User guide

C-35
Cisco Media Gateway Manager 5.0 User Guide
OL-5461-02
Appendix C Troubleshooting
Configuration Center, Chassis View, Diagnostic Center and Statistics Report Problems
• nmClient—This utility is used to isolate an issue between client and server. It is used to query the
NMServer the same way as the Configuration Center, Chassis View, Diagnostic Center or Statistics
Report GUI queries the Server. It allows the following operations. Output is redirected to
/opt/svplus/log/nmClient.log. Cache dumps are redirected to /opt/svplus/log/nmClient.dump.
The user has to first register with the Server (Option 1), before performing other operations.
Like-wise, when the user is done using the client, unregister the Client (Option 3).
MGM% nmClient:
– Register Client—Registers with the Server
– Update Filter—Updates the subscription/filter with the server passing the FDN
– Unregister Client—Unregisters with the Server
– Get Topology—Get the Topology Information of Networks and Nodes
– Get Children—Get the list of children for a particular object in the tree.
– Get CwmInfo—Get the Cisco MGM sync-up state information
– Get ManagedObject—Get the detailed information about an object in the tree.
– Subscribe for all events—Subscribe for all updates from the Server
– Unsubscribe for all event—Unsubscribe for all updates from the Server
The GUI Client's log files (CMSCclient.log) are saved under log dir in the user's home directory. For
example, in Windows, D:Documents and Settings\<userId>\log\, or in Unix: /opt/svplus/log
C.6.2 Basic Issues
This section includes the following information:
• C.6.2.1 Configuration Center, Chassis View, Diagnostic Center or Statistics Report GUIs Do Not
Show Any Nodes
• C.6.2.2 Configuration Center, Chassis View, Diagnostic Center or Statistics Report GUIs Are
Unable to Connect to Server
• C.6.2.3 Configuration Center, Chassis View, Diagnostic Center or Statistics Report GUIs Do Not
Show a Newly Added Node
C.6.2.1 Configuration Center, Chassis View, Diagnostic Center or Statistics Report GUIs Do Not
Show Any Nodes
No nodes show in the Configuration Center, Chassis View, Diagnostic Center or Statistics Report GUIs.
Step 1 Check whether the nodes are discovered. See C.4.2.1 No Nodes Are Discovered.
Step 2 Check whether NMServer has the nodes and trunks in its cache. This can be done by using the command
nmControl (Option 3) on the Cisco MGM CLI.
Step 3 If the node(s) are in NMServer cache, open a new GUI and verify whether the node(s) are shown in the
new GUI.