User guide

C-69
Cisco Media Gateway Manager 5.0 User Guide
OL-5461-02
Appendix C Troubleshooting
Connection Management Problems
C.9.1.4 Advanced Mode Tab—Cannot Launch Connection Details Dialog (Using the 'Detail' Button)
The 'Details' button on the Advanced Mode tab fails to launch the 'Connection Details Dialog'.
Defect Information—Collect the following information for further analysis:
• Collect CMSCclient.log file under the D:\Documents and Settings\username\log directory.
• Collect Java Console information (In particular any java raised exceptions).
• Collect screen snapshots. In particular, error/information message dialog boxes.
• Collect cmsvr.log file under the /opt/svplus/log directory.
• Collect configserver.log file under the /opt/svplus/log directory.
Possible alternative workaround—None
C.9.1.5 Advanced Mode Tab—Cannot Launch Template Details Dialog (Using the 'Template Details'
Button)
The 'Template Details' button on the Advanced Mode tab fails to launch the 'Template Configuration
Dialog'.
Defect Information—Collect the following information for further analysis:
• Collect CMSCclient.log file under the D:\Documents and Settings\username\log directory.
• Collect Java Console information (In particular any java raised exceptions).
• Collect screen snapshots. In particular, error/information message dialog boxes.
• Collect cmsvr.log file under the /opt/svplus/log directory.
• Collect configserver.log file under the /opt/svplus/log directory.
Possible alternative workaround—None
C.9.1.6 Cross Application—Cannot Launch Other Application from Connection List
For a retrieved connection in the connection list tab, the right click pop-up menu (a) does not launch the
selected target application for the connection or (c) results in the 'Operation Not Supported' message
dialog box.
Step 1 Determine the operation is supported by the target application.
Defect Information—Collect the following information for further analysis:
• Collect CMSCclient.log file under the D:\Documents and Settings\username\log directory.
• Collect screen snapshots. In particular, error/information message dialog boxes.
• Collect Java Console information (In particular any java raised exceptions).
• Collect cmsvr.log file under the /opt/svplus/log directory.
• Collect configserver.log file under the /opt/svplus/log directory.
Possible alternative workaround—None