User guide

C-39
Cisco Media Gateway Manager 5.0 User Guide
OL-5461-02
Appendix C Troubleshooting
Configuration Center, Chassis View, Diagnostic Center and Statistics Report Problems
Defect Information—Collect the following information for further analysis:
• Collect the ILMITopoc.log, topod.log, NMServer.log
• Collect the dump outputs of ILMITopoc, topod and NMServer. The dump can be captured by issuing
a kill -USR1 signal to the process.
• Collect the output of the switch CLI, selnd and dbnds.
Possible alternative workaround—None
C.6.3.4 Configuration Center, Chassis View, Diagnostic Center or Statistics Report GUI Shows
Incorrect SyncState for a Node
The Configuration Center, Chassis View, Diagnostic Center or Statistics Report GUI shows incorrect
SyncState for a node.
Step 1 Check the node information in database by querying the node table.
This can be done by using the command selnd on the Cisco MGM CLI. Check the status
Step 2 Check the node in NMServer's cache.
This can be done by using the command nmControl (Option 3) on the Cisco MGM CLI.
Step 3 Check the CMSCclient.log for the node.
Verify whether the correct message was received for the node.
Step 4 Using nmClient, use getTopology option to retrieve the node information and verify whether it matches
with database and the GUI.
Defect Information—Collect the following information for further analysis:
• Collect the ILMITopoc.log, topod.log, NMServer.log
• Collect the dump outputs of ILMITopoc, topod and NMServer. The dump can be captured by issuing
a kill -USR1 signal to the process.
• Collect the output of the switch CLI, selnd and dbnds.
Possible alternative workaround—None
C.6.3.5 Duplicate Nodes Are Displayed on Configuration Center, Chassis View, Diagnostic Center or
Statistics Report GUIs
Duplicate Nodes Displayed on Configuration Center, Chassis View, Diagnostic Center or Statistics
Report GUIs.
Step 1 Check whether node table has duplicate node id.
The node table can be queried using the below command.
tballraker18% echo "select * from node where node_id=2 and slot=1" | dbaccess stratacom
Step 2 Check whether both nodes in database have active =1. If only both are active then collect the logs.