User guide

C-95
Cisco Media Gateway Manager 5.0 User Guide
OL-5461-02
Appendix C Troubleshooting
Diagnostics Center Problems
3. Collect cmsvr.log file under the /opt/svplus/log directory.
4. Collect DCSserver.log file under the /opt/svplus/log directory.
Possible alternative workaround—None
C.10.1.2 Cannot Launch Other Applications from Diagnostics Center
The Diagnostics Center cannot launch other applications using one of the following methods:
• Choose the target application under the Tools menu item.
• Right-click on the selected object from the Hierarchical Tree, and choose target application.
Step 1 Check the target application jar file
Make sure the target application jar file exists under the /opt/svplus/java/jars/cwm directory on the target
machine
Defect Information—Collect the following information for further analysis:
1. Collect CMSCclient.log file under the D:\Documents and Settings\username\log directory
2. Collect screen snapshots. In particular, error/information message dialog boxes.
3. Collect cmsvr.log file under the /opt/svplus/log directory.
4. Collect DCServer.log file under the /opt/svplus/log directory.
Possible alternative workaround—None
C.10.1.3 Exception Raised When Diagnostics Center Is Launched
When the Diagnostics Center is launched, using one of the methods described above, an exception is
raised and the Java Console shows the exception trace information.
Defect Information—Collect the following information for further analysis:
1. Collect Java Console information.
2. Collect CMSCclient.log file under the D:\Documents and Settings\<username>\log directory
3. Collect screen snapshots. In particular, error/information message dialog boxes.
4. Collect cmsvr.log file under the /opt/svplus/log directory.
5. Collect DCServer.log file under the /opt/svplus/log directory.
Possible alternative workaround—None
C.10.1.4 Double Click Operation In Diagnostics Center Tree View Does not Launch An Internal Frame
Double click on an object in Diagnostics Center Tree View does not launch an internal frame in the
content window to open the object in the context pane (Internal Frame).
Defect Information—Collect the following information for further analysis:
1. Collect CMSCclient.log file under the D:\Documents and Settings\username\log directory
2. Collect Java Console information