Datasheet

STEP 13: Select the appropriate services. (optional)

A variety of service options are available, as listed here.

Cisco Unified Computing Mission Critical Support Service

This service delivers personalized technical account management, expedited technical support, and expert field

support engineering for the Cisco Unified Computing System

™

The Mission Critical Support Service provides a designated technical account manager (TAM) who acts as a

strategic resource to help assure the unified computing environment runs at peak efficiency. Should a problem

arise that threatens business continuity, the TAM provides crisis management leadership, and customer IT staff

gets expedited access to Cisco’s award-winning Technical Assistance Center (TAC).

Please note: This service has qualification criteria. There should be US$1.2 million of UCS equipment, 200 blades,

and a single location to qualify for this service level.

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UC Mission Critical 24x7x4 On-site CON-UCM7-C460M2

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UC Mission Critical 24x7x2 On-site CON-UCM8-C460M2

Cisco Unified Computing Support Service

For support of the entire Unified Computing System, Cisco offers the Cisco Unified Computing Support Service.

This service provides expert software and hardware support to help sustain performance and high availability of the

unified computing environment. This service includes access to the award-winning Cisco Technical Assistance

Center (TAC) around the clock, from anywhere in the world.

For Cisco UCS blade servers, there is Smart Call Home, which provides proactive, embedded diagnostics, and

real-time alerts. For systems that include the Cisco UCS Manager, the support service includes downloads of UCS

Manager upgrades. The Unified Computing Support Service includes flexible hardware replacement options,

including replacement in as little as two hours. There is also access to Cisco’s extensive online technical resources

to help maintain optimal efficiency and uptime of the unified computing environment.

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UC Support 8X5XNBD Not on-site CON-UCS1-C460M2

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UC Support 8X5X4 Not on-site CON-UCS2-C460M2

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UC Support 24x7x4 Not on-site CON-UCS3-C460M2

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UC Support 24x7x2 Not on-site CON-UCS4-C460M2

Contents: Overview Detailed Views Base Unit Features Configuring Memory HDD

Option Cards RAID Software Services Memory Notes

PCIe Slot Notes RAID Controller Notes Physical Specs Power Specs Environmental Specs