User guide

C-7
Cisco Media Gateway Manager 5.0 User Guide
OL-5461-02
Appendix C Troubleshooting
Server Problems
C.1.9 NE Model Type Appears as Unknown
If an in-service NE is added to the Domain Explorer, but the model type appears as unknown, the
software version of the NE might not be prepopulated in the database. In other words, Cisco MGM
cannot match the NE with a recognizable version.
C.1.10 Memory Backup, Memory Restore, or Software Download Fails
Complete the following steps if memory backup, memory restore, or software download fails:
Step 1 Log into the Cisco MGM client with the appropriate user profile.
Step 2 In the Domain Explorer window, choose Administration > Job Monitor. The Job Monitor Table shows
the status of the operation. The reason for the failure is shown in the Additional Information column.
Step 3 Return to the Domain Explorer window and choose Administration > Error Log. The Error Log shows
information about the backup, memory restore, or download failure.
Step 4 Refer to the “B.2 Cisco MGM Server Error Messages” section on page B-61 for the correct action to
take in response to the error.
C.1.11 Memory Autobackup, Software Commit, or Software Revert Fails
If memory autobackup, software commit, or software revert fails, use this procedure to troubleshoot the
failure:
Step 1 Log into the Cisco MGM client with the appropriate user profile.
Step 2 In the Domain Explorer window, choose Administration > Audit Log. The Audit Log shows the status
of the operation.
Step 3 Return to the Domain Explorer window and choose Administration > Error Log. The Error Log shows
the reason for the failure.
Step 4 Refer to the “B.2 Cisco MGM Server Error Messages” section on page B-61 for the correct action to
take in response to the error.