Setup guide

AT&TSynapseSetupGuide
13
510SPRINGSTREET|HERNDONVA20170|+1855.639.8888
ConfidentialnexVortex,Inc.
2. IntheDeviceLoglist,selectthedesireddeviceandclickSaveDeviceLog.Ittakesaminuteforthe
filetogenerate.
3. Whenthefileiscomplete,savethefileonyourcomputer.
Afterthedownloadiscompleteyoushouldprovidethefiletotheinstallerorcustomerservice.
GeneralTroubleshootingTopics
Generalproblemswithsetup,registrationandcalls.
Cause Action
Causescanvary,butseveralissuescanbe
correctedbyrestartingtherouterandthe
Gateway.
1. DisconnecttheSIPGatewayfromthenetworkby
unpluggingthecablefromtheGatewayLANport.
2. PowercycletherouterandtheSIPGateway.
3. ReconnecttheLANcabletotheSIPGateway.

SIPGatewayREGLEDisREDorSIPRegistrationstatusontheWebUIisUnknown.
Cause Action
IncorrectSIPaccountsettings. MakesureyourSIPAccountsettingsaresetasperyour
SIPserviceprovider’srequirements.
OntheWebUISIPAccountSettingspage,ensureStatic
Registrationisnotselected.
Networkconnectionproblems. MakesureyouhaveareliableInternetconnectionfor
theSIPGateway.
MakesuretheSIPserviceisnotdown.
