User guide

C-102
Cisco Media Gateway Manager 5.0 User Guide
OL-5461-02
Appendix C Troubleshooting
Diagnostics Center Problems
Defect Information—Collect the following information for further analysis:
• Collect the DCServer.log file from /opt/svplus/log directory.
• Collect screen snapshots. In particular, the DC GUI BERT window, error/information message
dialog boxes.
Possible alternative workaround—Use CLI/DiagProxy for BERT operations.
C.10.2.8 Unable to Start/Stop IMA Link Test Patterns
Unable to start/stop/modify IMA Link Test pattern from DC GUI
Step 1 Check whether the node is reachable and the community strings are set correctly.
Step 2 Check whether the card is in Active state.
Step 3 Check whether correct varbinds are sent for snmpset.
Step 4 Check whether the IMA Link Test pattern can be performed from the CLI.
Step 5 Use any snmptool and try to set the objects shown in the DCServer.log file.
Defect Information—Collect the following information for further analysis:
• Collect the DCServer.log file from /opt/svplus/log directory.
• Collect screen snapshots. In particular, error/information message dialog boxes.
Possible alternative workaround—Use CLI for IMA Link test patterns operations.
C.10.2.9 Cannot Perform Connection Diagnostics
Unable to perform connection diagnostics from DC GUI. The connection diagnostics are performed
through the CM Server application. Diagnostics Server forwards all the connection diagnostics requests
to the CM Server. If there are any connection diagnostics errors, it is more likely to be in the CM Server
application.
Step 1 Check whether the Sync Up is complete.
Step 2 Check whether the node is reachable and the community strings are set correctly.
Step 3 Check whether the card is in Active state.
Step 4 Check whether correct varbinds are sent for snmpset.
Step 5 Check for any specific exceptions in the DCServer.log file.
Step 6 If there are no exceptions in the DCServer.log file then the problem could be from the Connection
Manager front.