—Cancels call forward on busy. Applies to primary extension only.
Configuring Regional Parameters and Supplementary Services Configuring Supplementary Services (Star Codes) 7 • Block ANC Deact—Deactivates anonymous call blocking. Applies to all extensions. • DND Act (*78)—Activates Do Not Disturb. Applies to all extensions. • DND Deact (*79)—Deactivates Do Not Disturb. Applies to all extensions. • Secure All Call Act (*16)—Defaults to prefer to use encrypted media (voice codecs).
Configuring Regional Parameters and Supplementary Services Configuring Supplementary Services (Star Codes) • 7 Referral Services Codes—One or more * codes can be configured into this parameter, such as *98, or *97|*98|*123, and so forth. The maximum total length is 79 characters. This parameter applies when the user places the current call on hold (by Hook Flash) and is listening to second dial tone.
Configuring Regional Parameters and Supplementary Services Configuring Supplementary Services (Star Codes) 7 You can add a parameter to each * code in Features Dial Services Codes to indicate what tone to play after the * code is entered, such as *72‘c‘|*67‘p‘. Following is a list of allowed dial tone parameters (note the use of back quotes surrounding the parameter without spaces).
Configuring Regional Parameters and Supplementary Services Vertical Service Announcement Codes (Cisco SPA300 Series and Cisco SPA500 Series) 7 Vertical Service Announcement Codes (Cisco SPA300 Series and Cisco SPA500 Series) The Cisco SPA300 Series and Cisco SPA500 Series IP phones support all services that can be activated on a phone (call forward, do not disturb, and so on). Vertical service announcement codes apply only when the user dials the corresponding star code.
Configuring Regional Parameters and Supplementary Services Vertical Service Announcement Codes (Cisco SPA300 Series and Cisco SPA500 Series) 7 SA_serv is the name of service plus the current condition; SA_extcode is the extension code which the ANNC server will route to.
Configuring Regional Parameters and Supplementary Services Miscellaneous Parameters 7 Outbound Call Codec Selection Codes Codec call selection codes affect voice quality. For more information about voice codecs, see the Configuring Voice Codecs. You can choose a preferred codec for a call or force a call to use a specific codec: • Prefer G.711u (*017110) through G.729a (*01729)—Sets the preferred codec for next outbound call.
Configuring Regional Parameters and Supplementary Services Localizing Your IP Phone • 7 Inband DTMF Boost: Controls the amount of amplification applied to DTMF signals. Affects only tones sent by inband method. Choices are 0, 3, 6, 9, 12, 15, and 18 decibels. Defaults to 12 dB. To support false detection, avoid inband and use OOB. With OOB, the DTMF Playback Length does not matter. If you use inband, use a smaller DTMF Boost value. To get better detection by the IVR, avoid inband and use OOB.
Configuring Regional Parameters and Supplementary Services Localizing Your IP Phone 7 Field Description Time Zone Selects the number of hours to add to GMT to generate the local time for caller ID generation. Choices are GMT-12:00, GMT-11:00,…, GMT, GMT+01:00, GMT+02:00, …, GMT+13:00. Defaults to GMT-08:00. Time Offset (HH/ mm) Enter the offset from GMT to use for the local system time. Daylight Saving Time Rule Enter the rule for calculating daylight saving time.
Configuring Regional Parameters and Supplementary Services Localizing Your IP Phone • 7 Manual Setup—The time and date can be entered manually by using the IP phone screen or the phone web user interface. However, this value is overwritten by the NTP time or SIP Message Date whenever they are available to the phone. Manual setup requires that you enter the time in 24-hour format only. The time served by the NTP Server and the SIP Date Header are expressed in GMT time.
Configuring Regional Parameters and Supplementary Services Localizing Your IP Phone 7 The weekday value equals any value in the range -7 to 7 (Monday to Sunday). If the weekday value is 0, the date to start or end daylight saving is exactly the month and day. If the weekday value is -7 to 7, daylight saving starts or ends on the weekday value on or after the month and day.
Configuring Regional Parameters and Supplementary Services Localizing Your IP Phone 7 Selecting a Display Language This section describes how to localize the Cisco SPA300 Series and Cisco SPA500 Series IP Phone display language. You can define up to nine languages, in addition to English, to be available and host the dictionaries for each of the languages on the HTTP or TFTP provisioning server. Language support follows Cisco dictionary principles. NOTE The Cisco WIP310 does not support localization.
Configuring Regional Parameters and Supplementary Services Localizing Your IP Phone 7 Defaults to blank; the maximum number of characters is 512.
8 Configuring Dial Plans Dial plans determine how the digits are interpreted and transmitted. They also determine whether the dialed number is accepted or rejected. You can use a dial plan to facilitate dialing or to block certain types of calls such as long distance or international. If the Cisco SPA IP phones are part of the Cisco SPA9000, dial plans are configured on the Cisco SPA9000.
8 Configuring Dial Plans About Dial Plans 1. The phone begins collecting the dialed digits. The inter-digit timers starts tracking the time that elapses between digits. 2. If the inter-digit timer value is reached, or if another terminating event occurs, the phone compares the dialed digits with the IP phone dial plan. (This dial plan is configured in the phone web user interface in the Voice tab, on the tab for each extension (Ext N), under the Dial Plan section.
8 Configuring Dial Plans About Dial Plans Digit Sequence Function [sequence] Characters within square brackets create a list of accepted key presses. The user can press any one of the keys in the list. A numeric range, for example, [2-9] allows a user to press any one digit from 2 through 9. A numeric range can include other characters. For example, [35-8*] allows a user to press 3, 5, 6, 7, 8, or *. . (period) A period indicates element repetition.
8 Configuring Dial Plans About Dial Plans Digit Sequence Function , (comma) An intersequence tone played (and placed) between digits plays an outside line dial tone. For example: 9, 1xxxxxxxxxx An outside line dial tone is sounded after the user presses 9. The tone continues until the user presses 1. ! (exclamation point) Prohibits a dial sequence pattern. For example: 1900xxxxxxx! Rejects any 11-digit sequence that begins with 1900. *xx Allows a user to enter a 2-digit star code.
8 Configuring Dial Plans About Dial Plans Digit Sequence Examples The following examples show digit sequences that you can enter in a dial plan. In a complete dial plan entry, sequences are separated by a pipe character (|), and the entire set of sequences is enclosed within parentheses: ( [1-8]xx | 9, xxxxxxx | 9, <:1>[2-9]xxxxxxxxx | 8, <:1212>xxxxxxx | 9, 1 [2-9] xxxxxxxxx | 9, 1 900 xxxxxxx ! | 9, 011xxxxxx.
8 Configuring Dial Plans About Dial Plans 8, <:1212>xxxxxxx This is example is useful where a local area code is required by the carrier but the majority of calls go to one area code. After the user presses 8, an external dial tone sounds. The user can enter any seven-digit number. The system automatically inserts the 1 prefix and the 212 area code before transmitting the number to the carrier. U.S.
8 Configuring Dial Plans About Dial Plans Acceptance and Transmission of the Dialed Digits When a user dials a series of digits, each sequence in the dial plan is tested as a possible match. The matching sequences form a set of candidate digit sequences. As more digits are entered by the user, the set of candidates diminishes until only one or none are valid. When a terminating event occurs, the IP PBX either accepts the user-dialed sequence and initiates a call, or else rejects the sequence as invalid.
8 Configuring Dial Plans About Dial Plans Dial Plan Timer (Off-Hook Timer) You can think of the Dial Plan Timer as the off-hook timer. This timer starts when the phone goes off hook. If no digits are dialed within the specified number of seconds, the timer expires and the null entry is evaluated. Unless you have a special dial plan string to allow a null entry, the call is rejected. The default value is 5.
8 Configuring Dial Plans About Dial Plans With the timer set to 0 seconds, the call is transmitted automatically to the specified extension when the phone goes off hook. Enter this sequence in the Phone Dial Plan for Ext 2 or higher on a client phone. Interdigit Long Timer (Incomplete Entry Timer) You can think of this timer as the incomplete entry timer. This timer measures the interval between dialed digits. It applies as long as the dialed digits do not match any digit sequences in the dial plan.
8 Configuring Dial Plans About Dial Plans Interdigit Short Timer (Complete Entry Timer) You can think of this timer as the “complete entry” timer. This timer measures the interval between dialed digits. It applies when the dialed digits match at least one digit sequence in the dial plan. Unless the user enters another digit within the specified number of seconds, the entry is evaluated. If it is valid, the call proceeds. If it is invalid, the call is rejected. The default value is 3 seconds.
8 Configuring Dial Plans Editing Dial Plans on the IP Phone Editing Dial Plans on the IP Phone You can edit dial plans and modify the control timers. To edit the dial plans on the IP phone: STEP 1 Navigate to Admin Login > advanced > Voice. STEP 2 Click the Ext N tab, where N is the extension being configured. STEP 3 In the Dial Plan section, enter the digit sequences in the Dial Plan field. For more information and examples, see Digit Sequences.
Configuring Dial Plans Resetting the Control Timers 8 STEP 9 Verify that you can successfully complete a call using each digit sequence that you entered in the dial plan. NOTE If you hear a reorder (fast busy) tone, you need to review your entries and modify the dial plan appropriately. See Digit Sequences. Resetting the Control Timers You can use the following procedure to reset the default timer settings for all calls.
9 Configuring LED Patterns You can customize the LED patterns for the line keys.
9 Configuring LED Patterns Parameters Description Remote Seized LED The shared call appearance was seized by another phone. (applicable only to shared call appearance) Local Progressing LED Defaults to blank (c=r; p=d). This phone attempts an outgoing call on this call appearance (the called number is ringing). Defaults to blank (c=r). Remote Progressing LED (applicable only to shared call appearance) Another phone attempts an outbound call on this shared call appearance.
9 Configuring LED Patterns Parameters Description Disabled LED Call Appearance is disabled (not available for any incoming or outgoing call). Leaving this entry blank defaults to c=o. Registering LED The corresponding extension tries to register with the proxy server. Defaults to blanks (c=r;p=s). Call Back Active LED Call Back operation is currently active on this call. Defaults to blank (c=r;p=s). STEP 3 Click Submit All Changes.
9 Configuring LED Patterns u=on/off/on/off/etc. This is a user-defined blinking pattern used only when p = ud. It consists of up to 4 pairs of on/off duration in seconds with up to 2 decimal places; each value is separated by a forward slash (/). LED Script Examples c=r;p=sb Color is red and pattern is slow blink. c=o LED is off. c=g Color is green and pattern is steady on (default). c=a;p=ud;u=.1/.1/.1/.1/.1/.
9 Configuring LED Patterns • Remote Seized: This call appearance has been seized by another phone to prepare for an outbound call • Remote Progressing: Another phone is making a call on this call appearance and is progressing • Remote Active: Another phone is engaged in a connected call on this call appearance • Remote Ringing: Another phone is ringing for an incoming call to this call appearance • Remote Held: Another phone has placed this call appearance on hold • Remote Undefined: The share
A Cisco SPA IP Phone Field Reference This appendix describes the fields within the following sections of the phone web user interface: • Info Tab • System Tab • SIP Tab • Provisioning Tab • Regional Tab • Phone Tab • Ext Tab • User Tab • Attendant Console Tab (Cisco SPA500 Series) • Attendant Console Status • Cisco SPA525G or Cisco SPA525G2-Specific Tabs Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 215
A Cisco SPA IP Phone Field Reference Info Tab Info Tab The fields on this tab are read-only and cannot be edited. System Information Parameter Description Connection Type Indicates the type of internet connection for the phone: • DHCP • Static IP • PPPoE (only applicable to Cisco SPA525G or Cisco SPA525G2) Current IP Displays the current IP address assigned to the IP phone. Host Name Displays the current host name assigned to the SPA9000 (defaults to SipuraSPA).
A Cisco SPA IP Phone Field Reference Info Tab Parameter Description NTP Enable (Cisco SPA525G or Cisco SPA525G2 only) Shows if Network Time Protocol is enabled. Primary NTP Server (Cisco SPA525G or Cisco SPA525G2 only) IP Address of the primary NTP server. Secondary NTP Server (Cisco SPA525G or Cisco SPA525G2 only) IP Address of the secondary NTP server. TFTP Server (Cisco SPA525G or Cisco SPA525G2 only) Address of the TFTP server for provisioning.
A Cisco SPA IP Phone Field Reference Info Tab Parameter Description Wireless MAC (Cisco SPA525G or Cisco SPA525G2 only) Shows the hardware address of the Wireless-G controller. SSID (Cisco SPA525G or Cisco SPA525G2 only) Shows the SSID, or name of the wireless router to which the phone is connected. Standard Channel (Cisco SPA525G or Cisco SPA525G2 only) Shows the wireless channel being used in the wireless connection.
A Cisco SPA IP Phone Field Reference Info Tab Parameter Description Wireless Connected Shows if the phone is connected to the wireless network. Wireless MAC Shows the hardware address of the Wireless-G controller. SSID Shows the SSID, or name of the wireless router to which the phone is connected. Standard Channel Shows the wireless channel being used in the wireless connection. Security Mode Shows if wireless security is configured on the phone (yes or no).
A Cisco SPA IP Phone Field Reference Info Tab VPN Status (Cisco SPA525G or Cisco SPA525G2 Only) Parameter Description VPN Connected Indicates if the phone is connected to a VPN. Client Address IP address given to the phone from the VPN server. Client Netmask Netmask given to the phone from the VPN server. Bytes Sent Size of data sent from the phone. Bytes Recv Size of data received by the phone. Product Information Parameter Description Product Name Model number of the IP phone.
A Cisco SPA IP Phone Field Reference Info Tab Phone Status Parameter Description Current Time Current date and time of the system; for example, 10/3/2003 16:43:00. Elapsed Time Total time elapsed since the last reboot of the system; for example, 25 days and 18:12:36. Broadcast Pkts Sent Total number of broadcast packets sent. Broadcast Bytes Sent Total number of broadcast packets received. Broadcast Pkts Recv Total number of broadcast bytes sent.
A Cisco SPA IP Phone Field Reference Info Tab Parameter Description SIP Bytes Recv Total number of bytes of SIP messages received (including retransmissions). External IP External IP address used for NAT mapping. Operational VLAN ID ID of the VLAN currently in use if applicable. NOTE Not applicable to Cisco WIP310. SW Port (Cisco SPA300 Series and Cisco SPA500 Series) Displays the type of Ethernet connection from the IP phone to the switch.
A Cisco SPA IP Phone Field Reference Info Tab Line/Call Status The following parameters show for each line and call on the phone. Parameter Description Call State Status of the call. Tone Type of tone used by the call. Encoder Codec used for encoding. Decoder Codec used for decoding. Type Direction of the call. Remote Hold Indicates whether the far end has placed the call on hold. Callback Indicates whether the call was triggered by a call back request.
A Cisco SPA IP Phone Field Reference Info Tab Parameter Description Round Trip Delay Number of milliseconds for delay in the RTP-to-RTP interface round trip. End System Delay Number of milliseconds for delay in the internal round trip within the reporting endpoint. Packets Lost Number of packets lost. Packet Error Number of invalid packets received. Loss Rate The fraction of RTP data packets from the source lost since the beginning of reception.
A Cisco SPA IP Phone Field Reference Info Tab Parameter Description R Factor Voice quality metric describing the segment of the call that is carried over this RTP session. Defined in RFC-3611—RTP Control Protocol Extended Reports (RTCP XR). MOS-LQ/MOS Listening The estimated mean opinion score for listening quality (MOS-LQ) is a voice quality metric on a scale from 1 to 5, in which 5 represents excellent and 1 represents unacceptable.
A Cisco SPA IP Phone Field Reference System Tab System Tab System Configuration Parameter Description Restricted Access Domains (SIP) This feature is used when implementing software customization. Enable Web Server Enable/disable web server of the IP phone. Defaults to yes. Web Server Port Port number of the phone web user interface. Defaults to 80.
A Cisco SPA IP Phone Field Reference System Tab Parameter Description SPA525-protocol (Cisco SPA525G or Cisco SPA525G2 only) Allows you to choose the type of protocol for the phone: • SIP—Session Initiation Protocol. Choose if the phone is used with a SIP call control system, such as the Cisco SPA9000 or a SIP call control system from another provider such as BroadSoft or Asterisk. • SPCP—Smart Phone Control Protocol.
A Cisco SPA IP Phone Field Reference System Tab Internet Connection Type and Static IP Settings Parameter Description Internet Connection Type Choose the type of internet connection: • DHCP • Static IP • PPPoE (not applicable to Cisco WIP310) Static IP If static IP was chosen as the type of internet connection, displays the static IP address assigned to the phone. Netmask If static IP was chosen as the type Gateway Default router IP address. Blank if DHCP assigned.
A Cisco SPA IP Phone Field Reference System Tab Power Settings (Cisco SPA500 Series or Cisco SPA300 Series Only) Parameter Description PoE Power Required Specifies the PoE power setting: Normal (default) or Maximum. When one or more attendant consoles are attached to the phone, use Maximum to advertise to a PoE switch that the phone will consume up to 12 watts. When no attendant consoles are attached, use Minimum to advertise a required power budget of 6.5 watts.
A Cisco SPA IP Phone Field Reference System Tab Optional Network Configuration Parameter Description Host Name The host name of the SPA9000. Domain The network domain of the SPA9000. Primary DNS DNS server used by SPA9000 in addition to DHCP supplied DNS servers if DHCP is enabled; when DHCP is disabled, this is the primary DNS server. Defaults to 0.0.0.0.
A Cisco SPA IP Phone Field Reference System Tab Parameter Description Debug Level The debug level from 0-3. The higher the level, the more debug information is generated. Zero (0) means no debug information is generated. To log SIP messages, you must set the Debug Level to at least 2. Defaults to 0. Primary NTP Server IP address or name of primary NTP server. Secondary NTP Server IP address or name of secondary NTP server.
A Cisco SPA IP Phone Field Reference System Tab Parameter Description PC Port VLAN Highest Priority 0-7 (default 0). The priority applied to all frames, tagged and untagged. The phone modifies the frame priority only if the incoming frame priority is higher than this value. PC Port VLAN ID 0-4095 (default 0). Value of the VLAN ID. The phone tags all the untagged frames coming from the PC (it will not tag frames with an existing tag).
A Cisco SPA IP Phone Field Reference System Tab Wi-Fi Settings (Cisco SPA525G or Cisco SPA525G2 Only) Parameter Description SPA525-wifi-on Set to yes to enable Wireless-G service. Bluetooth Settings (Cisco SPA525G or Cisco SPA525G2 Only) Parameter Description Enable BT Set to yes to enable support for Bluetooth devices. VPN Settings (Cisco SPA525G or Cisco SPA525G2 Only) Parameter Description VPN Server The IP address of the VPN server to which the phone connects.
A Cisco SPA IP Phone Field Reference SIP Tab SIP Tab This section describes the fields for the SIP tab. SIP Parameters Parameter Description Max Forward SIP Max Forward value, which can range from 1 to 255. Defaults to 70. Max Redirection Number of times an invite can be redirected to avoid an infinite loop. Defaults to 5. Max Auth Maximum number of times (from 0 to 255) a request may be challenged. Defaults to 2. SIP User Agent Name Used in outbound REGISTER requests. Defaults to $VERSION.
A Cisco SPA IP Phone Field Reference SIP Tab Parameter Description SIP Accept Language Accept-Language header used. To access, click the SIP tab, and fill in the SIP Accept Language field. There is no default (this indicates SPA9000 does not include this header). If empty, the header is not included. DTMF Relay MIME Type MIME Type used in a SIP INFO message to signal a DTMF event. This field must match that of the Service Provider. Defaults to application/dtmf-relay.
A Cisco SPA IP Phone Field Reference SIP Tab Parameter Description Escape Display Name Lets you keep the Display Name private. Select yes if you want the IP phone to enclose the string (configured in the Display Name) in a pair of double quotes for outbound SIP messages. Any occurrences of or \ in the string is escaped with \ and \\ inside the pair of double quotes. Otherwise, select no. Defaults to yes.
A Cisco SPA IP Phone Field Reference SIP Tab Parameter Description RFC 2543 Call Hold If set to yes, unit will include c=0.0.0.0 syntax in SDP when sending a SIP re-INVITE to the peer to hold the call. If set to no, unit will not include the c=0.0.0.0 syntax in the SDP. The unit will always include a=sendonly syntax in the SDP in either case. Defaults to yes. Random REG CID On Reboot If set to yes, the Cisco IP phone uses a different random call-ID for registration after the next software reboot.
A Cisco SPA IP Phone Field Reference SIP Tab Parameter Description SRTP Method Selects the method to use for SRTP. Two choices are available: • x-sipura—legacy SRPT method • s-descriptor—new method compliant with RFC3711 and RFC-4568 The default value is "x-sipura.” NOTE Hold Target Before REFER Controls whether to hold call leg with transfer target before sending REFER to the transferee when initiating a fully-attended call transfer (where the transfer target has answered).
A Cisco SPA IP Phone Field Reference SIP Tab SIP Timer Values (sec) Parameter Description SIP T1 RFC 3261 T1 value (RTT estimate) that can range from 0 to 64 seconds. Defaults to .5 seconds. SIP T2 RFC 3261 T2 value (maximum retransmit interval for non-INVITE requests and INVITE responses) that can range from 0 to 64 seconds. Defaults to 4 seconds. SIP T4 RFC 3261 T4 value (maximum duration a message remains in the network) that can range from 0 to 64 seconds. Defaults to 5 seconds.
A Cisco SPA IP Phone Field Reference SIP Tab Parameter Description ReINVITE Expires ReINVITE request Expires header value. If you enter 0, the Expires header is not included in the request. Ranges from 0 to 19999999999999999999999999999999. Defaults to 30 Reg Min Expires Minimum registration expiration time allowed from the proxy in the Expires header or as a Contact header parameter. If the proxy returns a value less than this setting, the minimum value is used. Defaults to 1 second.
A Cisco SPA IP Phone Field Reference SIP Tab Parameter Description Reg Retry Long Random Delay Random delay range (in seconds) to add to when retrying REGISTER after a failure. This feature was added in Release 5.1. Defaults to blank, which disables this feature. Reg Retry Intvl Cap The maximum value to cap the exponential backoff retry delay (which starts at and doubles on every REGISTER retry after a failure).
A Cisco SPA IP Phone Field Reference SIP Tab Response Status Code Handling Parameter Description SIT1 RSC SIP response status code for the appropriate Special Information Tone (SIT). For example, if you set the SIT1 RSC to 404, when the user makes a call and a failure code of 404 is returned, the SIT1 tone is played. Reorder or Busy Tone is played by default for all unsuccessful response status code for SIT 1 RSC through SIT 4 RSC. Defaults to blank.
A Cisco SPA IP Phone Field Reference SIP Tab RTP Parameters Parameter Description RTP Port Min Minimum port number for RTP transmission and reception. Minimum port number for RTP transmission and reception. Should define a range that contains at least 10 even number ports (twice the number of lines); for example, configure RTP port min to 16384 and RTP port max to 16402. Defaults to 16384. RTP Port Max Maximum port number for RTP transmission and reception.
A Cisco SPA IP Phone Field Reference SIP Tab Parameter Description RTCP Tx Interval Interval for sending out RTCP sender reports on an active connection. It can range from 0 to 255 seconds. During an active connection, the SPA9000 can be programmed to send out compound RTCP packet on the connection. Each compound RTP packet except the last one contains a SR (Sender Report) and a SDES (Source Description). The last RTCP packet contains an additional BYE packet.
A Cisco SPA IP Phone Field Reference SIP Tab Parameter Description No UDP Checksum Select yes if you want the SPA9000 to calculate the UDP header checksum for SIP messages. Otherwise, select no. Defaults to no. Symmetric RTP Enable symmetric RTP operation. If enabled, sends RTP packets to the source address and port of the last received valid inbound RTP packet. If disabled (or before the first RTP packet arrives) sends RTP to the destination as indicated in the inbound SDP. Defaults to no.
A Cisco SPA IP Phone Field Reference SIP Tab Parameter Description AVT Dynamic Payload AVT dynamic payload type. Ranges from 96-127. Defaults to 101. INFOREQ Dynamic Payload INFOREQ dynamic payload type. Defaults to blank. G726r16 Dynamic Payload G.726-16 dynamic payload type. Ranges from 96127. Defaults to 98. Not applicable to Cisco SPA525G or Cisco SPA525G2 or Cisco WIP310. NOTE G726r24 Dynamic Payload G.726-24 dynamic payload type. Ranges from 96127. Defaults to 97.
A Cisco SPA IP Phone Field Reference SIP Tab Parameter Description RTP-Start-Loopback Dynamic RTP-Start-Loopback Dynamic Payload. RTP-Start-Loopback Codec RTP-Start-Loopback Codec. Select one of following: G711u, G711a, G726-16, G726-24, G726-32, G726-40, G729a, or G723. Defaults to 113. Cisco SPA525G or Cisco SPA525G2: G711u, G711a, G726-32, G729a, G722. Defaults to G711u. AVT Codec Name AVT codec name used in SDP. Defaults to telephone-event. G711u Codec Name G.711u codec name used in SDP.
A Cisco SPA IP Phone Field Reference SIP Tab Parameter Description G726r40 Codec Name G.726-40 codec name used in SDP. Defaults to G726-40. Not applicable to Cisco SPA525G or Cisco SPA525G2 or Cisco WIP310. NOTE G729a Codec Name G.729a codec name used in SDP. Defaults to G729a. G729b Codec Name G.729b codec name used in SDP. Defaults to G729ab. G722 Codec Name G.722 codec name used in SDP. Defaults to G722. NOTE EncapRTP Codec Name Not supported on the Cisco WIP310.
A Cisco SPA IP Phone Field Reference SIP Tab NAT Support Parameters Parameter Description Handle VIA received If you select yes, the phone processes the received parameter in the VIA header (this is inserted by the server in a response to any of its requests). If you select no, the parameter is ignored. Select yes or no from the drop-down menu. Defaults to no.
A Cisco SPA IP Phone Field Reference SIP Tab Parameter Description Send Resp To Src Port Sends responses to the request source port instead of the VIA sent-by port. Select yes or no from the drop-down menu. Defaults to no. STUN Enable Enables the use of STUN to discover NAT mapping. Select yes or no from the drop-down menu. Defaults to no.
A Cisco SPA IP Phone Field Reference SIP Tab Parameter Description EXT IP External IP address to substitute for the actual IP address of the SPA9000 in all outgoing SIP messages. If 0.0.0.0 is specified, no IP address substitution is performed. If this parameter is specified, the SPA9000 assumes this IP address when generating SIP messages and SDP (if NAT Mapping is enabled for that line).
A Cisco SPA IP Phone Field Reference SIP Tab Linksys Key System Parameters Parameter Description Linksys Key System Enable or disable the Linksys Key System on the IP phone. Defaults to yes. Multicast Address The multicast address is used by the Cisco SPA9000 to communicate with the Cisco SPA IP phones. Defaults to 224.168.168.168:6061. Key System Auto Discovery Enables or disables auto discovery of the call control server (for example, the Cisco SPA9000).
A Cisco SPA IP Phone Field Reference Provisioning Tab Provisioning Tab For information about the Provisioning page, see the Cisco Small Business IP Telephony Devices Provisioning Guide. Regional Tab This section describes the fields for the Regional tab. Call Progress Tone Description Parameter Description Dial Tone Prompts the user to enter a phone number. Defaults to 350@-19,440@-19;10(*/0/1+2).
A Cisco SPA IP Phone Field Reference Regional Tab Parameter Description Reorder Tone Played when an outbound call has failed or after the far end hangs up during an established call. Reorder Tone is played automatically when or any of its alternatives times out. Defaults to 480@-19,620@-19;10(.25/.25/1+2). Off Hook Warning Tone Played when the caller has not properly placed the handset on the cradle. Off Hook Warning Tone is played when Reorder Tone times out.
A Cisco SPA IP Phone Field Reference Regional Tab Parameter Description SIT2 Tone Alternative to the Reorder Tone played when an error occurs as a caller makes an outbound call. The RSC to trigger this tone is configurable on the IP phone screen. Defaults to 914@-16,1371@-16,1777@-16;20(.274/ 0/1,.274/0/2,.380/0/3,0/4/0). SIT3 Tone Alternative to the Reorder Tone played when an error occurs as a caller makes an outbound call. The RSC to trigger this tone is configurable on the IP phone screen.
A Cisco SPA IP Phone Field Reference Regional Tab Parameter Description Secure Call Indication Tone Played when a call has been successfully switched to secure mode. It should be played only for a short while (less than 30 seconds) and at a reduced level (less than -19 dBm) so it does not interfere with the conversation. Defaults to 397@-19,507@-19;15(0/2/0,.2/.1/1,.1/ 2.1/2). Page Tone Specifies the tone transmitted when the paging feature is enabled. Defaults to 600@-16;.3(.05/0.05/1).
A Cisco SPA IP Phone Field Reference Regional Tab Parameter Description Cadence 4 Cadence script for distinctive ring 4. Defaults to 60(.4/.2,.3/.2,.8/4). Cadence 5 Cadence script for distinctive ring 5. Defaults to 60(.2/.2,.2/.2,.2/.2,1/4) Cadence 6 Cadence script for distinctive ring 6. Defaults to 60(.2/.4,.2/.4,.2/4). Cadence 7 Cadence script for distinctive ring 7. Defaults to 60(4.5/4). Cadence 8 Cadence script for distinctive ring 8. Defaults to 60(0.25/9.
A Cisco SPA IP Phone Field Reference Regional Tab Control Timer Values (sec) Parameter Description Reorder Delay Delay after far end hangs up before reorder (busy) tone is played. 0 = plays immediately, inf = never plays. Range: 0–255 seconds. Set to 255 to return the phone immediately to on-hook status and to not play the tone. Defaults to 5. Call Back Expires Expiration time in seconds of a call back activation. Range: 0–65535 seconds. Defaults to 1800.
A Cisco SPA IP Phone Field Reference Regional Tab Vertical Service Activation Codes The following Vertical Service Activation Codes are automatically appended to the dial plan. Parameter Description Call Return Code This code calls the last caller. Defaults to *69. Blind Transfer Code Begins a blind transfer of the current call to the extension specified after the activation code. Defaults to *98. Call Back Act Code Starts a callback when the last outbound call is not busy. Defaults to *66.
A Cisco SPA IP Phone Field Reference Regional Tab Parameter Description Cfwd No Ans Deact Code Cancels call forwarding of no-answer calls. CW Act Code Enables call waiting on all calls. Defaults to *93. Defaults to *56. CW Deact Code Disables call waiting on all calls. Defaults to *57. CW Per Call Act Code Enables call waiting for the next call. Defaults to *71. CW Per Call Deact Code Disables call waiting for the next call. Block CID Act Code Blocks caller ID on all outbound calls.
A Cisco SPA IP Phone Field Reference Regional Tab Parameter Description DND Deact Code Disables the do not disturb feature. Defaults to *79. Secure All Call Act Code Makes all outbound calls secure. Secure No Call Act Code Makes all outbound calls not secure. Secure One Call Act Code Makes the next outbound call secure. (It is redundant if all outbound calls are secure by default.) Defaults to *16. Defaults to *17. Defaults to *18.
A Cisco SPA IP Phone Field Reference Regional Tab Parameter Description Referral Services Codes These codes tell the SPA9000 what to do when the user places the current call on hold and is listening to the second dial tone. One or more *code can be configured into this parameter, such as *98, or *97|*98|*123, etc. Max total length is 79 chars. This parameter applies when the user places the current call on hold (by Hook Flash) and is listening to second dial tone.
A Cisco SPA IP Phone Field Reference Regional Tab Parameter Description Feature Dial Services Codes These codes tell the Cisco SPA9000 what to do when the user is listening to the first or second dial tone. One or more *code can be configured into this parameter, such as *72, or *72|*74|*67|*82, and so forth. The maximum total length is 79 characters. This parameter applies when the user has a dial tone (first or second dial tone).
A Cisco SPA IP Phone Field Reference Regional Tab Parameter Description Feature Dial Services Codes (continued The *codes should not conflict with any of the other vertical service codes internally processed by the Cisco SPA9000. You can empty the corresponding *code that you do not want to Cisco SPA9000 to process. You can add a parameter to each *code in Features Dial Services Codes to indicate what tone to play after the *code is entered, such as *72‘c‘|*67‘p‘.
A Cisco SPA IP Phone Field Reference Regional Tab Outbound Call Codec Selection Codes These codes automatically appended to the dial plan. You do not need to include them in the dial plan. Parameter Description Prefer G711u Code Makes this codec the preferred codec for the associated call. Defaults to *017110. Force G711u Code Makes this codec the only codec that can be used for the associated call. Defaults to *027110.
A Cisco SPA IP Phone Field Reference Regional Tab Parameter Description Force G722 Code Makes this codec the only codec that can be used for the associated call. Defaults to *02722. Only one G.722 call at a time is allowed. If a conference call is placed, a SIP re-invite message is sent to switch the calls to narrowband audio. NOTE Prefer L16 Code Not supported on the Cisco WIP310. Makes this codec the only codec that can be used for the associated call. Defaults to *01016.
A Cisco SPA IP Phone Field Reference Regional Tab Parameter Description Force G726r16 Code Makes this codec the only codec that can be used for the associated call. Defaults to *0272616. NOTE Not applicable to Cisco WIP310, Cisco SPA525G or Cisco SPA525G2. Prefer G726r24 Code Makes this codec the preferred codec for the associated call. Defaults to *0172624. NOTE Not applicable to Cisco WIP310, Cisco SPA525G or Cisco SPA525G2.
A Cisco SPA IP Phone Field Reference Regional Tab Parameter Description Force G726r40 Code Makes this codec the only codec that can be used for the associated call. Defaults to *0272640. NOTE Not applicable to Cisco WIP310, Cisco SPA525G or Cisco SPA525G2. Prefer G729a Code Makes this codec the preferred codec for the associated call. Defaults to *01729. Force G729a Code Makes this codec the only codec that can be used for the associated call. Defaults to *02729.
A Cisco SPA IP Phone Field Reference Regional Tab Language (Cisco SPA525G or Cisco SPA525G2 Only) Parameter Description Dictionary Server Script. See Dictionary Server Script in Miscellaneous. Language Selection See Language Selection in Miscellaneous. Miscellaneous Parameter Description Set Local Date (mm/ dd) Sets the local date (mm represents the month and dd represents the day). The year is optional and uses two or four digits. NOTE Not applicable to the Cisco SPA525G or Cisco SPA525G2.
A Cisco SPA IP Phone Field Reference Regional Tab Parameter Description Daylight Saving Time Rule Enter the rule for calculating daylight saving time; it should include the start, end, and save values. This rule is comprised of three fields. Each field is separated by ; (a semicolon) as shown below. Optional values inside [ ] (the brackets) are assumed to be 0 if they are not specified. Midnight is represented by 0:0:0 of the given date.
A Cisco SPA IP Phone Field Reference Regional Tab Parameter Description Daylight Saving Time Rule (continued) The value equals any value in the range 17 (Monday-Sunday). It can also equal 0. If the value is 0, this means that the date to start or end daylight saving is exactly the date given. In that case, the value must not be negative.
A Cisco SPA IP Phone Field Reference Regional Tab Parameter Description Dictionary Server Script/SCCP Dictionary Server Script (Cisco SPA525G or Cisco SPA525G2 SCCP only) Defines the location of the dictionary server, the languages available and the associated dictionary. The syntax is as follows: Defaults to blank and the maximum number of characters is 512.
A Cisco SPA IP Phone Field Reference Regional Tab Parameter Description The following is an example value: serv=tftp://192.168.1.119/ ;d0=English;x0=enS_v101.xml;d1=Spanish;x1 =esS_v101.xml NOTE Not applicable to the Cisco WIP310. Language Selection/ SCCP Language Selection (Cisco SPA525G or Cisco SPA525G2 SCCP Only) Specifies the default language. The value needs to match one of the languages supported by the dictionary server.
A Cisco SPA IP Phone Field Reference Phone Tab Phone Tab This section describes the fields for the Phone tab. General Parameter Description Station Display Name Name to identify the IP phone; appears on the IP phone screen on models that have a display. You can use spaces in this field and the name does not have to be unique. If both the Station Display Name and Station Name fields are populated, the Station Display Name field takes precedence and is displayed on the phone.
A Cisco SPA IP Phone Field Reference Phone Tab Parameter Description Text Logo Text logo to display when the phone boots up. A service provider, for example, can enter logo text as follows: • Up to 2 lines of text • Each line must be fewer than 32 characters • Insert a new line character (\n) between lines • Insert escape code %0a For example, Super\n%0aTelecom displays: Super Telecom Use the + character to add spaces for formatting.
A Cisco SPA IP Phone Field Reference Phone Tab Parameter Description Select Background Picture Select from Default, BMP Picture, or None. Defaults to Default. NOTE Not applicable to the Cisco WIP310, Cisco SPA301, or Cisco SPA501G. On the Cisco SPA525G or Cisco SPA525G2, this setting is located on the User tab. Softkey Labels Font Choose the font width for the softkey labels to display on your phone. See Customizing Phone Softkeys.
A Cisco SPA IP Phone Field Reference Phone Tab Parameter Description Screen Saver Icon In screen saver mode, the IP phone screen can display: • A background picture. • The station time in the middle of the screen. • A moving padlock icon. When the phone is locked, the status line displays a scrolling message “Press any key to unlock your phone.” • A moving phone icon. • The station date and time in the middle of the screen.
A Cisco SPA IP Phone Field Reference Phone Tab Parameter Description Extension Extension number of the line key. Short Name A short label shown on the IP phone screen for Line Key 1 through Line Key 6. Share Call Appearance Yes indicates that Line Key 1/2/3/4/5/6 is a shared call appearance. Otherwise this call appearance is not shared (it is private). Defaults to no. Extended Function Use to assign Busy Lamp Field, Call Pickup, and Speed Dial Functions to Idle Lines on the IP phone.
A Cisco SPA IP Phone Field Reference Phone Tab Miscellaneous Line Key Settings Does not apply to the Cisco WIP310. Parameter Description SCA Line ID Mapping Specifies the shared call appearance line ID mapping. Choose Vertical First or Horizontal First. Each LED can hold multiple calls and the first call on an LED makes it light up. Horizontal first means the second call makes the same LED flash. Vertical first means the second call lights up the next LED.
A Cisco SPA IP Phone Field Reference Phone Tab Line Key LED Pattern Does not apply to the Cisco WIP310. Parameter Description Idle LED The call appearance is not is in use and is available to make a new call. Leaving this entry blank indicates the default value of c=g. Remote Undefined LED The shared call state is undefined (the phone is still waiting for the state information from the application server). Not applicable if the call appearance is not shared.
A Cisco SPA IP Phone Field Reference Phone Tab Parameter Description Local Active LED The call appearance is engaged in an active call. Leaving this entry blank indicates the default value of c=r. Remote Active LED Another station is engaged in an active call on this shared call appearance. Not applicable is this call appearance is not shared. Leaving this entry blank indicates the default value of c=r;p=d. Local Held LED The call appearance is held by this phone.
A Cisco SPA IP Phone Field Reference Phone Tab Supplementary Services Enable or disable the corresponding supplementary services on the phone. A value of yes indicates enabled; no indicates disabled. Parameter Description Conference Serv Enable/disable Three way conference service. Defaults to yes. Attn Transfer Serv Enable/disable attended-call-transfer service. Defaults to yes. Blind Transfer Serv Enable/disable blind-call-transfer service. Defaults to yes.
A Cisco SPA IP Phone Field Reference Phone Tab Parameter Description Cfwd On No Ans Serv Enable/disable call-forward-on-no-answer service. Defaults to yes. Paging Serv Enable/disable the paging service. Defaults to yes. Call Park Serv Enable/disable the call park service. Defaults to yes. Call Pick Up Serv Enable/disable the call pickup service. Defaults to yes. ACD Login Serv Enable/disable the ACD Login Service, used for call centers. Typically enabled with the parameter.
A Cisco SPA IP Phone Field Reference Phone Tab Ring Tone (Cisco SPA300 Series and Cisco SPA500 Series) Each entry defines a ring tone to be used on the phone, with an ID between 1 and 12. The ID can be used in a DirEntry to indicate which ring tone to use when the corresponding caller calls. Parameter Description Ring1 Ring tone script for ring 1. Defaults to n=Classic-1;w=3;c=1. Ring2 Ring tone script for ring 2. Defaults to n=Classic-2;w=3;c=2. Ring3 Ring tone script for ring 3.
A Cisco SPA IP Phone Field Reference Phone Tab In addition to these two ring tones, four user-configurable ring tones were added: Label Value of the w Parameter Warble (Cisco SPA300 Series and Cisco SPA500 Series) w=7 ((Cisco SPA525G or Cisco SPA525G2)) w=file://Warble.raw Low (Cisco SPA300 Series and Cisco SPA500 Series) w=8 ((Cisco SPA525G or Cisco SPA525G2)) w=file://Low.raw Floor (Cisco SPA300 Series and Cisco SPA500 Series) w=9 ((Cisco SPA525G or Cisco SPA525G2)) w=file://Floor.
A Cisco SPA IP Phone Field Reference Phone Tab Audio Input Gain (dB) NOTE Does not apply to the Cisco WIP310. Parameter Description Handset Input Gain The amount of amplification to apply to the audio input signal for the handset. Defaults to zero. Headset Input Gain The amount of amplification to apply to the audio input signal for the headset. Defaults to zero. NOTE Not applicable to the Cisco SPA301 or the Cisco SPA501G.
A Cisco SPA IP Phone Field Reference Phone Tab Parameter Description Headset Additional Input Gain Applies additional input gain to the headset. The maximum value is 9. NOTE Speakerphone Additional Input Gain Does not apply to the Cisco SPA501G. Applies additional input gain to the speakerphone. The maximum value is 9. NOTE Does not apply to the Cisco SPA301 or Cisco SPA501G.
A Cisco SPA IP Phone Field Reference Phone Tab listen: If the phone should listen on the page group. Only the first two groups with listen set to yes will listen to group pages. If the field is not defined, the default value is no, so you must set this field to listen to the group pages. BroadSoft Settings The Cisco SPA300 Series and Cisco SPA500 Series supports the BroadSoft directory feature and synchronization of Do Not Disturb and Call Forward.
A Cisco SPA IP Phone Field Reference Phone Tab Parameter Description Directory UserID BroadSoft User ID of the phone user; for example, johndoe@xdp.broadsoft.com. NOTE Not applicable to the Cisco SPA301 or Cisco SPA501G. Directory Password Alphanumeric password associated with the User ID. NOTE Not applicable to the Cisco SPA301 or Cisco SPA501G.
A Cisco SPA IP Phone Field Reference Phone Tab Parameter Description LDAP Server Enter a fully qualified domain name or IP address of LDAP server, in the following format: nnn.nnn.nnn.nnn LDAP Auth Method Select the authentication method that the LDAP server requires. Choices are: None—No authentication is used between the client and the server. Simple—The client sends its fully-qualified domain name and password to the LDAP server. Might present security issues.
A Cisco SPA IP Phone Field Reference Phone Tab Parameter Description LDAP Last Name Filter This defines the search for surnames [sn], known as last name in some parts of the world. For example, sn:(sn=*$VALUE*). This search allows the provided text to appear anywhere in a name, beginning, middle, or end. LDAP First Name Filter This defines the search for the common name [cn]. For example, cn:(cn=*$VALUE*). This search allows the provided text to appear anywhere in a name, beginning, middle, or end.
A Cisco SPA IP Phone Field Reference Phone Tab Parameter Description LDAP Display Attrs Format of LDAP results display on phone where: • a—Attribute name • cn—Common name • sn—Surname (last name) • telephoneNumber—Phone number • n—Display name For example, n=Phone causes "Phone:" to be displayed in front of the phone number of an LDAP query result when the detail soft button is pressed. • t—type When t=p, that is, t is of type phone number, then the retrieved number can be dialed.
A Cisco SPA IP Phone Field Reference Phone Tab XML Service The Cisco SPA300 Series and Cisco SPA500 Series IP phones support XML services, such as an XML Directory Service or other XML applications. (Not applicable to the Cisco SPA301 or the Cisco SPA501G.) Parameter Description XML Directory Service Name Name of the XML Directory. Displays on the user’s phone as a directory choice. XML Directory Service URL URL where the XML Directory is located.
A Cisco SPA IP Phone Field Reference Phone Tab Programmable Softkeys The Cisco SPA300 Series and Cisco SPA500 Series IP phones (models with display screens) have four softkeys on the screen that, when pressed, perform certain actions. You can customize the softkeys displayed on the phone, and create your own softkeys for speed dials or XML scripts. Customized softkey information is entered in the PSK1 through PSK6 fields. (See Customizing Phone Softkeys for more information.
A Cisco SPA IP Phone Field Reference Ext Tab Parameter Description Shared Active Key List Softkeys that display when a call is active on a shared line. (Cisco SPA525G or Cisco SPA525G2 only) Shared Held Key List Softkeys that display when a call is on hold on a shared line. (Cisco SPA525G or Cisco SPA525G2 only) PSK1 through PSK16 Programmable softkey fields. Enter a string in these fields to configure softkeys that display on the phone screen.
A Cisco SPA IP Phone Field Reference Ext Tab Share Line Appearance Parameter Description Share Ext Indicates whether this extension is to be shared with other Cisco SPA IP phones or private. If the extension is not shared, then a call appearance assigned to this extension is not shared, regardless the setting of for that call appearance.
A Cisco SPA IP Phone Field Reference Ext Tab NAT Settings Parameter Description NAT Mapping Enable To use externally mapped IP addresses and SIP/ RTP ports in SIP messages, select yes. Otherwise, select no. Defaults to no. NAT Keep Alive Enable To send the configured NAT keep alive message periodically, select yes. Otherwise, select no. Defaults to no. NAT Keep Alive Msg Enter the keep alive message that should be sent periodically to maintain the current NAT mapping.
A Cisco SPA IP Phone Field Reference Ext Tab Network Settings Parameter Description SIP TOS/DiffServ Value TOS/DiffServ field value in UDP IP packets carrying a SIP message. Defaults to 0x68. SIP CoS Value CoS value for SIP messages. Defaults to 3. RTP TOS/DiffServ Value ToS/DiffServ field value in UDP IP packets carrying RTP data. Defaults to 0xb8. RTP CoS Value CoS value for RTP data. Defaults to 6. Network Jitter Level Determines how jitter buffer size is adjusted by the Cisco SPA9000.
A Cisco SPA IP Phone Field Reference Ext Tab SIP Settings Parameter Description SIP Transport Select from UDP, TCP, or TLS. Defaults to UDP. SIP Port Port number of the SIP message listening and transmission port. Defaults to 5060. SIP 100REL Enable To enable the support of 100REL SIP extension for reliable transmission of provisional responses (18x) and use of PRACK requests, select yes. Otherwise, select no. Defaults to no. EXT SIP Port The external SIP port number.
A Cisco SPA IP Phone Field Reference Ext Tab Parameter Description Refer-To Target Contact To contact the refer-to target, select yes. Otherwise, select no. Referee Bye Delay For the Referee Bye Delay, enter the appropriate period of time in seconds. Defaults to no. Defaults to 0. SIP Debug Option SIP messages are received at or sent from the proxy listen port. This feature controls which SIP messages to log. Choices are as follows: none—No logging.
A Cisco SPA IP Phone Field Reference Ext Tab Parameter Description Refer Target Bye Delay For the Refer Target Bye Delay, enter the appropriate period of time in seconds. Defaults to 0. Sticky 183 If this feature is enabled, the IP telephony ignores further 180 SIP responses after receiving the first 183 SIP response for an outbound INVITE. To enable this feature, select yes. Otherwise, select no. Defaults to no.
A Cisco SPA IP Phone Field Reference Ext Tab Parameter Description Voice Quality Report Address For configuration of a SIP event package, SIP PUBLISH, that enables the collection and reporting of metrics that measure the quality for VoIP sessions. Voice call quality information derived from RTCP-XR and call information from SIP is conveyed from a User Agent in a session to the third party in SIP PUBLISH method. To configure, first configure RTCP-XR (see RTP Parameters). Configure the RTCP Tx Interval.
A Cisco SPA IP Phone Field Reference Ext Tab Call Feature Settings Parameter Description Blind Attn-Xfer Enable Enables the IP phone to perform an attended transfer operation by ending the current call leg and performing a blind transfer of the other call leg. If this feature is disabled, the IP phone performs an attended transfer operation by referring the other call leg to the current call leg while maintaining both call legs. To use this feature, select yes. Otherwise, select no. Defaults to no.
A Cisco SPA IP Phone Field Reference Ext Tab Parameter Description Default Ring Type of ring heard. This corresponds to the Ring Tone on the Phone tab. Choose from No Ring, 1 through 10, User 1, or User 2. Defaults to 1. Auth Page Realm Identifies the Realm part of the Auth that is accepted when the Auth Page parameter is set to yes. This parameter accepts alphanumeric characters. Defaults to blank.
A Cisco SPA IP Phone Field Reference Ext Tab Parameter Description CFWD Notifier Typically, this field is configured with the SIP proxy information. User ID with Domain (Cisco SPA300 Series) When this field is set to yes, the IP phone will show the Caller ID followed by domain name, and the domain name is also shown in the received calls list. This parameter is used when calls are made between different branches of the same phone system. For example, if user John@domain1.
A Cisco SPA IP Phone Field Reference Ext Tab Proxy and Registration Parameter Description Proxy SIP proxy server and port number set by the Service Provider for all outbound requests. For example: 192.168.2.100:6060. Outbound Proxy SIP Outbound Proxy Server where all outbound requests are sent as the first hop. Use Outbound Proxy Enables an outbound proxy (for example, 172.20.2.1:5060—port is optional) or a domain name such as sip.server.com as long as this name is a fullyqualified domain name.
A Cisco SPA IP Phone Field Reference Ext Tab Parameter Description Use OB Proxy In Dialog Whether to force SIP requests to be sent to the outbound proxy within a dialog. Ignored if
A Cisco SPA IP Phone Field Reference Ext Tab Parameter Description DNS SRV Auto Prefix If enabled, the phone will automatically prepend the Proxy or Outbound Proxy name with _sip._udp when performing a DNS SRV lookup on that name. Defaults to no. Proxy Fallback Intvl This parameter sets the delay (sec) after which the phone will retry from the highest priority proxy (or outbound proxy) servers after it has failed over to a lower priority server.
A Cisco SPA IP Phone Field Reference Ext Tab Subscriber Information Parameter Description Display Name Display name for caller ID. User ID Extension number for this line. Password Password for this line. Defaults to blank. Use Auth ID To use the authentication ID and password for SIP authentication, select yes. Otherwise, select no to use the user ID and password. Defaults to no. Auth ID Authentication ID for SIP authentication. Defaults to blank.
A Cisco SPA IP Phone Field Reference Ext Tab Audio Configuration A codec resource is considered as allocated if it has been included in the SDP codec list of an active call, even though it eventually might not be the one chosen for the connection. So, if the G.729a codec is enabled and included in the codec list, that resource is tied up until the end of the call whether or not the call actually uses G.729a. If the G.729a resource is already allocated and since only one G.
A Cisco SPA IP Phone Field Reference Ext Tab Parameter Description Third Preferred Codec The third preferred codec when the preferred codec and second preferred codec cannot be used. If Use Pref Codec Only is enabled (set to yes), this parameter is not used. Defaults to Unspecified. G729a Enable To enable the use of the G.729a codec at 8 kbps, select yes. Otherwise, select no. Defaults to yes. G722 Enable Enables use of the G.722 codec. Defaults to yes.
A Cisco SPA IP Phone Field Reference Ext Tab Parameter Description G726-32 Enable To enable the use of the G.726 codec at 32 kbps, select yes. Otherwise, select no. Defaults to yes. G726-40 Enable To enable the use of the G.726 codec at 40 kbps, select yes. Otherwise, select no. Defaults to yes. NOTE Not applicable to the Cisco SPA525G or Cisco SPA525G2.
A Cisco SPA IP Phone Field Reference Ext Tab Parameter Description DTMF Tx Volume for AVT Packet Allows you to manually configure the AVT Tx volume. The value of this parameter is inserted into the volume field of the payload in the AVT packet. Values are based on the AVT specification as described in RFC 2833, RTP Payload for DTMF Digits, Telephony Tones and Telephony Signals.
Cisco SPA IP Phone Field Reference Ext Tab A A codec resource is considered allocated if it has been included in the SDP codec list of an active call, even though it eventually might not be chosen for the connection. If the G.729a codec is enabled and included in the codec list, that resource is tied up until the end of the call whether or not the call actually uses G.729a. If the G729a resource is already allocated (and since only one G.
A Cisco SPA IP Phone Field Reference Ext Tab Parameter Description Dial Plan Dial plan script for this line. The default is (<9:>xx.) (*xx|[3469]11|0|00|[29]xxxxxx|1xxx[29]xxxxxxS0|xxxxxxxxxxxx.) The dial plan syntax is expanded in the Cisco SPA IP phones to allow the designation of three parameters to be used with a specific gateway: • uid— authentication user-id • pwd—authentication password • nat— if this parameter is present, use NAT mapping Each parameter is separated by a semi-colon (;).
A Cisco SPA IP Phone Field Reference User Tab User Tab This section describes the fields for the User tab. Call Forward Parameter Description Cfwd All Dest Enter the extensions to forward calls to. Cfwd Busy Dest Enter the extensions to forward calls to when the line is busy. Defaults to voice mail. Cfwd No Ans Dest Enter the extension to forward calls to when the call is not answered. Defaults to voice mail.
A Cisco SPA IP Phone Field Reference User Tab Supplementary Services The Cisco SPA9000 provides native support of a large set of enhanced or supplementary services. All of these services are optional. A supplementary service should be disabled if the user has not subscribed to it or the service provider intends to support similar service by using other means. Most supplementary service parameters are listed in Supplementary Services.
A Cisco SPA IP Phone Field Reference User Tab Handset Version Change the handset version manually. Auto—Phone automatically sets the handset version based on the hardware version and model. (Default) Original—Handset set to Version 2 and below. V3—Handset set to Version 3. Deep Bass Sets a standard tone or an enhanced bass tone. Bluetooth Volume Volume of the Bluetooth device. NOTE only.
A Cisco SPA IP Phone Field Reference User Tab Screen (Cisco SPA525G or Cisco SPA525G2) Parameter Description Screen Saver Enable Enables a screen saver on the IP phone screen. When the phone is idle for a specified time, it enters screen saver mode. (Users can set up screen savers directly using phone Setup button.) Any button press or on/off hook event triggers the phone to return to its normal mode. (The screen shows “Press any key to unlock your phone.
A Cisco SPA IP Phone Field Reference User Tab Parameter Description Text Logo Text logo to display when the phone boots up. A service provider, for example, can enter logo text as follows: • Up to 2 lines of text • Each line must be fewer than 32 characters • Insert a new line character (\n) between lines • Insert escape code %0a For example, “Super\n%0aTelecom” will display: Super Telecom For more information, see the “Configuring Phone Information and Display Settings” section on page 48.
A Cisco SPA IP Phone Field Reference Attendant Console Tab (Cisco SPA500 Series) Parameter Description LCD Contrast Enter a number value from 1 to 30. The higher the number, the greater the contrast on the IP phone screen. Back Light Enable Select yes to enable the IP phone screen back light. Back Light Timer (sec) Enter the number of seconds before the back light should turn off.
A Cisco SPA IP Phone Field Reference Attendant Console Tab (Cisco SPA500 Series) Parameter Description Test Mode Enable Enables or disables test mode. When test mode is enabled, the LEDs are turned on when keys are pressed, going from off to green to red, and back to off. In test mode, when all the buttons on the Cisco Attendant Console are returned to off, all the keys become orange. The IP phone must be rebooted after the test is completed.
A Cisco SPA IP Phone Field Reference Attendant Console Status Attendant Key LED Patterns Parameter Description Parking Lot Idle LED These parameters are used to define the LED pattern when the extension is in the parked state. By default, when there is a call parked on the monitored line (parking lot busy), the phone line LED is in a very slow red blinking state (150ms on, 150ms off).
A Cisco SPA IP Phone Field Reference Attendant Console Status Parameter Description Unit Enable Indicates that the Cisco Attendant Console is enabled or disabled. Subscribe Expires When the current subscription expires. After the subscription expires, the Cisco Attendant Console automatically requests a new subscription. HW Version Version of the hardware. Unit Online Indicates that the Cisco Attendant Console is powered on and connected.
A Cisco SPA IP Phone Field Reference Cisco SPA525G or Cisco SPA525G2-Specific Tabs Cisco SPA525G or Cisco SPA525G2-Specific Tabs The tabs described in this section appear on the Cisco SPA525G or Cisco SPA525G2. Wi-Fi Enable or disable the Wireless-G service on the phone from this tab. Parameter Description Wireless Enable Click on to enable the wireless controller. Wi-Fi Device Choose the method of wireless setup: • Wi-Fi Profile—Create a wireless profile by manually entering the information.
A Cisco SPA IP Phone Field Reference Cisco SPA525G or Cisco SPA525G2-Specific Tabs Parameter Description Bluetooth Mode (Cisco SPA525G2 only) Shows the method of Bluetooth connection chosen: • Phone—Pairs with a Bluetooth headset only. • Handsfree—Operates as a handsfree device with a Bluetooth-enabled mobile phone. • Both—Uses a Bluetooth headset, or operates with a Bluetooth-enabled mobile phone (see Configuring Bluetooth (Cisco SPA525G or Cisco SPA525G2 only).
Cisco SPA IP Phone Field Reference Cisco SPA525G or Cisco SPA525G2-Specific Tabs A Personal Address Book Address book for the phone. For more information, see the respective Cisco Small Business IP Phone User Guide. Call History Displays the call history for the phone. To change the information displayed, select the type of call history from the drop-down list: • All Calls • Received Calls • Placed Calls • Missed Calls Speed Dials See Speed Dial.
B Where to Go From Here Cisco provides a wide range of resources to help you and your customer obtain the full benefits of the Cisco SPA IP phone. Support Cisco Small Business Support Community www.cisco.com/go/smallbizsupport Cisco Small Business Support and Resources www.cisco.com/go/smallbizhelp Phone Support Contacts www.cisco.com/en/US/support/ tsd_cisco_small_business _support_center_contacts.html Cisco Small Business Firmware Downloads www.cisco.com/cisco/web/download/ index.
B Where to Go From Here Cisco Small Business Cisco Partner Central for Small Business (Partner Login Required) www.cisco.com/web/partners/sell/smb Cisco Small Business Home www.cisco.com/smb NOTE For older Cisco IP phone models, such as the Cisco SPA9XX, see the Cisco SPA9XX Phone Administration Guide on cisco.com. This guide covers only the Cisco SPA300 Series IP phones, Cisco SPA500 Series IP phones, and the Cisco Cisco WIP310.
Document revised September 2012 Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R) Copyright © 2009-2012 Cisco Systems, Inc. All rights reserved.
