User guide

C-50
Cisco Media Gateway Manager 5.0 User Guide
OL-5461-02
Appendix C Troubleshooting
Chassis View Problems
C.6.5.7 Port in Tree View Displays an Aggregate Alarm, However No Children Exist Under Port
The tree view in Cisco MGM client GUIs display network elements from the top-level 'Physical View'
down to the 'Port'. Alarm severities are aggregated from children up to parents. Since the port is at the
lowest level of the tree, the question often arises as to how a port can have an aggregate alarm if it has
no children? The answer to this question is simply: Connections are 'virtual' entities under ports in the
tree view. Virtual, in the fact that the user will not see connections in the tree. But connection alarms are
aggregate up to the port in the tree view.
If the customer sees an aggregate port alarm, but the customer believes there are no connections in alarm
under the port, follow these steps to troubleshoot the issue.
Step 1 In general, the customer needs to compare the connection alarms with the aggregate port alarms. Follow
these steps to accomplish this
a. In the Configuration Center GUI, click the 'Connections' tab at the top.
b. Find the port in the tree view and drag and drop it to the right window pane.
c. The Connection view window should launch.
d. Click the 'Get' button on the bottom of the frame.
e. The connections should be listed, and the alarm status should match alarm status in Alarm List.
Step 2 If the connection alarms do not match the aggregate port alarm(s) in Alarm List GUI, there may be a
defect. Collect the defect information.
Defect Information—Collect the following information for further analysis:
• Collect CMSCclient.log, NMServer.log, sdbroker*.log, xdbroker*.log
• Capture NMServer dump, option 3 in nmControl.
Possible alternative workaround—none
C.7 Chassis View Problems
This section includes the following information:
• C.7.1 Chassis View Basics
• C.7.2 Lines Not Displayed in MGX Nodes
• C.7.3 Card Not Displayed in MGX Nodes
• C.7.4 DCA/DCB Status Not Displayed in PXM Cards
• C.7.5 Ethernet Status Not Updated in PXM Cards
• C.7.6 HIST, CBRX, CBTX Status Not Updated in MGX Nodes
• C.7.7 RPM Card Status not Updated
• C.7.8 RPM Secondary Card Status Is Blue
• C.7.9 Lines Not Displayed in Secondary Card
• C.7.10 Lines Not Selectable
• C.7.11 Wrong Tooltip Is Displayed