Specifications

Chapter 7 Broadband and Dial Access
7-19
DSL Remote Access—Customer Premise Equipment (CPE)
Cisco Cable Diagnostic Manager
Cisco Cable Diagnostic Manager is an automated, web-based tool that enables customer
service representatives (CSRs) to quickly diagnose problems with DOCSIS networks, better
handle subscriber inquiries, and improve the routing of trouble tickets. The tool provides
first-line CSR troubleshooting and support. Cisco Cable Diagnostic Manager enables a
CSR to quickly identify to a customer reporting a problem with their cable modem service
if the problem resides with the cable modem (CM), set top box (STB), hybrid fiber coax
(HFC) cable plant segment, the CMTS, or a provisioning server. The CSR simply enters a
customer identifier such as the customer’s phone number, assigned IP address, or cable
modem media access control (MAC) address to obtain relevant information.
Cisco Cable Diagnostic Manager uses Simple Network Management Protocol (SNMP),
DOCSIS, and Cisco-extension management information bases (MIBs) to retrieve real-time
information from the CMTS and CM or STB. The product uses scripts to poll subscriber and
provisioning information from appropriate databases. Gathered information is presented
using color-coding to help CSRs identify problems at-a-glance. CSRs can then know how
to route problems appropriately.
For More Information
See the Cisco Cable Diagnostic Manager Web site:
http://www.cisco.com/en/US/products/sw/netmgtsw/ps3825/index.html
DSL Remote Access—Customer Premise Equipment (CPE)
Cisco offers the industry’s broadest array of business-class DSL (G.SHDSL and ADSL)
CPE solutions, from Enterprise to branch office, to Small Office/Home Office (SOHO)
applications. Cisco’s CPE solutions offer the choice of key features including Firewall,
VPN, and Voice-over DSL support. And, Cisco’s industry leading IOS-based capabilities
enable QoS, policy management, and standardized set-up and configuration. Cisco CPE
Products include:
• Cisco SOHO Series Ethernet, ADSL over ISDN, ADSL and G.SHDSL Routers (page
1-8)
• Cisco 800 Series Routers (page 1-9)
• ADSL and G.SHDSL WAN Interface Cards (WICs) for 1700, 1800, 2600XM, 2800 and
3800 Series (see Chapter 1: Routing)
Note Refer to Chapter 1: Routing section for easy-to-order xDSL
bundles.