nexVortex Setup Guide AT&T SYNAPSE May 2012 510 SPRING STREET | HERNDON VA 20170 | +1 855.639.
AT&T Synapse Setup Guide Introduction This document is intended only for nexVortex customers and resellers as an aid to setting up the Synapse Small & Medium Business Phone System from AT&T to connect to the nexVortex Business Grade SIP Trunking Service. Related Synapse documents include: Synapse Installation Guide i17 or later Synapse Administrator’s Guide i15 or later You can view and download these documents from www.telephones.att.com/synapseguides.
AT&T Synapse Setup Guide System and Network Components Required for SIP Trunking Service The necessary components and setup for Synapse using NexVortex SIP Trunking are shown in Figure 1. All Synapse Desksets and Gateways must be running the same software versions (2.2.0 or later). Figure 1 Synapse with SIP Trunking General network requirements Router To provide NAT traversal, use a SIP ALG (Application Gateway Layer)‐capable router.
AT&T Synapse Setup Guide Configuration This section describes how to configure the SIP Gateway Account Settings to support nexVortex SIP Trunking. Software Version Compatibility Synapse systems with software versions 2.2.0 and later support the features described in this guide. All Gateways and Desksets must have the same software versions installed. To determine the software version of the SB67070 SIP Gateway from the device front panel, press SELECT, SELECT, and then DOWN.
AT&T Synapse Setup Guide To update device software, see “Updating Devices” in the Synapse Administrator’s Guide, available at www.telephones.att.com/synapseguides. Logging In to Synapse as Administrator The Synapse WebUI allows you to configure the SIP Gateway for nexVortex SIP Trunking. To access the Synapse WebUI and log in: 1. Connect your computer to the same IP subnet as the Synapse system, or ensure that devices on different subnets are able to communicate.
AT&T Synapse Setup Guide 6. Enter your login credentials. If logging in for the first time, enter admin in the Login Name field and 12345 in the Password field, then click Login. You can change your Admin ID and password once you are logged in. 7. Click topics from the navigation list on the left side of the WebUI to see them. For your security, the WebUI times out after being idle for 10 minutes, after which you must log in again. Configuring the SIP Gateway To configure SIP Account Settings: 1.
AT&T Synapse Setup Guide Figure 2 nexVortex SIP Account Settings 2. Set the Account Type as SIP Trunking. 3. Select Create New Account, or select an account to edit. If you have already created an account, a Delete Account button appears on the page. Clicking Delete Account deletes the account and loads an empty account page. 4. Enter the rest of the SIP Account Settings. Refer to the example shown in Figure 2 for the location of each setting. 7 510 SPRING STREET | HERNDON VA 20170 | +1 855.639.
AT&T Synapse Setup Guide Basic Settings Menu Item Description Recommended setting Account Enabled Enables or Disables the account. You must enable the account before it can be used. Disabling the account does not erase the settings associated with the account. Enabled Account Name The SIP account name appears on the Dial Plan Settings page and the Trunk Reservation page. As desired Max Calls Enter the number of simultaneous call sessions you purchased. The maximum value is 16.
AT&T Synapse Setup Guide Codec Configuration Menu Item Description Recommended setting Disabled Codecs The SIP Gateway uses the audio codecs in the order they are listed on a per call basis. You can choose codecs based on the speed versus audio performance required. G.711a Enabled Codecs G.711u, G.729 5. Click Apply to save your changes. The SIP Gateway Registration LED should turn green when the SIP Gateway has successfully registered to nexVortex SIP Trunking.
AT&T Synapse Setup Guide 2. Set the Default Routing Priority. Ensure that the nexVortex SIP Trunking Account that you configured is included in the priority list. You can: exclude a trunk by selecting it, then clicking < Remove. You may want to exclude a trunk if it is being used for a fax line or a door phone line, for example. move a trunk up or down the priority list by selecting it, then clicking or . 3. Set the Call Log/Messages Prefix according to your Dialing Rules.
AT&T Synapse Setup Guide 6. Click Apply to save these settings. Configuring the nexVortex Service After ordering your nexVortex service and configuring the Synapse system, you must configure number routing in your nexVortex account. 1. From the nexVortex Account Setup email, obtain the ‘WEBLOGIN UserName’ and log in to your nexVortex account at www.nexvortex.com. 2. If you have a static IP address: Click Settings on the left‐hand side and then select Number Routing.
AT&T Synapse Setup Guide 4. Charge up your account by clicking the CHARGEUP button on the top right of the screen. nexVortex is a prepay service and once a positive balance is on your account it will be placed in the ‘Active’ state and you can make and receive calls. Troubleshooting Note: For customer service, repair, replacement, or warranty service for Synapse products, visit www.telephones.att.com/smb or call 1 (888) 916‐2007. In Canada dial 1 (888) 883‐2474.
AT&T Synapse Setup Guide 2. In the Device Log list, select the desired device and click Save Device Log. It takes a minute for the file to generate. 3. When the file is complete, save the file on your computer. After the download is complete you should provide the file to the installer or customer service. General Troubleshooting Topics General problems with setup, registration and calls. Cause Action Causes can vary, but several issues can be corrected by restarting the router and the Gateway. 1.
AT&T Synapse Setup Guide SIP Gateway is not working. Cause Action No power to the Gateway. Check the front panel LEDs on the Gateway: Make sure the Power LED is on. If not, connect power to the Gateway. Make sure that the SYN/ACT and REGISTRATION LEDs are both on solid GREEN. Incorrect SIP account settings. Make sure your SIP account settings are set as per your SIP service provider’s requirements. Network connection problems. Make sure the SIP Gateway is synchronized to the system.
AT&T Synapse Setup Guide Calls on the SIP Gateway have intermittent audio. Cause Action Too many simultaneous calls approaching or exceeding available network bandwidth. Enable G.729 codec, or give G.729 priority over G.711. Increase network bandwidth to allow for the maximum number of simultaneous calls you have purchased. Calls on the SIP Gateway have one‐way audio. Cause Action Incorrect LAN configuration. Check your LAN configuration for the Gateway. We recommend using the IP subnet 192.x.x.x.
