User guide

C-63
Cisco Media Gateway Manager 5.0 User Guide
OL-5461-02
Appendix C Troubleshooting
Configuration Management - Elements
C.8.2.5 SNMP Set Error
This error occurs when SNMP SET operation is done on an unmodifiable MIB object or with invalid
values.
A sample snapshot of SNMP SET Error is shown below.
Step 1 Open the /opt/svplus/log/configserver.log.
Step 2 Check for the document name being used. Look for the last part of the document name.
For Example, if the document name is AAA-BBB-CCC.xml, then the document AAA-BBB-CCC.xml
can be found at /opt/svplus/xml/configcenter/CCC/ directory. If the file is available, then go to step2,
else contact Cisco MGM engineers.
Step 3 Open the document got from step1 and check the 'Access' of the MIB object in the XML file and check
the same in /opt/svplus/mibs directory. If the 'access' from XML file and MIB definition are not same
contact Cisco MGM engineers, else go to step3.
Step 4 Check the 'Range' of the MIB object in the XML file and MIB definition are not same contact
Cisco MGM engineers, else go to step4.
Step 5 Perform a SNMP SET operation on the MIB object with the same value as given in the GUI and
appropriate Community String(as displayed in /opt/svplus/log/configserver.log) using HP-OV. A syntax
of SNMP SET operation is shown below.
/opt/OV/bin/snmpset -c private nodeName MIBVariable MIBDataType MIBValue
Step 6 If the SNMP SET operation succeeds, contact Cisco MGM engineers with appropriate defect
information.
Step 7 SSH or Telnet to the switch and try to configure the same parameter with the value given in the GUI and
SNMP tool. If the CLI does not report error contact Cisco MGM engineers with defect information
Defect Information—Collect the following information for further analysis:
• Collect all, complete screen snapshots for the investigative commands used for debugging this issue.
• /opt/svplus/log/configserver.log
Possible alternative workaround—None
C.8.2.6 Object Not Found In Tree View Error
This error is triggered when a network element is launched from the tabular view of Configuration
Center.
Step 1 Collect the information of the object being launched. This can be done in 2 ways.
1. In the tabular view, there will be some minimal information like node name, slot number, line
number, trunk number, port number etc.
2. Some minimal information regarding the object being launched will be displayed in the title of the
window in the following format.
a. For a node, the window title will have <NodeName>
b. For a slot, the window title will have <NodeName>.<SlotNumber>