User guide

C-59
Cisco Media Gateway Manager 5.0 User Guide
OL-5461-02
Appendix C Troubleshooting
Configuration Management - Elements
Defect Information—Collect the following information for further analysis:
• Collect CMSCclient.log file under the D:\Documents and Settings\username\log directory.
• Collect screen snapshots. In particular, error/information message dialog boxes.
• Collect Java Console information (In particular any java raised exceptions)
• Collect cmsvr.log file under the /opt/svplus/log directory.
• Collect configserver.log file under the /opt/svplus/log directory.
Possible alternative workaround—None
C.8.1.11 Element Tab—Internal Frame Displays Incorrect Object or Object Data
The Element tab successfully creates the internal frame but displays either information related to another
object or the object's attribute values are not valid.
Defect Information—Collect the following information for further analysis:
• Collect CMSCclient.log file under the D:\Documents and Settings\username\log directory.
• Collect screen snapshots. In particular, error/information message dialog boxes.
• Collect Java Console information (In particular any java raised exceptions)
• Collect cmsvr.log file under the /opt/svplus/log directory.
• Collect configserver.log file under the /opt/svplus/log directory.
Possible alternative workaround—None
C.8.1.12 Configuration Center's Element Tab Does Not Respond (GUI Is Grayed-Out)
The Configuration Center's Element tab does not respond and the GUI is grayed-out.
Defect Information—Collect the following information for further analysis:
• Collect CMSCclient.log file under the D:\Documents and Settings\username\log directory
• Collect Java Console information.
• Collect screen snapshots. In particular, error/information message dialog boxes.
• Collect cmsvr.log file under the /opt/svplus/log directory.
• Collect configserver.log file under the /opt/svplus/log directory.
Possible alternative workaround—None
C.8.2 Configuration Center; Element Management
The Configuration Center can be used to configure different network element object. The Configuration
Center's element tab is the main window for creation, modification and viewing of network elements.
The network element tab used the Cisco MGM 'Internal Frame' mechanism to display the attributes
(groups and categories) associated with a particular network element. The following sections describe
guidelines for trouble shooting issues related to creation, modification and viewing of network elements.