User guide

C-10
Cisco Media Gateway Manager 5.0 User Guide
OL-5461-02
Appendix C Troubleshooting
Client Operational Problems
C.2.5 “Cannot Authenticate User” Message Appears
If the “Cannot authenticate user” error message is received when logging into the Cisco MGM client,
the Cisco MGM server might be initializing. Wait for five minutes while the Cisco MGM server finishes
initializing; then, try to log in again. Alternately, check your username and password and enter them
again. The username and password are case sensitive.
C.3 Client Operational Problems
Procedures for troubleshooting client operational problems are provided in the following sections:
• C.3.1 Cannot Delete an NE
• C.3.2 Added a New Software Version to the Wrong NE
• C.3.3 Cannot Schedule Jobs
• C.3.4 Cannot Customize the Network Map
• C.3.5 Color Settings when the Cisco MGM Client Is Run on a Sun Ultra 5 Workstation?
• C.3.6 How Do I Collect Thread Dumps?
• C.3.7 Launching Help on a Solaris Client
C.3.1 Cannot Delete an NE
If an NE cannot be deleted, verify that the user logged in as SuperUser or NetworkAdmin—not as a
Provisioner or Operator. Provisioners and Operators cannot delete NEs. If the user logged in as
Provisioner or Operator, restart the Cisco MGM client session and log in as SuperUser.
C.3.2 Added a New Software Version to the Wrong NE
If a new software version is added to the wrong NE:
Step 1 In the Supported NE Table, delete the incorrect entry.
Step 2 Select the correct NE row from the Supported NE Table.
Step 3 Add the correct software version.
Step 4 In the Domain Explorer, Network Element Properties, set the operational state of all NEs that are
behaving erroneously to Out of Service.
Step 5 Click Save.
Step 6 In the Network Element Properties, set the operational state of all the NEs back to In Service.