User guide

C-53
Cisco Media Gateway Manager 5.0 User Guide
OL-5461-02
Appendix C Troubleshooting
Chassis View Problems
C.7.7 RPM Card Status not Updated
Dynamic event updates are not generated for RPM cards on MGX PXM1-based nodes. So, Chassis View
does not get event updates on hot insertion or removal of RPM cards. Anyway the card will be identified
when cold start is done.
C.7.8 RPM Secondary Card Status Is Blue
For RPM cards, stand-by state will show the card status in blue color as the card has only one
LED(CPUOK) to show the status of the card unlike the other cards. For other types of cards, stand-by
state will be indicated by yellow LED. This has been documented in Columbia Software Functional
Spec.(EDCS 251024).
C.7.9 Lines Not Displayed in Secondary Card
If two cards are in a redundancy relationship, the primary card (i.e. the logical slot) is used to display
the children and for all provisioning and troubleshooting activities, even if the primary slot becomes a
standby. The secondary slot will not show any children under it even if it becomes active. Hierarchical
views in all applications behave in this manner. Similarly, provisioning will be allowed only on the
working line of an APS pair, irrespective of whether that line is currently active or not. However,
monitoring will be done on both working and protection lines.
C.7.10 Lines Not Selectable
Some times lines become unselectable. For example, when trying to select line 3, line 1 may get selected
or vice versa.
Step 1 Lines must be spaced sufficiently apart. If they are not spaced sufficiently apart, they may overlap
resulting in this sort of a behavior.
Defect Information—Collect the following information for further analysis:
• Get the copy of ChassisView.xml file used.
• Take a copy of the "chassisview.jar" from the location "/opt/svplus/java/jars/cwm/". We need to
check that gif files used to draw the lines.
Possible alternative workaround—Try selecting from the Tree View.
C.7.11 Wrong Tooltip Is Displayed
When we move the cursor over a line, wrong tooltip is displayed. For example when moving the cursor
below the last line in the card, the tooltip of the line gets displayed instead of the tooltip of the card.
Step 1 Lines must be spaced sufficiently apart. If they are not spaced sufficiently apart, they may overlap
resulting in this sort of a behavior.