User guide

C-6
Cisco Media Gateway Manager 5.0 User Guide
OL-5461-02
Appendix C Troubleshooting
Server Problems
C.1.5 SNMP Traps Are Not Forwarded from NEs
SNMP traps might not be forwarded, either because the trap port is already in use, or because the NE is
not properly configured.
C.1.6 Trap Port Is Unavailable
The Cisco MGM server requires exclusive access to the SNMP trap port to receive SNMP traps from the
NE.
Step 1 To verify that the standard SNMP trap port (number 162) is not being used by another application
running on the same Solaris workstation, enter the following command:
netstat -a | grep 162
If the following line is seen, the SNMP trap port is being used by another application:
*.162 Idle
Step 2 If the trap port is being used by another application, you must stop the other application.
C.1.7 NE Is Not Discovered
If Cisco MGM cannot discover an NE, complete the following steps:
Step 1 Verify that the NE is up and running.
Step 2 Verify that the NE IP address and default route are configured correctly.
C.1.8 NE Is Not Reachable
If Cisco MGM cannot reach an NR, complete the following steps:
Step 1 Verify that the NE is up and running.
Step 2 Verify that the NE IP address and default route are correctly configured.
Wait for five poll cycles while Cisco MGM reestablishes connectivity with the NE.
Step 3 To test IP connectivity to the NE from the Cisco MGM server, enter the following command from the
Solaris workstation running Cisco MGM:
ping NE_IP_address
Step 4 Verify that the username and password that Cisco MGM uses to reach the NE exist on the NE.