User guide

C-65
Cisco Media Gateway Manager 5.0 User Guide
OL-5461-02
Appendix C Troubleshooting
Configuration Management - Elements
Step 6 Check the datatype of the MIB object that shows inconsistent data. If the datatype of the MIB object in
the configserver.log is same as the datatype as defined in the MIB object definition (available at
/opt/svplus/mibs/ directory), go to step 7: , else contact Cisco MGM engineers with defect information.
Step 7 Check the datatype of the MIB object.
a. If the datatype of the MIB object is Bitmap, then convert the decimal value of the MIB object to
binary value and compare the bits SET/RESET with the values defined in the MIB object definition
and displayed in the GUI. Contact Cisco MGM engineers with defect information.
b. If the datatype of the MIB object is IpAddress, Check if the value is coming in the appropriate
format i.e. <aaa.bbb.ccc.ddd>. If the value is not in proper format, contact Cisco MGM engineers.
Defect Information—Collect the following information for further analysis:
• Collect all screen snapshots for the investigative commands used for debugging this issue.
• /opt/svplus/log/configserver.log
Possible alternative workaround—None
C.8.2.8 Config Server Reported Error Messages
This section describes the various kinds of errors that could happen on configserver.
Step 1 Open /opt/svplus/log/configserver.log
Step 2 If Datatype mismatch occurs, the following error message is displayed in the GUI.
And the corresponding error message seen in configserver.log file follows.
( 24560: 9) 07:49:14 CRIT: %SnmpCommException-2-NOT_INTEGER_VALUE:
SnmpVar::getInteverValue() incorrectly called for ASN type [4].
a. In this case, the datatype of the MIB object defined in the XML file is not same as the datatype of
the MIB object definition. Contact Cisco MGM engineers with defect information.
Step 3 If the user tries to enter an invalid value, the following error message is displayed in the GUI with the
parameter name being appended.
And the corresponding error message seen in configserver.log file follows.
( 17252: 6) 08:31:20 ERR: %SnmpCommException-3-ERR_BADVALUE: Snmp Error[3]: Bad Value;
object [] (index[2]) :
Step 4 If the user tries to up/add more than one element, the following error message is thrown in the GUI.
And the corresponding error message thrown in /opt/svplus/log/configserver.log file follows.
( 23868: 6) 14:01:09 ERR: %SnmpCommException-3-ERR_GENERR: Snmp Error[5]: General Error;
object [] (index[0])