User guide

Chapter 10 Troubleshooting
RDR Reports
SCE 1000 2xGBE Release 2.0.10 User Guide
OL-7117-02 10-9
Symptom How to look for the
specific cause
Possible Cause Resolution
No RDR
reports
• Traffic configuration or
connection problems
RDR reports
are not
generated due
to traffic
problems
If all previous options were
correctly functioning /
configured , check if traffic
reaches the SCE 1000.
CLI commands:
• show interface
GigabitEthernet
0/# counters
Check printout of this
command for: “In good
unicast packet”. This
counter should be constantly
incrementing in both ports.
• show interface
GigabitEthernet
0/#
Traffic connection may be
cutoff at the SCE Platform or
at its peers
GigabitEthernet interfaces
auto-negotiation may be
incorrectly configured.
• Check GBE interface
link LEDs.
• Check auto-negotiation
configuration in the
SCE Platform and its
peers.
• Check / reconnect the
cable to the GBE port
• Check / replace the
cable
RDR reports
are not
generated due
to traffic
problems
GBE interface link LED is
continuous green (OK).
GBE interfaces Rx LEDS
are not flashing (no traffic).
No traffic is being transmitted
to the SCE Platform from its
peer
Check traffic flow
going out of the peer
(network element
connected directly to
the SCE Platform)
Missing RDR
reports or
reports are not
generated as
expected
Subscriber side and
Network side ports on the
SCE Platform are
oppositely connected
.
• Check the GBE
interfaces connection.
Refer to Connecting the
Line Ports to the Network
(on page 4-48)