User guide

C-104
Cisco Media Gateway Manager 5.0 User Guide
OL-5461-02
Appendix C Troubleshooting
Performance Management Collection and Parsing Problems
• C.11.1.5 PM Collection Fails for the Node - Logfile Shows "Snmp failed"
• C.11.1.6 PM Collection Fails for the Node - Logfile Shows "Ftp failed"
• C.11.1.7 PM Collection Fails for the Node - Logfile Shows "Polling failed and wait for major retry"
or "Major retry failed and wait for critical retry" or "Critical retry failed and wait for history retry"
or "History retry failed and wait for next retry" or "No more retry"
C.11.1.1 pmcollector—Generic Troubleshooting
When performing generic troubleshooting, always check the following:
* If pmcollector process is running - run 'psg pmcollector' and check if you get a result.
* Make sure the stats files come to /opt/svplus/purge directory of the Cisco MGM. Check for all stats
files, there should not be any missing file. There should be no files accumulated in /opt/svplus/spool
directory.
* Check the file_err_log table for any failure of collection of file.
* Check the collsvr_err_log table for any failure during start/stop collection
* Check the coll_err_log table for entire collection server errors.
* Check the '/opt/svplus/cache/scm/scmcollout.log' for stats file request being done.
* Check the '/opt/svplus/cache/scm/scmcollin.log' for stats file been collected or not.
* Check the '/opt/svplus/cache/scm/scmcollout.log' for stats file collection errors.
C.11.1.2 PM Collection Fails for the Node - Logfile Shows "Node not discovered"
This can happen when the node is not in mode
Check the node_info table - echo "select node_not_discovered from node_info where
node_id=<node_id> and slot=<slot>" | dbaccess
If the node_not_discovered is set to 1 means, node is not discovered.
Check the state of the Node. For that node-name - run the following command - echo "select * from node
where node_name = '<node-name>' " | dbaccess
Check the mode of the node in the output - the mode must be 3.
Defect Information—Collect the following information for further analysis:
• pmcollector.log, output of 'selnd' or output of - echo "select * from node where node_name =
'<node-name>' " | dbaccess
• Related key index entries
• pmcollector
Workaround
If the node is not mode 3, lookup troubleshooting for EM module.