User guide

C-19
Cisco Media Gateway Manager 5.0 User Guide
OL-5461-02
Appendix C Troubleshooting
Topology Problems
C.4.3.2 Node Name Change Not Getting Updated in Cisco MGM Configuration Center, Chassis View,
Diagnostic Center or Statistics Report GUIs
Changes in the name of a node not reflected on the Configuration Center, Chassis View, Diagnostic
Center or Statistics Report GUIs.
Step 1 If the node table has an entry for the node with the correct name
• Dump the cache of NMServer, Topod and ILMITopoc. To dump the cache issue a kill -USR1 signal
to the process. Check the dumps in the /usr/user/svplus/log directory and verify if the node name is
correct in the cache dumps. If the node name is correct in the cache dump then open a new GUI and
check if the node shows in that GUI.
Step 2 If the node table does not have an entry for the node with the correct name
• Check ILMItopoc.log and verify if it received a 60006 and 70202
• If you see the trap in the log, verify that ILMITopoc's updates its cache based on this trap. If it fails
to update the node name then ILMITopoc.log will contain "%ILMITopoc-3-updateFailed:
<Node_c::updateName> Failed to update node name."
• If you do not see any of these traps in the ILMITopoc.log, see C.15.1 NTS.
Defect Information—Collect the following information for further analysis:
• Collect ILMITopoc.log, topod.log, NMServer.*.log, nts.*.log
• Collect the dump outputs of ILMITopoc, topod and NMServer. The dump can be captured by issuing
a kill -USR1 signal to the process.
• Collect the output of the switch CLI, selnd and dbnds.
Possible alternative workaround—None
C.4.3.3 Node IP Address Change Not Getting Updated in Cisco MGM Configuration Center, Chassis
View, Diagnostic Center or Statistics Report GUIs
The ip address of the node does not get updated dynamically on the Configuration Center, Chassis View,
Diagnostic Center or Statistics Report GUIs.
Step 1 If the node table has an entry for the node with the correct ip address.
• Dump the cache of NMServer, Topod and ILMITopoc. To dump the cache issue a kill -USR1 signal
to the process. Check the dumps in the /opt/svplus/log directory and verify if the node name is
correct in the cache dumps. If the node name is correct in the cache dump then open a new GUI and
check if the node shows in that GUI.
Step 2 If the node table does not have an entry for the node with the correct ip address
• Check ILMItopoc.log and verify if it received a 60007 and 70202
• If you see the trap in the log, verify that ILMITopoc's updates its cache based on this trap.
• If you do not see any of these traps in the ILMITopoc.log, see C.15.1 NTS.