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C-41

Cisco Media Gateway Manager 5.0 User Guide

OL-5461-02

Appendix C Troubleshooting

Configuration Center, Chassis View, Diagnostic Center and Statistics Report Problems

Step 7 If cards are present in NMServer cache, Open a New GUI and verify whether the cards are shown in the

new GUI.

Defect Information—Collect the following information for further analysis:

• Collect topod.log, ILMITopoc.log, NMServer.log

• Collect nmControl.dump for option 4.

• Collect CMSCclient.log

Possible alternative workarounds:

1. Open a new GUI and a new Configuration Center, Chassis View, Diagnostic Center or Statistics

Report GUI.

2. Use nmControl and perform "Resync Node" specifying the node id.

C.6.4.2 Configuration Center, Chassis View, Diagnostic Center or Statistics Report GUIs Do Not

Show a Card/Line/Port for a Node

A card/line/port etc. for a node is not shown the Configuration Center, Chassis View, Diagnostic Center

or Statistics Report GUIs.

Step 1 Check whether the node is synced up.

This can be done by using the command selnd on the Cisco MGM CLI.

Step 2 If the node has not synced up, then wait for the node to sync-up.

Step 3 If the node has synced up partially, check whether card/line/port are populated in the database. Refer to

the DB Schema Doc.

Step 4 If the entry is not populated in the database, see C.5 Equipment Management Problems.

Step 5 If entry is present in the database, check the NMServer cache.

This can be done by using the command nmControl (Option 4) on the Cisco MGM CLI. Check the

nmControl.<pid>.dump

Step 6 If element is present in NMServer cache, use nmClient and verify whether getChildren for FDN, returns

the entities in the nmClient.<pid>.dump file.

Step 7 If element is present in NMServer cache, Open a New GUI and verify whether the missing elements are

shown in the new GUI.