User guide

C-122
Cisco Media Gateway Manager 5.0 User Guide
OL-5461-02
Appendix C Troubleshooting
Miscellaneous Problems
• Check the free disk space.
df -k /opt/svplus
• Check whether target switch/MGM is reachable.
• Check for debug level. If logs are not giving detailed information, debug level can be increased by
editing ~svplus/config/cwmftpd.conf.
• Set config parameter, LOG_LEVEL, to 7 to get detailed logs.
Related key index entries: ftp
C.15.3.3 FTP Username and Password
cwmftpd will use the node_info table of stratacom database to retrieve the ftp username and password.
For SCM requests scmcollsvr sends the password along with the request.
Related key index entries: ftp, username, password
C.15.3.4 cwmftpd—Files Are Not Transferred Due to Wrong Username/Password
Files are not transferred between Cisco MGM and switch or between Cisco MGMs due to wrong
username/password.
The files are not ftp'd between switch and Cisco MGM or between Cisco MGMs due to wrong ftp
username/password.
Step 1 Check whether ftp username and password are correct.
Step 2 Check whether cwmftpd.log is having exception like this, if ftp username/password are wrong.
(22589:204248) 10:12:27 ERR: %FtpException-3-LOGIN_FAILED: Login failed.
[login,host=172.23.30.111,user=superuser]
Defect Information—If username/password are correct, but still LOGIN_FAILED are shown in logs,
collect cwmftpd.log, cwmftpd.request_log and logs of the process for which files are not getting
transferred by cwmftpd.
Related key index entries: login failed.
C.15.3.5 cwmftpd—File Not Available On Switch
Files are not transferred since it file is not available.
Step 1 Check whether file is available in the target switch.
Step 2 Check whether cwmftpd.log is having exception like this.
FtpException-3-FTPERR_550: Requested action not taken. File unavailable (e.g., file not found, no
access). [550 File "/stat/1-05-Con-062020031215" not found or permission problem]