User guide

C-13
Cisco Media Gateway Manager 5.0 User Guide
OL-5461-02
Appendix C Troubleshooting
Client Operational Problems
• Service is the service name for which the thread dump is required. It can be:
– SMService
– SNMPTrapService
– CORBAGWService
– MGX8880NEService
– MGX8850NEService
– UnmanagedNEService
C.3.7 Launching Help on a Solaris Client
To launch help on a Solaris Client, Netscape must be in the PATH environment variable.
To check this:
Step 1 Change to a C-Shell, enter the following command:
# csh
Step 2 Check to see if Netscape is in the PATH environment, enter:
# which netscape
If the error message ‘Command not found’ is received, Netscape is not in the PATH environment.
You can also try to locate the path for Netscape, and check the version. On Solaris 8 machines, the
default location is /usr/dt/appconfig/netscape. If Netscape is available, you will see:
# /usr/dt/appconfig/netscape/netscape -version Netscape 4.76/U.S., 06-Oct-00; (c)
1995-2000 Netscape Communications Corp.
Step 3 To add Netscape to the PATH environment variable, enter:
# setenv PATH /usr/dt/appconfig/netscape:${PATH}
To make this change permanent, add the following line to /.cshrc file:
# setenv PATH /usr/dt/appconfig/netscape:${PATH} .cshrc
Step 4 Launch the Cisco MGM client, enter:
# /opt/CiscoMGMClient/mgmc-start