Specifications

4-15
Cisco IP IVR
Chapter 4 Voice and IP Communications
Key Features
1
• Browser-based Cisco IPCC Express administration is fully integrated with Cisco
CallManager browser-based administration
• Cradle-to-grave contact call detail records
• Standard screen allows any caller-entered information to be popped to the agent
• Pre-defined or custom historical reports
• Real-time reports within the agent and supervisor desktops
• Full support for agent/supervisor interaction via chat; Ability to pre-define
agent-supervisor messages
• Full IP call queue points and prompt; Collect voice interaction capabilities
• Optional Automatic Speech Recognition (ASR) and Text to Speech (TTS) capabilities
• Support for custom call treatment such as music for calls in queue
Selected Part Numbers and Ordering Information
1
For More Information
See the Cisco IPCC Express Edition Web site: http://www.cisco.com/go/icd
Cisco IP IVR
Cisco IP IVR, an interactive voice response (IVR) solution, provides a feature rich
foundation for the creation of an IP-based Cisco IP IVR that is open and expandable.
Key Features
• Written in Java to provide customer flexibility
• Multimedia (voice/data/Web) IP-empowered application-generation environment
• Support for optional Automated Speech Recognition (ASR) and Text-to-Speech (TTS)
• Support for VoiceXML
• Multiple Language support
• Cisco IP IVR can be located in anywhere the IP network
• Offers web-based activation and administration
• Flows (the IP IVR applications) are stored in an industry standard LDAP directory
• Cisco IP IVR is sold with Cisco CallManager and can be co-resident on the same server
as CallManager or can function on a separate, dedicated media convergence servers
(MCSs) or Cisco-approved customer provided server
• Packages available to scale up to 300 ports
1. Abbreviated list of IPCC Features
Cisco IPCC Express Edition
1
1. This is only a small subset of all parts available via URL listed under “For More Information.” Some parts have restricted
access or are not available through distribution channels.
IPCX-3.Y-STANDARD PCX 3.5 or later 3.Y Standard All-in-One (Servers & SW)
IPCX-3.Y-ENHANCED PCX 3.5 or later 3.Y Enhanced All-in-One (Servers & SW)
IPCX-3.Y-PREMIUM PCX 3.5 or later 3.Y Premium All-in-One (Servers & SW)