Setup guide

AT&TSynapseSetupGuide

4. ChargeupyouraccountbyclickingtheCHARGEUPbuttononthetoprightofthescreen.nexVortex

isaprepayserviceandonceapositivebalanceisonyouraccountitwillbeplacedinthe‘Active’

stateandyoucanmakeandreceivecalls.

Troubleshooting

Note:Forcustomerservice,repair,replacement,orwarrantyserviceforSynapseproducts,visit

www.telephones.att.com/smborcall1(888)916‐2007.InCanadadial1(888)883‐2474.

DeviceLog

Ifyouhavetroublewithyoursystemandyourequirecustomerservice,theymayneedthedevicelogfor

troubleshootingpurposes.YoucangenerateadevicelogontheDeviceLogpage.

Youcanalsoconfigureadevicelogpriortogeneratingthelog.YourSynapseProductSupportspecialist

maywanttoseespecifici

nformationinthedevicelog.Ifso,youmustconfigurethedevicelogusinga

configurationfilethatyourSynapsesupportpersonprovides.

ToconfiguretheDeviceLog:

1. Inthenavigationmenuatleft,clickDeviceManagement,thenDeviceLog.

2. IntheDeviceLoglist,selectthedesire

ddevice.

3. UnderConfigureDeviceLog,clickBrowse...andselecttheDeviceLogConfigurationfile.



4. ClickConfigureDeviceLog.Afterconfigurationiscomplete,youcanproceedwithgeneratingthe

DeviceLog,asdescribedbelow.

TogeneratetheDeviceLog:

1. Inthenavigationmenuatleft,clickDeviceManagement,thenDeviceLog.TheDeviceLogpage

appears.



510SPRINGSTREET|HERNDONVA20170|+1855.639.8888

ConfidentialnexVortex,Inc.