Datasheet

Data Sheet
© 2008 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 20 of 20
Service and Support
Cisco offers a wide range of services programs to accelerate customer success. These innovative
services programs are delivered through a unique combination of people, processes, tools, and
partners, resulting in high levels of customer satisfaction. Cisco services help you protect your
network investment, optimize network operations, and prepare your network for new applications
to extend network intelligence and the power of your business. For more information about Cisco
services, refer to Cisco Technical Support Services or Cisco Advanced Services.
Cisco is committed to minimizing your total cost of ownership. Cisco offers a portfolio of technical
support services to help ensure that Cisco products operate efficiently, remain highly available,
and benefit from the most up-to-date system software. The services and support programs
described in Table 10 are available as part of the Cisco Metro Ethernet Switching Service and
Support solution, and are available directly from Cisco and through resellers.
Table 10. Service and Support
Service and Support Features Benefits
Advanced Services
Cisco Total Implementation Solutions
(TIS), available directly from Cisco
Cisco Packaged TIS, available
through resellers
●
Project management
●
Site survey, configuration, and
deployment
●
Installation, text, and cutover
●
Training
●
Major moves, adds, and changes
●
Design review and product staging
●
Supplement existing staff
●
Help ensure functions meet needs
●
Mitigate risk
Cisco SP Base Support and Service
Provider-Based Onsite Support,
available directly from Cisco
Cisco Packaged Service Provider-
Based Support, available through
resellers
●
24-hour access to software updates
●
Web access to technical repositories
●
Telephone support through the Cisco
Technical Assistance Center (TAC)
●
Advance Replacement of hardware
parts
●
Facilitate proactive or expedited
problem resolution
●
Lower total cost of ownership by
taking advantage of Cisco expertise
and knowledge
●
Minimize network downtime
Printed in USA C78-424368-02 02/08