Setup guide

AT&TSynapseSetupGuide
14
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ConfidentialnexVortex,Inc.
SIPGatewayisnotworking.
Cause Action
NopowertotheGateway. CheckthefrontpanelLEDsontheGateway:
MakesurethePowerLEDison.Ifnot,connectpowerto
theGateway.
MakesurethattheSYN/ACTandREGISTRATIONLEDs
arebothonsolidGREEN.
IncorrectSIPaccountsettings. MakesureyourSIPaccountsettingsaresetasperyour
SIPserviceprovider’srequirements.
Networkconnectionproblems. MakesuretheSIPGatewayissynchronizedtothe
system.ChecktheWebUIDetailedSystemInformation
page.
MakesureyouhaveareliableInternetconnectionfor
theSIPGateway.
MakesuretheSIPserviceisnotdown.

CallsontheSIPGatewayterminateunexpectedly.
Cause Action
IssueswithSIPaccountsettings. MakesurethatyourSIPaccountisregistered.The
REGISTRATIONLEDontheSIPGatewayfrontpanel
shouldbesolidGREENandtheRegistrationStatuson
theWebUISIPAccountSettingsshouldshowRegistered.
OntheWebUISIPAccountSettingspage,ensureStatic
Registrationisnotselected.
IncorrectSIPaccountsettings. MakesureyourSIPaccountsettingsaresetasperyour
SIPserviceprovider’srequirements.
Networkconnectionproblems. MakesuretheSIPGatewayissynchronizedtothesystem.
ChecktheWebUIDetailedSystemInformationpage.
MakesureyouhaveareliableInternetconnectionfor
theSIPGateway.
Tryportforwardingontherouter,theportspecifiedfor
theSIPServertotheSIPGatewayLANaddress.
Makesureth
eSIPserviceisnotdown.