User guide

C-87
Cisco Media Gateway Manager 5.0 User Guide
OL-5461-02
Appendix C Troubleshooting
Connection Management Problems
The reason for the error is that cmgrd could not establish and ILOG connection with iosmgr. The
following basic check can be done:
Step 1 Issue the command "psg iosmgr" to ensure that the process is indeed running.
Step 2 Check for iosmgr coredumps in the corefilesdir directory.
If it is indeed noticed that iosmgr process is not running, then a warm-start has to be done to ensure that
the process does come up.Whn the process starts-up the ILOG connection with cmgrd is established.
Defect Information—And if after warm-starting the iosmgr process does not run, then collect the
runiosmgr.log file.
Possible alternative workaround—None, iosmgr has to be running to be able to Provision on Pop1 RPM
cards.
C.9.4.3.5 Cmgrd—Addition Errors. Provisioning a Connection Results in an Error "Vpi/vci ranges retrieval from svc_operation
failed"
Related key index entries: cmgrd, svc_operation
This error is only present for Hybrid Connection Add request, cmgrd queries the svc_operation table of
the Feeder Trunk ports for the vpi/vci ranges. These ranges in turn are given to sdbroker who in turn
returns an available vpi/vci that cmgrd can use to SET on this Feeder Trunk Port.
The reason for the error is that when cmgrd queries the svc_operation table for the feeder trunk ports vpi
and vci ranges the entry is not found in the table.
Step 1 Re-issue the Hybrid Addition but tail the cmgrd.log.
Step 2 In this log a query in the form of "SELECT MIN_SVCC_VPI, MAX_SVCC_VPI, MIN_SVCC_VCI,
MAX_SVCC_VCI FROM SVC_OPERATION WHE RE NODE_ID = X AND SLOT = X AND PORT
+ 1 = X" will be seen. This is the actual query that is failing.
Step 3 Run the query from the command line or (dbaccess stratacom prompt) and the user can figure out which
ports information is not present in the svc_operation table.
Step 4 The reason could be that for that port the resource partition is not configured on the CLI. The user should
go to the CLI and do the command "addpart" for that port.
Step 5 After issuing the command "addpart" on the CLI, the user should check the Cisco MGM table
svc_operation database to check for the existing of the row. If the row is present the connection request
can be re-issued. If the row still is not present in the svc_operation then it is a probably an EM issue.
Defect Information—If after configuring the resource partition on the CLI, and the svc_operation table
is still not populated then see C.5 Equipment Management Problems and collect the appropriate
OOEMC logs.
Possible alternative workaround—None.