Specifications

Chapter 9 IOS® Software and Network Management
9-18
CiscoWorks Manager IP Telephony Environment Monitor
Optional Drop-In Modules
Fault History Manager
Fault History is an optional drop-in module (downloadable from Cisco.com Software
Center) that provides a web-based tool to access historical fault and alert data from a
database. The user has several filtering options that can facilitate the search for specific
information.
IP Phone Information Utility
The IP Phone Information Utility is an optional drop-in module (downloadable from
Cisco.com Software Center) that provides a web-based tool to show detailed information
about individual IP telephone. The operator can access the IP phone information by using
its extension number, IP address, and/or MAC address. This utility bases its information on
the devices created in VHM.
IP Phone Help Desk Utility
The IP Phone Help Desk Utility is an optional applet (downloadable from Cisco.com
Software Center) that provides a MS Windows 2000 desktop tool to show summary
information about individual IP telephone. The help desk operator can access the IP phone
information by using its extension number (or can configure the application to search by IP
or MAC addresses). This utility requires a connection to an ITEM server running VHM with
the IP Phone Information Utility installed.
Gateway Statistics Utility
When available, the Gateway Statistics Utility is an optional drop-in module (downloadable
from Cisco.com Software Center) that provides a web-based tool to collect performance and
behavior statistics about CCM-controlled IP telephony gateways. This statistical
information can be subsequently exported for processing by reporting packages for capacity
planning and trending information.
Specifications
Selected Part Numbers and Ordering Information
For More Information
See the CiscoWorks IP Telephony Environment Monitor Web site at:
http://www.cisco.com/go/cwvoip
Feature CiscoWorks IP Telephony Environment Manager
Server
Hardware: IBM PC-compatible with 1 GHz or higher Pentium IV processor; UNIX (If DFM is on Unix platform; Sun
UltraSPARCIII (Sun Blade 1000 Workstation or Sun Fire 280R Workgroup Server); (Dual processor system
required for hosting multiple management solutions)
Software: Windows 2000 Server or Professional Edition with Service Pack 2; Solaris 2.8
Client
Hardware: IBM PC-compatible computer with 300 MHz or higher Pentium processor; Windows NT 4
(Workstation & Server) with Service Pack 6a, Win 98 or Windows 2000 Professional & Server with Service Pack 2
Browser: Windows 98/NT/2000: Netscape v4.77, 4.78, 4.79; Windows 98/NT/2000: Internet Explorer v5.5 with
Service Pack 2, 6.0
CiscoWorks IP Telephony Environment Monitor
CWITEM-2.0-WIN-K9 CiscoWorks IP Telephony Environment Monitor 2.0 (Windows) for new customer installations; includes IP
Telephony Monitor (ITM); this suite is intended for enterprise customers
CWITEM-2.0-ADD-K9 CiscoWorks IP Telephony Environment Monitor 2.0 (Windows) Add-On Kit for existing LMS 2.X customers;
includes IP Telephony Monitor (ITM); this suite is intended for enterprise customers
CWITEM-2.0-UP-K9 Upgrade kit for existing IP Telephony Environment Monitor customers; includes IP Telephony Monitor (ITM).
This suite is intended for the Enterprise customers
CWITEM-2.0-MV-K9 CiscoWorks IP Telephony Environment Monitor Multi-View 2.0 (Windows) for new customer installations;
includes IP Telephony Monitor (ITM) Multi-View; this suite is intended for service provider customers