User guide

C-101
Cisco Media Gateway Manager 5.0 User Guide
OL-5461-02
Appendix C Troubleshooting
Diagnostics Center Problems
Step 4 Narrow down the problem by selecting one counter at a time and find out for what all counters the
polling fails.
Defect Information—Collect the following information for further analysis:
• Collect the DCServer.log file from /opt/svplus/log directory.
• Collect screen snapshots. In particular, error/information message dialog boxes.
• CLI output of dspcd <slot No> for that card. Output of any appropriate CLI commands used.
• If step 4 was performed, provide the list of counters for which polling failed.
Possible alternative workaround—Use CLI to monitor the real time counters.
C.10.2.6 Some Real Time Counters Are Not Shown
Some Real Time counters are missing from DC GUI
Step 1 Check whether the counters are applicable to that card (version/mode if applicable).
Step 2 Check any appropriate commands from CLI.
Step 3 Use any snmp tool and check whether the mib objects are retrievable.
Defect Information—Collect the following information for further analysis:
• Collect the DCServer.log file from /opt/svplus/log directory.
• Collect screen snapshots. In particular, error/information message dialog boxes.
• CLI output of dspcd <slot No> of the card.
• Provide the list of missing counters for the particular node / card.
Possible alternative workaround—Use CLI to get the real time counter values.
C.10.2.7 Unable to Start/Stop/Modify BERT Operations
Unable to start/stop/modify BERT operations from DC GUI
Step 1 Check whether the node is reachable and the community strings are set correctly.
Step 2 Check whether the card is in Active state.
Step 3 Check whether correct varbinds are sent for snmpset.
Step 4 Check whether the options set for start/stop/modify BERT are applicable.
Step 5 Check whether BERT operations are successful in CLI with the options chosen from DC GUI.
Step 6 GUI sends only the mandatory and modified values to the DC server for snmpset. Use any snmptool with
these values alone and do BERT operation. If it succeeds, then there is some problem with the Diagnostic
Center.