User guide

C-71
Cisco Media Gateway Manager 5.0 User Guide
OL-5461-02
Appendix C Troubleshooting
Connection Management Problems
C.9.1.9 Configuration Center's Connection Tab Does Not Respond (GUI Is Grayed-Out)
The Configuration Center's connection tab does not respond and the GUI is grayed-out.
Step 1 Try to reproduce the problem in order to collect additional Java related data using Java DOS Window.
Defect Information—Collect the following information for further analysis:
• Collect CMSCclient.log file under the D:\Documents and Settings\username\log directory
• Collect Java Console information.
• Collect screen snapshots. In particular, error/information message dialog boxes.
• Collect cmsvr.log file under the /opt/svplus/log directory.
• Collect configserver.log file under the /opt/svplus/log directory.
Possible alternative workaround—None
C.9.2 Configuration Center GUI; CM Server Reported Errors
For connection management, the Configuration Center communicates with the Connection Management
(CM) Server process to (a) create, modify, delete, retrieve connections and (b) create, modify, delete or
retrieve a connection templates. The CM Server throws application exceptions if it cannot successfully
complete the requested operation. The CM Server exception contains an error message that describes the
error condition. The Configuration Center displays the reported error message to the user for further
analysis. In such cases, the problem must be researched on the CM Server side. The CM Server trouble
shooting sections describe the steps required to further analyze the CM Server related issues. See
C.9 Connection Management Problems. In this section, the required validation and data collection
procedures related to the Configuration Center is presented.
This section includes the following information:
• C.9.2.1 Connection Creation/Modification/Deletion/Retrieval Errors
• C.9.2.2 Connection Template Creation/Modification/Deletion/Retrieval Errors
C.9.2.1 Connection Creation/Modification/Deletion/Retrieval Errors
When performing any connection addition/modification/deletion/ retrieval the CM Server could
encounter an error and notify the Configuration Center by throwing an application exception error that
contains information describing the error. As a result, the Configuration Center will display the error
message. The following lists some CM Server related exceptions.
DATABASE_ERROR:"Database error [%s]."
UNKNOWN_EXCEPTION: "Program Error. Unknown Exception is caught in [%s]."
SUBSYSTEM_EXCEPTION:"Program Error. Subsystem exception [%s] caught in [%s]"
INTERNAL_ERROR: "Program or System Error. Function [%s] reports: [%s]"
CONNECTION_LOST: "Connection from host [%s] application [%s] lost during request."
UNKNOWN_PARAM_VALUE_TYPE: "Unknown parameter value type [%d] is processed in [%s]."
PARAM_TYPE_VALUE_MISMATCH: "Parameter value [%s] is does not match type [%d]"
VALUE_OUT_OF_RANGE: "Value [%d] is outside of the valid [%d] - [%d] range"
NO_SUCH_CONNECTION_TYPE_ENUM: "No such connection type enum [%d]"