Specifications

4-17
Cisco IP Communicator
Chapter 4 Voice and IP Communications
as a contact arrives, personalizing service and maximizing efficiency. Throughout the
process, carrier-class, distributed fault tolerance from the network to the desktop ensures
uninterrupted operation in the contact center.
Selected Part Numbers and Ordering Information
1
For More Information
See the Cisco ICM Enterprise Edition Web site: http://www.cisco.com/go/icmee
Cisco IP Communicator
Cisco IP Communicator is a software-based application that gives computers the
capabilities and features of Cisco IP phones, providing high-quality voice calls and
connection to company services while on the road, in the office, or from wherever users may
have access to the corporate network. When used remotely, users have access to the same
familiar phone services they have in the office. While registered to the Cisco CallManager
call processing system, Cisco IP Communicator has the features and functionality of a
full-featured Cisco IP Phone including the ability to transfer calls, forward calls, and
conference additional participants to an existing call.
Key Features
• Easy to use—Feature parity with Cisco’s advanced IP phones, IP phone services
support (XML) to deliver company specific applications to the desktop, and
auto-detection of Cisco VPN client
• Premium voice quality—Audio Tuning Wizard for setting audio levels properly,
advanced jitter buffer and packet loss concealment algorithms, and echo suppression
and noise cancellation
• Easy to manage—Unified administration with Cisco IP phones and automatic software
upgrades; system administrators can provision as they would any other Cisco IP Phone
Selected Part Numbers and Ordering Information
For More Information
See the Cisco IP Communicator Web site:
http://www.cisco.com/en/US/products/sw/voicesw/ps5475/index.html
Cisco ICM Enterprise Edition
1
1. This is only a small subset of all parts available via URL listed under “For More Information.” Some parts have restricted
access or are not available through distribution channels.
ICME-BUNDLE Requires the purchase of at least one ACD PG and one ICM Agent license. Functionality included:
Monitor 3rd party ACD (call and agent) activity; Call routing, including pre-routing from a carrier
network and post-routing from an ACD; Historical Database server(s); WebView server and WebView
user connections; Internet Script Editor (ISE) server and ISE user connections; Application, SQL and
ICM-to-ICM Gateways; Redundant deployment of all licensed components; Integrations through the
ICM's CTI interfaces with 3rd party devices that are not intended for agent desktop usage; Connections
to Cisco IVR systems (IP-IVR and ISN) and all related functions an ICM can perform, such as monitoring,
reporting and routing.
Cisco IP Communicator
SW-IPCOMM-E1 Cisco IP Communicator Software
SW-CCM-UL-IPCOMM-E Station User License for Cisco CallManager