Specifications

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Cisco Emergency Responder
Chapter 4 Voice and IP Communications
Cisco Emergency Responder
Cisco Emergency Responder revolutionizes enterprise telephony support for E9-1-1 in
North America, E1-1-2 in Europe, and other emergency telephone services across the globe.
Traditional PBX E9-1-1 implementations in North America support “automatic location
identification” of emergency callers through daily manual database update processes, which
limit the frequency of location updates and increase the likelihood of update errors. The
Cisco Emergency Responder software application works with Cisco CallManager to
automatically track the location of Cisco IP phones in enterprise campuses, route emergency
calls to an appropriate public safety answering point (PSAP), and provide the location of
the caller to the Public Safety Answering Point (PSAP).
Cisco ER performs these functions without requiring tedious manual database updates after
phone moves/adds/changes, which significantly reduces the time, headcount, and costs
associated with traditional PBX E9-1-1 maintenance. While some vendors may automate
location updates, they still require manual PBX configuration changes to trigger the
updates. The Cisco ER solution, when coupled with the automated phone
moves/adds/changes features in Cisco CallManager, is the first in the industry to completely
automates the phone move process while maintaining E9-1-1 and location data integrity.
In addition, Cisco ER can use email/pager messaging, telephone calls, and auto-refreshing
webpage updates to notify on-site security operations personnel and third-party agencies of
emergency calls in progress.
Key Features
• Meets and exceeds traditional E9-1-1 requirements
• Automates all user and phone moves, adds, and changes; Enables users and phones to
move an unlimited number of times per day
• Avoids the expense and burden of daily PS-ALI record uploads
• Avoids daily error-prone documentation and database updates
• Enables quicker and more effective emergency response from onsite personnel and
public agencies
• Provides configuration auditing to facilitate responsible change management and
investigative or legal processes
• Provides call history logs for capacity planning, management of emergency call abuse,
and incident documentation
• Compatible with any emergency number
Specifications
Feature Cisco Emergency Responder
Supported Platform
Cisco Media Convergence Server MCS-7815I-3.0-IPC1, MCS-7825H-3.0-IPC1, MCS-7825I-3.0-IPC1,
MCS-7835H-3.0-IPC1, MCS-7835I-3.0-IPC1, MCS-7845H-3.0-IPC1
System Capacity
A single Cisco Emergency Responder server can (depending on server platform) support 30,000 phones, 120,000
Ethernet switch ports and 10,000 manually entered endpoints such as analog or proprietary phones or H.323
clients. Cisco recommends a second Emergency Responder server to form a fully redundant Cisco Emergency
Responder Group with the same capacity and increased availability compared with a single Cisco Emergency
Responder server. Larger campuses and distributed systems are supported via a network of Cisco Emergency
Responder groups called a Cisco Emergency Responder Cluster.
Configurable Elements
Cisco CallManager
Call routing and digit manipulation to forward user-initiated emergency calls and PSAP return calls to and from
Cisco Emergency Responder as appropriate
Cisco Emergency
Responder
System administration interface-for access to all configuration components or oversight of outsourced vendors
LAN administration interface-for IT LAN group or an outsourced vendor
Emergency Response Location (ERL) administration interface-for IT telecom group or an outsourced vendor