User guide

C-92
Cisco Media Gateway Manager 5.0 User Guide
OL-5461-02
Appendix C Troubleshooting
Diagnostics Center Problems
C.9.4.4.8 Cmgrd—Modification Errors. Modifying a Connection Results in a Switch Error "Connection does not exist in
CproDb/Agent returned no such name"
Related key index entries: cmgrd, cprodb
During a connection Modification the switch could return the above error when the connection is truly
not present on the switch.
The user should check the connection in the user_connection table. From this entry the user should check
that all of the segments do exist on the switch CLI. If all segments are truly present in the switch CLI
then the issue has to be looked at from the Switch side. But, if any one of the segments is not present on
the switch then this could be a sdbroker or EM issue.
Defect Information—If it is deemed a sdbroker or EM issue collect the appropriate logs and also collect
cmgrd.log. If all of the segments of the connection are present on the switch and the switch still returns
this error, contact the switch DEs.
Possible alternative workaround—None.
C.10 Diagnostics Center Problems
The Diagnostics Center provides different diagnostics operations at the following different network
elements levels.
Network Diagnostics
• Retrieve the current sync-status, alarm status of all the nodes in the network.
• Support the Network/Node Health Statistics and Manageability Checks. At the network level, only
the node manageability checks results are supported.
Node Diagnostics
• Retrieve current sync status, node alarm status, ipaddress and several other node attributes.
• Retrieve the sync status of all the cards in the node.
• Request to do the Node Resync.
• Request VSI Partition Data and also perform VSI Consistency Checks on the node.
• Support Node Health Statistics such as SNMP Success Count, FTP/TFTP Success/Failure Counts
etc.
• Perform Node Manageability Checks such as IP Reachability, SNMP Community String Check etc.
Card Diagnostics
• Retrieve Card Level information (sync status, card status, firmware rev etc.)
• Retrieve Card CPU Usage on cards that support this functionality.
• Retrieve the Memory Pool Usage Information on cards that support this functionality.
• Retrieve the Memory Buffer Pool Usage Information on cards that support this functionality.
• Retrieve Card Level Real Time Statistics if any.
• Retrieve information about all lines and paths that are in loopback on the card.
• Retrieve information about currently running BERT tests on the card.
• Retrieve information about currently running IMA Link tests.