Specifications

Chapter 9 IOS® Software and Network Management
9-17
CiscoWorks Manager IP Telephony Environment Monitor
CiscoWorks Manager IP Telephony Environment Monitor
CiscoWorks IP Telephony Monitor (ITEM) is a suite of applications and tools that facilitate
effective management of Cisco-based IP telephony implementations. ITEM is designed to
manage AVVID and IOS-based telephony environments with specialized tools and
processes appropriate to both large and small installations. ITEM consists of a product
bundle as well as several optional components that can be downloaded from the Cisco
Systems, Inc. website. CiscoWorks ITEM provides information and tools in three areas to
instill high confidence that Cisco-based IP telephony environments are performing as
expected.
CiscoWorks ITEM provides several tools that enable Operations and Help-desk personnel
respond to customer issues and to maintain surveillance on the introduction and movement
of IP telephones in their environment. These optional tools increase the awareness and
accountability for telephony resources and can play an important role in enterprise security
programs yet are simple to install and use.
CiscoWorks ITEM also provides tools for Operations and Administrative personnel to
monitor and manage telephony resources requiring financial expenditures. These tools, part
of an ongoing program to capture and record capacity management data, can be used in
conjunction with HP OpenView Performance Insight: Cisco IP Telephony Statistics Report
Pack to produce meaningful utilization and capacity reports.
When to Sell
Key Features
The IP Telephony Monitor (ITM) is the primary application of the ITEM bundle. ITM tracks
the health of IP telephony environments by proactively monitoring Cisco voice elements in
the network to alert operations personnel to potential problems and to help minimize IP
telephony service downtime. It supports the health monitoring of AVVID Cisco
CallManager, Cisco AVVID IP telephony applications and platforms, IOS Telephony-based
hardware, the gateways and gatekeepers, and in-line power switches. Main features of ITM
are:
•
Problem-focused fault analysis
• Synthetic traffic generation and monitoring
• Real-time Alerts and Activities Display
• Integration with CiscoWorks desktop
• Integration with enterprise management systems
• Support for Layer 2 and Layer 3 network devices
• Support of AVVID and IOS-based IP telephony applications and services
• Incremental device support
Sell This Product When a Customer Needs These Features
CiscoWorks IP Telephony
Environment Monitor
• Network managers who need to effectively manage their converged networks while maintaining high
confidence that their IP telephony environments are performing as expected
• Network Managers who need to use synthetic traffic (replicating key forms of network activity associated
with VoIP and IP telephony) to enable around-the-clock monitoring of key voice elements in the network