User guide

Chapter 10 Troubleshooting
User Log
SCE 1000 2xGBE Release 2.0.10 User Guide
10-14 OL-7117-02
User Log
The following table describes the possible causes of user log problems.
Table 10-6 User Log
Symptom How to look for the
specific cause
Possible Cause Resolution
User log files are
empty
CLI commands:
• more user-log
The presented log is
empty.
Check logger device
User-File-Log
configuration.
CLI command
• Show logger
device User-
File-Log status
• The device might be
disabled
• Verify that the
device is enabled
User log files contain
very little, or only
very recent
information.
CLI commands:
• more user-log
There are less messages
in the user log than
expected.
• Show logger
device User-
File-Log
The device User-
File-Log size of the
device might be too small
causing it to recycle and
to delete older messages
• Set the max-
file-size to
a reasonable size
(default and
recommended
size is 1MB)
CLI command
• logger
device User-
File-Log
max-file-
size 100000
User log files are
empty (or no new
messages are added)
while device
configuration is
correct
CLI commands:
• more user-log
The presented log is
empty or there are very
few messages.
• Show logger
device User-
File-Log
Logger service might be
disabled. To check logger
service configuration use
CLI show version.
Look for the Logger
status in the printout.
• If logger status is
disabled, contact
customer support
New user log
messages are not
added to the log when
expected to
CLI commands:
more user-log
• /tffs0/ device is
full. New messages
cannot be added to the
log files.
• Use dir command to
check device free space
• Delete old or
unnecessary files
from the SCE
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