User guide

C-11
Cisco Media Gateway Manager 5.0 User Guide
OL-5461-02
Appendix C Troubleshooting
Client Operational Problems
C.3.3 Cannot Schedule Jobs
The Cisco MGM client is used to schedule three types of administrative tasks:
• Software download
• Memory backup
• Memory restore
Cisco MGM maintains an Error Log and audit log to track potential problems. To view the Error Log or
audit log:
Step 1 In the Domain Explorer window, choose Administration > Audit Log or Administration > Error Log.
Step 2 Look for errors related to software download, memory backup, or memory restore.
C.3.4 Cannot Customize the Network Map
If an image file is not displayed while changing the Network Map background or while changing a node
icon, complete the following steps:
Step 1 Choose another image file. The file might be corrupt.
Step 2 Check the size of the image file. The image file might be larger than 100 KB, which is too big to load.
If the file is too big, use a smaller image file.
Step 3 Verify that the image file exists in the \images\mapbkgnds\shapefiles directory or the
MGM_client_install_directory\images\mapicons directory. If the file is missing, it has been deleted.
Reinstall the Cisco MGM client.
Note The client is bundled primarily with shape files (*.shp) and only a few map background GIF files.
C.3.5 Color Settings when the Cisco MGM Client Is Run on a Sun Ultra 5
Workstation?
To run the client on a Sun Ultra 5 workstation, the color map must be changed from 8 bit to 24 bit. If the
colors do not look right, change the color map from 8 bit (the default) to 24 bit as follows:
Step 1 To see the current color settings, enter the following command:
/usr/sbin/m64config -prconf