User guide

C-108
Cisco Media Gateway Manager 5.0 User Guide
OL-5461-02
Appendix C Troubleshooting
Statistics Report Problems
C.12 Statistics Report Problems
This section includes the following information:
• C.12.1 Statistics Report
• C.12.2 If You Collected Data and You See No Data Available
• C.12.3 If You Generate Report and Don't See Data for a Long Time
• C.12.4 You See FDNs for Other Entities When You Generate Report
• C.12.5 You See Wrong FDN for Raw Report
• C.12.6 The Utilization Report Value Is Greater Than 100%
C.12.1 Statistics Report
You can use the Statistics Report to view reports of statistics data that are collected from the switch.
SRT GUI provides the user an ability to generate and view historical statistics reports. Reports like Raw
statistics, Top Utilization are shown in table format and performance data reports are shown in graph
and table format
C.12.2 If You Collected Data and You See No Data Available
If you started collection and you see no data available when generating raw reports
Step 1 Make sure the data is collected and parsed.
Step 2 Make sure the corresponding table as data for the specified time period
Defect Information—Collect the following information for further analysis:
• /opt/svplus/log/srtserver.log
Possible alternative workaround—None
C.12.3 If You Generate Report and Don't See Data for a Long Time
If you are trying to generate reports and you don't see any data for a long time and you only see the
message Retrieving data.
Step 1 Check srtserver.log for any errors messages.
Defect Information—Collect the following information for further analysis:
• /opt/svplus/log/srtserver.log
Possible alternative workaround—None