User guide

C-103
Cisco Media Gateway Manager 5.0 User Guide
OL-5461-02
Appendix C Troubleshooting
Performance Management Collection and Parsing Problems
Defect Information—Collect the following information for further analysis:
• Collect the DCServer.log and cmsvr.log files from /opt/svplus/log directory.
• Collect screen snapshots. In particular, error/information message dialog boxes.
Possible alternative workaround—Use CLI/ SNMP Conn Proxy for connection diagnostics.
C.10.2.10 Miscellaneous Issues / Problems in Diagnostics Center
If you encounter any other issues/problems not listed above, contact the Cisco MGM Engineers with the
Defect Information.
Step 1 Check whether the similar operation could be performed successfully through the CLI.
Defect Information—Collect the following information for further analysis:
• Describe the operation during which the problem/issue was encountered.
• Collect the DCServer.log and cmsvr.log files from /opt/svplus/log directory.
• Collect all the screen snapshots.
• Collect the CLI dump of this operation if applicable.
Possible alternative workaround—None
C.11 Performance Management Collection and Parsing
Problems
PM collection is done on the entire node and statistics files are uploaded from all applicable cards on
that node
Stats Parser parses these statistics files and stores the stats data in the database.
This section includes the following information:
• C.11.1 PM Collection Issues
• C.11.2 PM Parsing Issues
C.11.1 PM Collection Issues
This section includes the following information:
• C.11.1.1 pmcollector—Generic Troubleshooting
• C.11.1.2 PM Collection Fails for the Node - Logfile Shows "Node not discovered"
• C.11.1.3 PM Collection Fails for the Node - Logfile Shows "Card not discovered"
• C.11.1.4 PM Collection Fails for the Node - Logfile Shows "Time not synchronized"