Specifications

Chapter Introduction
iv
Product Warranty Information
Rewards
Depending on the level of competencies and capabilities, rewards available to your
company include Access to the Cisco Brand, Communications, Discounts and Promotions,
Free and/or Discounted Training, and Channel Incentive Programs.
For More Information
See the Cisco Channel Partner Program web site at http://www.cisco.com/go/partner
Product Warranty Information
All Cisco hardware and software products are covered for a minimum of 90 days. Some
products have a longer or more appropriate coverage. All Cisco warranties apply to the
Customer or Original Owner (the individual who purchased the product for their own use)
also referred to as the End User.
For More Information
See the Web site: http://www.cisco.com/en/US/products/prod_warranties_listing.html
Warranty
1
1. “vv” and “rr” suffixes of the warranty document numbers represent the revision and version numbers respectively.
Entitlements Description
Cisco Standard 90-day
Hardware Warranty, Software
Warranty and License
Agreement (78-5235-vvrr)
• Advance Replacement shipping within 10 business days from RMA Request Date within 90 Days of original
shipment from Cisco or from Cisco Reseller
• 90-Day Assurance that the SW Media is defect-free and the SW conforms to its published specifications
• Guest Access to Cisco Connection Online (CCO)
90-Day Limited Hardware
Warranty(78-5236-vvrr)
• Advance Replacement shipping within 10 business days from RMA Request Date within 90 Days of original
shipment from Cisco or from Cisco Reseller
• 90-Day Assurance that the SW Media is defect-free and the SW conforms to its published specifications
• Guest Access to Cisco Connection Online (CCO)
One-Year Limited Hardware
Warranty (78-10747-vvrr)
• Advance Replacement shipping within 10 business days from RMA Request Date within One Year of original
shipment from Cisco or from Cisco Reseller
• 90-Day Assurance that the SW Media is defect-free and the SW conforms to its published specifications
• Guest Access to Cisco Connection Online (CCO)
Limited Lifetime Hardware
Warranty (78-6310-vvrr)
• Advance Replacement shipping within 10 business days from RMA Request Date during supported life of the
product, starting original ship date from Cisco or Cisco reseller. (Fan and power supply warranty limited to
5 years from ship-date)
• 90-Day Assurance that the SW Media is defect-free and the SW conforms to its published specifications
• Guest Access to Cisco Connection Online (CCO)
End-User Software License
Agreement and Software
Warranty (78-3621-vvrr)
• 90-Day Assurance that the SW Media is defect-free and the SW conforms to its published specifications
• End User License Agreement terms
• Guest Access to Cisco Connection Online (CCO)
5-Years Limited Hardware and
1-Year Limited Software
Warranty (78-13712-vvrr)
• Replacement shipping within 15 business days from RTF Date within 5 Years from the original ship date from
Cisco or Cisco reseller
• One-Year Assurance that the SW Media is defect-free and the SW conforms to its published specifications
• Guest Access to Cisco Connection Online (CCO)
5-Years Limited Hardware and
5-Year Limited Software
Warranty
2
(78-13712-vvrr)
2. The Cisco Limited 5-Year Hardware and 5-Year Software Warranty is available only to qualified World Wide Service
Providers which Cisco defines as owners and operators of the world’s collection of voice-oriented Public Switched
Telephone Networks (PSTNs)
• Replacement shipping within 15 business days from RTF Date within 5 Years from the original ship date from
Cisco or Cisco reseller
• Five-Year Assurance that the SW Media is defect-free and the SW conforms to its published specifications
• Guest Access to Cisco Connection Online (CCO)