User guide

C-88
Cisco Media Gateway Manager 5.0 User Guide
OL-5461-02
Appendix C Troubleshooting
Connection Management Problems
C.9.4.3.6 Cmgrd—Addition/Modification/Deletion Errors. Provisioning a Connection Results in an Error "Can't get segment info
from Data-base."
Related key index entries: cmgrd, segment info
The above error will be returned by cmgrd when it could not get a row from one of the Cisco MGM
database tables for the current connection request. If the request is an ADD, then the possibility is that
the query for the intermediate endpoints from either the node or the bis_object tables failed. If it is a
Mod/Del then in addition to the queries into the node and bis_object tables the problem could be that the
connection is not found in the user_connection table.
In this error scenario there could be multiple reasons of failure which differ between and Add and
Mod/Del request. But most of the time this error is returned if one of the queries to the node, bis_object
and user_connection tables fail for the current request. Some basic checks would be to see if the nodes
in question and in the intermediate nodes are really synced up with the Cisco MGM. Also the user should
try the same request from both the CMGUI and Connection Proxy paths.
Because of the nature of this error it is best that a Cisco MGM DE investigate.
Defect Information—Collect cmgrd.log, cmsvr.log, ConnProxy*.log and sdbroker*.log.
Possible alternative workaround—None.
C.9.4.4 Cmgrd—Switch Errors
During an Addition/Modification/Deletion request cmgrd sends Snmp Requests to the switch, when the
switch rejects the SNMP request, cmgrd queries the Error MIB Table and GETs the error string to
display back to the user. Some of the common error strings are indicated below:
• C.9.4.4.1 Cmgrd—Addition/Modification Errors. Provisioning a Connection Results in a Switch
Error "Agent reported bad/wrong value for one of the variables in the request."
• C.9.4.4.2 Cmgrd—Addition Errors. Provisioning a Connection Results in a Switch Error "Object
Exists on the Agent or Specified VPI/VCI not available".
• C.9.4.4.3 Cmgrd—Addition/Modification Errors. Provisioning a Connection Results in a Switch
Error "Requested cell rate (lscr/lpcr or rpcr/rscr ) is too high"
• C.9.4.4.4 Cmgrd—Addition Errors. Provisioning a Connection Results in a Switch Error "SPVC is
not allowed on this interface"
• C.9.4.4.5 Cmgrd—Addition Errors. Provisioning a Connection Results in a Switch Error "Local
Channels not enough."
• C.9.4.4.6 Cmgrd—Addition/Modification Errors. Provisioning a Connection Results in a Switch
Error "Error in Traffic Parameters."
• C.9.4.4.7 Cmgrd—Addition/Modification/Deletion Errors. Provisioning a Connection Results in a
Switch Error "Network Busy, try later"
• C.9.4.4.8 Cmgrd—Modification Errors. Modifying a Connection Results in a Switch Error
"Connection does not exist in CproDb/Agent returned no such name"