User guide

C-114
Cisco Media Gateway Manager 5.0 User Guide
OL-5461-02
Appendix C Troubleshooting
Miscellaneous Problems
Step 3 Check if any CORBA related exception thrown on the console.
a. If so, collect those error messages and/or call stacks.
Defect Information—Collect the following information for further analysis:
• Collect all, complete screen snapshots of the Cisco MGM GUI.
• Collect all the errors/exceptions thrown on the console, if any.
• Collect log: /opt/svplus/log/AuditLogger.log*, /opt/svplus/log/LogServer.log*, AuditTrail*.log
(file location is set in /opt/svplus/config/AuditLogger.conf), /opt/svplus/log/watchdog.log.
• Collect all the core dump files in /opt/svplus/corefilesdir, especially for those AuditLogger core
dump files.
C.15 Miscellaneous Problems
This section includes the following information:
• C.15.1 NTS
• C.15.2 Data Inconsistency
• C.15.3 Cisco MGM FTP Daemon
C.15.1 NTS
This section includes the following information:
• C.15.1.1 Nodes Stay in Mode 1 After Cold Start
• C.15.1.2 Config Change or Provisioning Activity Not Reflected on Cisco MGM
• C.15.1.3 How To Interpret NTS Log
C.15.1.1 Nodes Stay in Mode 1 After Cold Start
The NTS cannot manage a particular switch successfully. In other words, NTS declared the switch to be
in the "Unreachable" or "Unregistered" state. As a result, NTS notified its clients with a LINK_DOWN
message. NTS declares a node to be in OK state if it is in the trap manager list of the node and can
successfully perform SNMP operations on the node.
Step 1 Check the PING reachability. Run "ntsControl" and enter "ni" at the prompt. Then, enter "q" to exit
ntsControl. This shows the NTS node information. A node has to be in OK state so that Cisco MGM can
start syncing it up. If the node is not in OK state, first thing to check is PING. Run "ping <ip_address>".
If the PING succeeded, go to Step 2. Otherwise, fix the network reachability between the switch and the
Cisco MGM station.
Step 2 Check the Cisco MGM IP address configuration This only applies to Cisco MGM workstation with
multiple IP interfaces. The NMS_IP_ADDRESS setting in /opt/svplus/config/svplus.conf has to match
the interface users chose for Cisco MGM. To check the IP interfaces, run "ifconfig -a". Cisco MGM
stations with only one IP interface does not need to have the NMS_IP_ADDRESS setting.