User guide

C-28
Cisco Media Gateway Manager 5.0 User Guide
OL-5461-02
Appendix C Troubleshooting
Equipment Management Problems
Step 3 To determine whether or not OOEMC sends newly provisioned or updated DB data to NMServer, grep
"ComposeNMSMsg" from OOEMC log files. The key words in log messages which correspond to the
supported DB tables in "step 2" above are listed in the following:
• EMC_DBProperty_Node_c::ComposeNMSMsg
• EMC_DBProperty_Card_c::ComposeNMSMsg
• EMC_DBProperty_Line_c::ComposeNMSMsg
• EMC_DBProperty_AusmPort_c::ComposeNMSMsg
• EMC_DBProperty_CesmPort_c::ComposeNMSMsg
• EMC_DBProperty_FrPort_c::ComposeNMSMsg
• EMC_DBProperty_RpmPort_c::ComposeNMSMsg
• EMC_DBProperty_SvcPort_c::ComposeNMSMsg
• EMC_DBProperty_VtPort_c::ComposeNMSMsg
• EMC_DBProperty_Aps_c::ComposeNMSMsg
• EMC_DBProperty_ImaGroup_c::ComposeNMSMsg
• EMC_DBProperty_ImaLink_c::ComposeNMSMsg
• EMC_DBProperty_LineDist_c::ComposeNMSMsg
• EMC_DBProperty_AU4TUG3_c::ComposeNMSMsg
• EMC_DBProperty_Ctrlr_c::ComposeNMSMsg
• EMC_DBProperty_LicenseInUse_c::ComposeNMSMsg
• EMC_DBProperty_MfrBundle_c::ComposeNMSMsg
• EMC_DBProperty_MfrLink_c::ComposeNMSMsg
• EMC_DBProperty_Peripheral_c::ComposeNMSMsg
• EMC_DBProperty_RedCard_c::ComposeNMSMsg
• EMC_DBProperty_Sensor_c::ComposeNMSMsg
Step 4 Note that DB data will not be sent to NMServer during first time node resync such as coldstart. It is after
first time resync that OOEMC starts sending updated or newly provisioned DB data to NMServer. Each
OOEMC log message from grep will contain detail information for the identity of the NE object and the
required fields from the corresponding DB table. The following is an example of NMServer message for
line table:
ooemc10.24370.log.old.5:( 24370: 4) 23:15:17 INFO: N0:C7:B2:L2
<EMC_DBProperty_Line_c::ComposeNMSMsg> (MODIFY::LINE) aNMSEvent.node:0 type:4 subType:1
lpbkType:1 alarmState:1 adminState:1 sectStatus:6 pathState:2
In this example, the identity of the NE object is N0:C7:B2:L2 which is the line with node id = 0, slot =
7, bay = 2, and line# = 2. The DB operation is update. The rest of the message shows the values of the
required fields from the line table.
Step 5 If grep returns log messages which indicate matched data, then you need to continue investigation on
NMServer. See C.6.1 Cisco MGM Configuration Center, Chassis View, Diagnostic Center or Statistics
Report Basics which describes the "nmController".
Defect Information—Collect ooemc and NMServer log files from /opt/svplus/log.