User guide

C-56
Cisco Media Gateway Manager 5.0 User Guide
OL-5461-02
Appendix C Troubleshooting
Configuration Management - Elements
C.8.1.3 Exception Raised When Configuration Center Is Launched
When the Configuration Center is launched, using one of the methods described above, an exception is
raised and the Java Console shows the exception trace information.
Defect Information—Collect the following information for further analysis:
• Collect Java Console information.
• Collect CMSCclient.log file under the D:\Documents and Settings\username\log directory
• Collect screen snapshots. In particular, error/information message dialog boxes.
• Collect cmsvr.log file under the /opt/svplus/log directory.
• Collect configserver.log file under the /opt/svplus/log directory.
Possible alternative workaround—None
C.8.1.4 Exception Raised When Configuration Center Launches Other Application
When Configuration Center launches another application, using one of the methods described above, an
exception is raised and the Java Console shows the exception trace information.
Defect Information—Collect the following information for further analysis:
• Collect Java Console information.
• Collect CMSCclient.log file under the D:\Documents and Settings\username\log directory
• Collect screen snapshots. In particular, error/information message dialog boxes.
• Collect cmsvr.log file under the /opt/svplus/log directory.
• Collect configserver.log file under the /opt/svplus/log directory.
Possible alternative workaround—None
C.8.1.5 Element Tab—Double Click In Tree View Does not Launch An Internal Frame
When Element tab is selected, the Double click on a supported network element does not create an
internal frame or recycle the content of an existing internal frame to display the double clicked object
Defect Information—Collect the following information for further analysis:
• Collect CMSCclient.log file under the D:\Documents and Settings\username\log directory
• Collect Java Console information
• Collect screen snapshots. In particular, error/information message dialog boxes.
• Collect cmsvr.log file under the /opt/svplus/log directory.
• Collect configserver.log file under the /opt/svplus/log directory.
Possible alternative workaround—None