User guide

C-58
Cisco Media Gateway Manager 5.0 User Guide
OL-5461-02
Appendix C Troubleshooting
Configuration Management - Elements
Defect Information—Collect the following information for further analysis:
• Collect CMSCclient.log file under the D:\Documents and Settings\username\log directory.
• Collect Java Console information (In particular any java raised exceptions)
• Collect screen snapshots. In particular, error/information message dialog boxes.
• Collect cmsvr.log file under the /opt/svplus/log directory.
• Collect configserver.log file under the /opt/svplus/log directory.
Possible alternative workaround—None
C.8.1.9 Cross Application—Configuration Center as Drag Source
As drag source, the DnD of an object from Configuration Center's tree view or element tab to another
Cisco MGM application fails to display the selected object in the target application.
Step 1 Determine the DnD operation is supported for the selected object
Determine that the target application supports the DnD operation for the dropped object.
Defect Information—Collect the following information for further analysis:
• Collect CMSCclient.log file under the D:\Documents and Settings\username\log directory.
• Collect screen snapshots. In particular, error/information message dialog boxes.
• Collect Java Console information (In particular any java raised exceptions)
• Collect cmsvr.log file under the /opt/svplus/log directory.
• Collect configserver.log file under the /opt/svplus/log directory.
Possible alternative workaround—None
C.8.1.10 Cross Application—Configuration Center Element Tab as Drop Target
The DnD of a network element from another Cisco MGM application to the Configuration Center's
element tab content pane (a) fails to open an internal frame, (b) fails to recycle the contents of an existing
frame to display the dropped object's attributes or (c) results in the 'Operation Not Supported' message
dialog box.
Step 1 Determine the DnD operation is supported for the dropped object
The following objects can be dropped from the Tree View to the Configuration Center content pane; For
the 'Element Tab', the Network, Node, Card, Line, Port, IMA, IMA links objects are supported and
'Folder' objects are not supported. For 'connection tab', the Node, Card, Line, Port objects are supported
and 'Folder', IMA and IMA link objects are not supported.