Specifications

Chapter 4 Voice and IP Communications
4-4
Cisco CallManager 4.1
• Cisco CallManager Attendant Console—This Web-enabled application supports the
traditional role of a manual attendant console and allows the attendant to quickly accept
and dispatch calls to enterprise users. An integrated directory service provides
traditional busy lamp field (BLF) and direct station select (DSS) functions for any line
in the system. It monitors the state of every line in the system without requiring
hardware-based line monitoring devices, thereby saving costs
• Software-only applications such as the Cisco Interactive Voice Response system, Cisco
IP Contact Center, Cisco Automated Attendant, and Cisco SoftPhone are applications
that interact with the CallManager through telephony APIs
• Video telephony gives users the ability to place video calls using the same user model
as a voice call; Traditional telephony features available for video calls such as hold,
resume, park, transfer, conference; Provides a common dial plan and administration
between voice and video
• Comprehensive and wide range of security features; Encryption and Authentication are
available across the most widely used Cisco IP phones and gateways; Secure
CallManager system and user administration
• New call coverage/call routing features allow calls to be routed based on time of day,
source of call and destination of call to handle the complex routing requirements of
many of our customers
• By supporting a wide set of Q.SIG features, installable along with a TDM based PBX
to allow peaceful co-existance and migration to an all IP environment while delivering
some of the key features needed between the TDM PBX and CallManager; Path
replacement and call completion allow Cisco CallManager to integrate with other
Q.SIG compatible systems; H.323 Annex M.1 support now gives users improved
feature transparency between CallManager clusters
• Easily configure a Cisco Unity voice mail box while configuring an IP phone for that
user using Cisco Unity User Integration
Specifications
Feature Cisco CallManager 4.1
1
Platforms
Media Convergence Server (MCS)
Selected third-party servers
Pre-Installed Software
Auto attendant
Bulk Administration Tool (BAT)
CDR Analysis and Reporting (CAR) tool
Cisco Attendant Console
Cisco CallManager Administration software
Cisco CallManager version 4.1 (call processing and call-control application)
Cisco CallManager version 4.1 configuration database (contains system and device configuration
information, including dial plan)
Cisco Conference Bridge
Cisco Customer Directory Configuration Plugin
Cisco Dialed Number Analyzer—Serviceability tool that analyzes the dialing plan for specific numbers.
Cisco IP Manager Assistant (IPMA)
Cisco IP Phone Address Book Synchronizer
Cisco IP Telephony Locale Installer
Cisco JTAPI
Cisco TAPS
Cisco Telephony Service Provider
Real Time Monitoring Tool RTMT