User guide

C-55
Cisco Media Gateway Manager 5.0 User Guide
OL-5461-02
Appendix C Troubleshooting
Configuration Management - Elements
• C.8.1.10 Cross Application—Configuration Center Element Tab as Drop Target
• C.8.1.11 Element Tab—Internal Frame Displays Incorrect Object or Object Data
• C.8.1.12 Configuration Center's Element Tab Does Not Respond (GUI Is Grayed-Out)
C.8.1.1 Cannot Launch Configuration Center
The Configuration Center cannot be launched using one of the following methods:
• Click the Configuration Center icon from the Launch Center or from any application.
• Choose Tools > Configuration Center from any application.
• Right-click the selected node from the Hierarchical Tree, and choose Configuration Center.
Step 1 Check configcenter.jar file
Make sure configcenter.jar file is under the /opt/svplus/java/jars/cwm directory on the target machine.
Defect Information—Collect the following information for further analysis:
• Collect CMSCclient.log file under the D:\Documents and Settings\username\log directory
• Collect Java Console information.
• Collect screen snapshots. In particular, error/information message dialog boxes.
• Collect cmsvr.log file under the /opt/svplus/log directory.
• Collect configserver.log file under the /opt/svplus/log directory.
Possible alternative workaround—None
C.8.1.2 Cannot Launch Other Application from Configuration Center
The Configuration Center does not launch other applications using one of the following methods:
• Choose the target application under the Tools menu item.
• Right-click on the selected object from the Hierarchical Tree, and choose target application.
Step 1 Check the target application jar file
Make sure the target application jar file exists under the /opt/svplus/java/jars/cwm directory on the target
machine.
Defect Information—Collect the following information for further analysis:
• Collect CMSCclient.log file under the D:\Documents and Settings\username\log directory
• Collect Java Console information.
• Collect screen snapshots. In particular, error/information message dialog boxes.
• Collect cmsvr.log file under the /opt/svplus/log directory.
• Collect configserver.log file under the /opt/svplus/log directory.
Possible alternative workaround—None