User guide

C-57
Cisco Media Gateway Manager 5.0 User Guide
OL-5461-02
Appendix C Troubleshooting
Configuration Management - Elements
C.8.1.6 Element Tab—Drag and Drop Does not Launch An Internal Frame
When Element tab is selected, the Drag and Drop of supported network elements to the Element tab's
content pane does not create an internal frame or recycle the content of an existing internal frame to
display the dropped object.
Defect Information—Collect the following information for further analysis:
• Collect CMSCclient.log file under the D:\Documents and Settings\username\log directory
• Collect Java Console information
• Collect screen snapshots. In particular, error/information message dialog boxes.
• Collect cmsvr.log file under the /opt/svplus/log directory.
• Collect configserver.log file under the /opt/svplus/log directory.
Possible alternative workaround—None
C.8.1.7 Element Tab—Create/Details/Modify/Refresh Button Issues
When Element tab is selected and an object is displayed in an internal frame, the
Create/Details/Modify/Refresh buttons either do not launch other internal frames for further
provisioning or they do not update the UI with data for the selected operation.
Defect Information—Collect the following information for further analysis:
• Collect CMSCclient.log file under the D:\Documents and Settings\username\log directory.
• Collect Java Console information.
• Collect screen snapshots. In particular, error/information message dialog boxes.
• Collect cmsvr.log file under the /opt/svplus/log directory.
• Collect configserver.log file under the /opt/svplus/log directory.
Possible alternative workaround—None
C.8.1.8 Element Management—Drag and Drop Within Configuration Center
The Drag and Drop (DnD) of a network element from the Configuration Center Tree View to the
Element tab's content pane:
• Fails to open an internal frame
• Fails to recycle the contents of an existing frame to display the object's attributes
• Results in the 'Operation Not Supported' message dialog box.
Step 1 Determine that the DnD operation is supported for the dropped object
The following objects can be dropped from the Tree View to the Configuration Center content pane; For
the 'Element Tab', the Network, Node, Card, Line, Port, IMA, IMA links objects are supported and
'Folder' objects are not supported. For 'connection tab', the Node, Card, Line, Port objects are supported
and 'Folder', IMA and IMA link objects are not supported.