Specifications

Chapter 4 Voice and IP Communications
4-2
Voice and IP Communications at a Glance
Cisco ICM Enterprise
Edition
Enables interaction with a contact center via phone, Web, voice over IP (VoIP), text chat, or
e-mail.
• Provides centralized management control over customer contacts
• Cisco Pre-Routing and Post-Routing; Customer Profile Routing
• Computer telephony integration, Web collaboration, E-mail management, IVR integration
• Inbound and outbound campaign management
• Enterprise reporting
• Distributed fault tolerance
• Multi-carrier, multi-vendor capabilities
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Cisco Personal Assistant
Software application allows users to browse voicemail, dial by name, and conference from
any phone using voice commands instead of telephone keypad via speech recognition
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CiscoWorks Manager IP
Telephony Environment
Monitor
A suite of management applications that helps ensure the readiness and manageability
of converged networks that are supporting VoIP and IP telephony traffic and applications. The
bundle includes: Voice Health Monitor; Default Fault Manager; CiscoView
• CCO Downloadable Modules: IP Phone Information Utility; IP Phone Help Desk Utility; Fault
History Manager
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Cisco IP Communicator
• Softphone client that gives computers the capabilities and features of a Cisco IP phone
• A supplemental telephone that provides access to phone extensions and services outside
the office
• Unified administration with Cisco IP phones and automatic software updates makes it easy
to manage
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Cisco VT Advantage
• Brings video telephony functionality to Cisco IP phones
• Adds video to phone calls through the use of a personal computer without button-pushing
or mouse-clicking
• Video telephony is now just a phone call
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Cisco Survivable Remote
Site Telephony Software
(SRST)
• IOS software that runs on local branch office router provides IP Telephony backup
redundancy for IP phones in that office when IP phones detect that WAN is down or/and
CallManager is unreachable
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Cisco Conference
Connection (CCC)
• Enables enterprises to bring geographically dispersed employees and customers together
to facilitate meetings and collaboration.
• Provides a cost-effective and time-efficient method of doing business without the hassle of
travel.
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Cisco IP Phones IP 7900
Series
An exciting, distinctively stylish, and pure Voice over IP phone portfolio to meet the wide
range of business communication needs at affordable prices
• Display-based technology provides ease-of-use
• Integrated inline power and 2-port Ethernet Switch provides end-to-end infrastructure
integration
• Rich application environment enabled by open APIs based on XML
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Cisco ATA Series of Analog
Telephone Adaptors
Turns any analog telephone into an IP telephone. Each of the two voice ports supports
independent telephone numbers, providing two separate lines.
• Interoperable with multiple standards including H.323, SIP, MGCP and SCCP
• Enables analog devices, such as phones and fax machines, to support Voice over IP
services by converting the analog signal into an IP signal
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Cisco MCS 7800 Series
Media Convergence Servers
High availability server platform for Cisco IP telephony systems
• Turnkey solution, includes CallManager or other software
• For large- and medium-sized enterprise IP telephony deployments
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Cisco Voice Gateways
1
The Cisco VG248 dedicated voice gateway provides connectivity between IP networks and
legacy telephony systems/PSTN
• VG248 supports up to 48 Foreign eXchange Station (FXS) ports for connecting analog
telephones.
• Fully manageable by Cisco CallManager, a CLI interface via Telnet, or via SNMP
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Cisco MeetingPlace
• Integrated voice, video and web conferencing
• On-network conferencing solution that integrates directly into an organization’s private
voice and data networks
• Cost-effective and secure with a superior user experience
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Cisco IP/VC 3500 Series
Videoconferencing
Products
• Videoconferencing over IP solution
• Cost-effective, easy-to-manage
• Translates between H.323 and H.320 systems
• Management and Quality of Service
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Cisco IP/TV 3400 Series
Video Servers
• High-quality video communications over enterprise networks
• Support live and scheduled video broadcasts, recording of live broadcasts and video on
demand
• MPEG-1, MPEG-2, and ISMA MPEG-4 support
• Enables e-training, corporate communications, business TV, and distance learning
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Cisco Voice Bundles
2
Cisco 1760, 2600, 2800, 3700, and 3800 Voice Bundles for handling toll bypass applications or
PSTN/PBX to IP Connectivity for Cisco CallManager deployments.
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Cisco CallManager Express
Bundles
2
Cisco 1760, 2600, 2800, 3700, and 3800 Cisco CallManager Express Bundles for customers
wanting a complete all in one router IP Telephony Solution for the Small Office or Enterprise
Branch location.
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Product Features Page